Got frauded by Myntra Delivery Boy : No Help From Myntra

Best_Deal_Hunter wrote:

Frauded by Myntra Delivery Boy - Myntra Customer Care Useless

During Myntra EORS I bought a Crocs Clog at Rs. 1482 and yester i got a message from Myntra that my order will be delivered by 9pm on 19th June 2022.

I called the delivery boy and told him to deliver it by 2 pm if possible , he replied he will come at 5pm

It was 6pm then but he didn’t came so I called him and he said he will be here at 7pm. 

Finally he arrived at 10:04 pm in my apartment entrance and called me, and over phone i told him please came to my flat door but he don’t want to and told me I’m giving it to your security but i objected and told him wait I’m coming.

I went down and then he saying sorry i can’t find your parcel, I’ll give it to you tomorrow mean on 20th June 2022.

I thought it’s okay. Now again at 11:16 pm on 19th June i got a message that my order has been delivered.

Still I didn’t get Myntra order delivered , I messaged Myntra but they are saying your order has been delivered 😔

So, 1 big mistake I have done is, I told when I called him over phone 1st time that -> "Please directly give the parcel to my flat only not the security guard as they are careless my parcel can be lost or stolen " as it happened earlier with some people.

same thing happened with me also from flipkart the delivery boy called and told I’m in front of ur home I told keep the parcel on the compound wen i check parcel was not there so called the delivery boy someone else picked and told sorry sir tdy i was on holiday so my friend delivered the product I will check with him and let you know after that he didn’t pick the call told CC the same they told sorry we cannot help with this case as the product is showing delivered 👍

He carried your parcel all the way from the warehouse to the entrance gate but you couldn't walk from your flat to the entrance gate. 

Ransome wrote:

He carried your parcel all the way from the warehouse to the entrance gate but you couldn’t walk from your flat to the entrance gate. 

i already walked and to met him and collect my order, suddenly he saying you’re parcel is missing may be i forgot it in office, will give you tomorrow

Did you called him? What he is saying.

He might come today

Ash-D wrote:

Did you called him? What he is saying.

He might come today

Not receiving calls

Ash-D wrote:

Did you called him? What he is saying.

He might come today

Thing is why he marked the order as delivered

Best_Deal_Hunter wrote:

i already walked and he met him, suddenly he saying you’re parcel is missing may be i forgot it in office, will give you tomorrow

“over phone i told him please came to my flat door but he don’t want to and told me I’m giving it to your security but i objected and told him wait I’m coming.”

There you go. If he didn’t want to give you the parcel, he wouldn’t have wasted his fuel to come to your entrance gate and then return without delivering it. You’re only telling us your side of the story that you’re defrauded. Lol 

Karma hit you back. 

I thought it’s okay. Now again at 11:16 pm on 19th June i got a message that my order has been delivered.

Nothing new. He just marked it as delivered as he was about to miss the deadline but usually they call and inform you but the delay but sometimes they don’t. Wait until EOD and contact Myntra again

Ransome wrote:
"over phone i told him please came to my flat door but he don’t want to and told me I’m giving it to your security but i objected and told him wait I’m coming."

There you go. If he didn't want to give you the parcel, he wouldn't have wasted his fuel to come to your entrance gate and then return without delivering it. You're only telling us your side of the story that you're defrauded. Lol 

Karma hit you back. 

I don't know who the hell are you? but i faced the issue and i have CCTV footage that he didn't gave any parcel to me or the security .

Best_Deal_Hunter wrote:

Thing is why he marked the order as delivered

It has happened with me before when the delivery guy mark product as delivered in order to save from penalty or other thing and later they deliver although they took my consent first.

Just call him and ask when he is coming if possible do record call this time.

MisterTea wrote:

Register a fraud case against Myntra and Delivery Boy, Myntra will apologize with full refund and that fraud delivery boy will end up in Jail. Please do so, if you don’t do it he will fraud again with customers like you.

are bhi itn nahi chaiye, just want the parcel that’s all.
And isko 1482 pe liya tha avi price 2300 k upar he

Best_Deal_Hunter wrote:

Not receiving calls

Message him and tell him that you are registering an FIR against him. He will surely call you back.

Ransome wrote:

He carried your parcel all the way from the warehouse to the entrance gate but you couldn't walk from your flat to the entrance gate. 

Ransome wrote:
"over phone i told him please came to my flat door but he don’t want to and told me I’m giving it to your security but i objected and told him wait I’m coming."

There you go. If he didn't want to give you the parcel, he wouldn't have wasted his fuel to come to your entrance gate and then return without delivering it. You're only telling us your side of the story that you're defrauded. Lol 

Karma hit you back. 

getready wrote:

Unless this delivery person got a valid reason (injury or parking restrictions & ..), why should we walk to the main gate? (some of these arrogant delivery boys expect you to walk half a km too) Aren’t they getting paid for the same?
It is understandable if the E-commerce company or the delivery partner got some restrictions (Delivers only to the security guard or up to 2nd floor w/o lift) but not many portals have these

There are multiple reasons why:

1) If he’s supposed to deliver 10 parcels in the same apartment (which mostly happens), he would be super exhausted to go to each one’s floor along with the weight of the delivery bag and deliver it at the doorstep. And, these guys carry more than 100 parcels per trip.

