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Got issue escalated to RBI and got fined imposed on ICICI Bank

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Deal Cadet
ashmail123957

Feeling elated to see RBI imposed rs 1000 fine on Icici bank , though it’s small fine which i never asked for but it’s good to see big banks getting accounted for shoddy treatment to it’s customers.

P:s: Issue was icici bank had opened SR in last july but never responded to it despite multiple reminders

https://cdn0.desidime.com/attachments/photos/747689/medium/image.png?1646202602

here is the clear image link: https://imgur.com/q...dy

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Deal's Advocate Deal's Advocate
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SR?

Deal Cadet Deal Cadet
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Service request

Lucknow Super Giants Lucknow Super Giants
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Good

Deal Lieutenant Deal Lieutenant
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Great ! What was SR about ?

Deal Cadet Deal Cadet
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The image is not clear sad

Deal Subedar Deal Subedar
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what was the issue

Deal Cadet Deal Cadet
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bohemian wrote:

Great ! What was SR about ?

had applied for Icici credit card, but since there was no response from their side after successful vkyc, neither the status was visible anywhere so  had written to them, but they kept on saying we are investigating the issue for few months and they stopped responding

Deal Cadet Deal Cadet
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image is not clear

Entertainer Entertainer
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So RBI will get 1000₹ or you?

Deal Cadet Deal Cadet
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RBI ordered Icici bank to deposit rs 1000 fine to my account which has already been deposited

Hotshot Hotshot
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ashmail123957 wrote:

RBI ordered Icici bank to deposit rs 1000 fine to my account which has already been deposited

While, this is just a single case, this should make icici bank more responsible

Deal Cadet Deal Cadet
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Yes, that is the point. even if 100 people complain then the total fine would rs 1 lac and Icici would be forced to implement robust redressal mechanisms

Deal Subedar Deal Subedar
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good going plus1
India needs more people like you.

Deal Subedar Deal Subedar
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Awesome plus1

Hunk Hunk
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Good Job!! We need to fight against these big companies / banks / financial institutions for such shaddy practices. You have set an example for lot of people who face such experiences but don’t complaint as they expect any action from RBI.

+KG

Deal Subedar Deal Subedar
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ashmail123957 wrote:

had applied for Icici credit card, but since there was no response from their side after successful vkyc, neither the status was visible anywhere so  had written to them, but they kept on saying we are investigating the issue for few months and they stopped responding

did you finally get the card?

Deal Cadet Deal Cadet
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chai_lover wrote:

did you finally get the card?

no, they replied to apply for new one as the application is more than 6 months old now, didn’t bothered with it as I got Millennia CC now.

Shopping Friend Shopping Friend
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What a great peace of mind you must have got

i have many unfulfilled queries from banks telecom and almost all sectors which pinches my mind when ever I see these brands banners or buildings

Although have learned to let it go as they are all around you killing your peace of mind 

Deal Cadet Deal Cadet
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ashmail123957 wrote:

Yes, that is the point. even if 100 people complain then the total fine would rs 1 lac and Icici would be forced to implement robust redressal mechanisms

I also have some issues with HDFC can you share how you complained RBI

Deal Cadet Deal Cadet
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ashmail123957 wrote:

had applied for Icici credit card, but since there was no response from their side after successful vkyc, neither the status was visible anywhere so  had written to them, but they kept on saying we are investigating the issue for few months and they stopped responding

I have same issue. Applied in Sep Or Oct 2021 but no response till now. Raised issue to credit card head also. Please tell from where to file complaint , I will also file.

Blaze Blaze
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Good.

This is the right way of using our rights against these types of irresponsible peoples.

Deal Cadet Deal Cadet
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@ashmail123957

Please tell dimers
process in detail so other can benefits in case some issues arise which will not be taken seriously by institutions 

Deal Cadet Deal Cadet
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Issue solved? Now, what’s the status of SR?

Deal Subedar Deal Subedar
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Free Money for dimmers / WoW

Deal Cadet Deal Cadet
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I had raised ombudsman complaint 6 years back where my standard chartered credit card was closed but the bank reported in cibil with late payment as well as write off and found this when i was applying for loan with hdfc. Ombudsman fined standard chartered with 5k and i got cheque for the same(it seems now digitalised) and my cibil was corrected to zero balance. Good to see for SR also we can complain. All these are bank’s code of conduct issue

Deal Cadet Deal Cadet
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what’s the process for escalation? some more info would be really helpful

replyuser
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