2) For security reasons, it’s always better to pick up the parcel at the gate instead of the doorstep as there are multiple cases of robbery and snatching by delivery agents.

3) Nowadays, delivery agents have a customer rating system which helps a LOT in getting disputes resolved quickly and to our satisfaction. So, if you have a good rating, your issue will be taken care of on a priority basis.

4) Although he’s being paid to do his job, would we lose anything if we walk towards the entrance gate or nearest pickup point to make his life easier? I don’t think so.

5) If the delivery agent becomes a victim of theft while making a delivery, he will have to compensate for it. There are cases in which they lost their bike helmets coz they didn’t want to carry them.

To each his own. 

you will get it today, dont worry

Best_Deal_Hunter wrote:

This is his work to deliver to the doorstep to the owner of the parcel.

And company pays him for that only.

He should deliver it to my flat door only.

And it was a Fully paid order as well. Not COD things.

sometimes COD order are a blessing they wouldn’t think of marking anything delivered if a order is on COD but we lose offers if we opt for COD.

Ransome wrote:
There are multiple reasons why:

1) If he's supposed to deliver 10 parcels in the same apartment (which mostly happens), he would be super exhausted to go to each one's floor along with the weight of the delivery bag and deliver it at the doorstep. And, these guys carry more than 100 parcels per trip.

2) For security reasons, it's always better to pick up the parcel at the gate instead of the doorstep as there are multiple cases of robbery and snatching by delivery agents.

3) Nowadays, delivery agents have a customer rating system which helps a LOT in getting disputes resolved quickly and to our satisfaction. So, if you have a good rating, your issue will be taken care of on a priority basis.

4) Although he's being paid to do his job, would we lose anything if we walk towards the entrance gate or nearest pickup point to make his life easier? I don't think so.

To each his own. 

1. Like i said, the delivery person can be open about his difficulties 

2. This isn't US, no one drops the packages at your doorstep. They call you, arrive at your doorstep and hand over the package to you

4. You can also make their job much easier by visiting the city/town warehouse and collect the package there itself (Avoiding multiple transfers within the city) but this isn't what the ecommerce portal promises you

Edit:

5. Helmets getting lost? That's one lame excuse to avoid doorstep deliveries. For about 200rs they can get a decent helmet lock!

Ransome wrote:

There are multiple reasons why:

1) If he's supposed to deliver 10 parcels in the same apartment (which mostly happens), he would be super exhausted to go to each one's floor along with the weight of the delivery bag and deliver it at the doorstep. And, these guys carry more than 100 parcels per trip.

2) For security reasons, it's always better to pick up the parcel at the gate instead of the doorstep as there are multiple cases of robbery and snatching by delivery agents.

3) Nowadays, delivery agents have a customer rating system which helps a LOT in getting disputes resolved quickly and to our satisfaction. So, if you have a good rating, your issue will be taken care of on a priority basis.

4) Although he's being paid to do his job, would we lose anything if we walk towards the entrance gate or nearest pickup point to make his life easier? I don't think so.

5) If the delivery agent becomes a victim of theft while making a delivery, he will have to compensate for it. There are cases in which they lost their bike helmets coz they didn't want to carry them.

To each his own. 

It happened twice with me with other vendors like flipkart etc. They marked delivered because of some issues but delivered next day. So wait till evening. Else raise issues again. Or ask for pod

karanoshan wrote:

you will get it today, dont worry

vkrmjeet wrote:

sometimes COD order are a blessing they wouldn’t think of marking anything delivered if a order is on COD but we lose offers if we opt for COD.

Prepaid orders are delivered on mercy of delivery guy. Ecommerce portal should make OTP mandatory for every order to ensure it don’t end up in wrong hands.

vkrmjeet wrote:
sometimes COD order are a blessing they wouldn't think of marking anything delivered if a order is on COD but we lose offers if we opt for COD.

Best_Deal_Hunter wrote:

Not agree you are searching for reasons to defend your thoughts .

See he came at my apartment, then he suddenly saying I’m not finding your parcel will give it tomorrow.

Now my question is then what he supposed to give to our security when he was saying apke security ko de deta hoon???

Being honest, he sounds like a fraud to me.

Ash-D wrote:

It has happened with me before when the delivery guy mark product as delivered in order to save from penalty or other thing and later they deliver although they took my consent first.

Just call him and ask when he is coming if possible do record call this time.

Yes they have to make same day delivery, so sometimes, if we accept they may mark it delivered and give it next day. It all depends on mutual trust.

MisterTea wrote:

Message him and tell him that you are registering an FIR against him. He will surely call you back.

How to message ?
AFAIK myntra provides masked numbers, we dont get the actual number of the delivery guy 

Bhai 20th June khatam kaha huya hai? aaj ka din wait kar lo. This is common practice of many delivery guys, mil jayega don’t worry, and oh dusra size ka juta leke kya karega. 

Faced this many times with bigbasket (when they had 10% late delivery credit offer) and flipkart grocery.

They mark it delivered to avoid being penalized . 

I used to get afraid in the early days of online shopping but now used to all this . 

But they never come at the location and then say that they have lost the parcel and all, that seems strange. I mean he should have checked the parcel first before calling rather than making excuses after confrontation.