GPay contact

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I did a transaction on faasos some 15 days back worth 160, but order got cancelled by them, awaiting refund till now, when i try to contact them it always shows chat / phone unavailable.
Anyone who has experienced this please help, do they work as per US / UK timings ?
TIA !

22 Comments  |  
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What you want ? Gpay’s contact or Faasos’s?

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161508 wrote:

What you want ? Gpay’s contact or Faasos’s?

Its clear from faasos’ side bro, they said they have initiated the refund, need contact details of gpay or any appellate authority who could help here (e.g. npci, etc.)

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Deal Subedar
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Also you can raise a complaint with your bank quoting UPI transaction number.

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androgame wrote:

Its clear from faasos’ side bro, they said they have initiated the refund, need contact details of gpay or any appellate authority who could help here (e.g. npci, etc.)

In GPay go for callback option.. in Help

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161508 wrote:

In GPay go for callback option.. in Help

Thanks bro, will try it, is it instant callback ?

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Deal Subedar
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androgame wrote:

Thanks bro, will try this, how much time they take to resolve disputes ?

1-7 days. Depend. But they coordinate with merchant, google pay partner bank and your bank.

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Deal Cadet
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Mera bhi few 98 failed transaction pending hai.. dete hain na ye log..? Those will be lost in many transaction..🥺.. maine to raise despute kar diya hai.. pata nahi kya hota hai ye

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Sidhi.Baat.No.Bakwas wrote:

Mera bhi few 98 failed transaction pending hai.. dete hain na ye log..? Those will be lost in many transaction..🥺.. maine to raise despute kar diya hai.. pata nahi kya hota hai ye

I too did the same, but no response about dispute for over a week now, i heard gpay is pathetic with refunds , many people didnt got refund for offline merchant txns even after 2-3 months

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Deal Subedar
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nevermind
Good luck contacting gpay their customer care is trash.

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Deal Cadet
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How much is time period of refund ? Mine also one electricity bill payment failed…

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androgame wrote:

I too did the same, but no response about dispute for over a week now, i heard gpay is pathetic with refunds , many people didnt got refund for offline merchant txns even after 2-3 months

Aisa na bolo bhai sob
In order to get stamps did few fail recharge trick
Now waiting for refund

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Deal Subedar
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Yes, Gpay Support Is Worst. I Think I Wrote In Some Old Thread Too About It When Someone Was Facing Some Issue With Gpay.
They Don’t Just Bother Any Follow Or Call Back Up To Customer The f Any Issue Is Raised. You Need To Call Them Everytime To Know Updates. I Was Surprised When I Was Talking To Some Senior Gpay Support Over The Phone And When I Asked Any Timeline When This Issue Will Be Solved And His Reply Was There Is No Timeline You Call Us Few Days To Know The Update.

(This Is My Personal Experience When My Gpay Account Was Restoring After I Ported To Other Network While Other UPI Apps Did)

Why Don’t You Ask Faasos To Provide Refund Reference Number Of It’s Clear From Their End.

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M.MAHI wrote:

Yes, Gpay Support Is Worst. I Think I Wrote In Some Old Thread Too About It When Someone Was Facing Some Issue With Gpay.
They Don’t Just Bother Any Follow Or Call Back Up To Customer The f Any Issue Is Raised. You Need To Call Them Everytime To Know Updates. I Was Surprised When I Was Talking To Some Senior Gpay Support Over The Phone And When I Asked Any Timeline When This Issue Will Be Solved And His Reply Was There Is No Timeline You Call Us Few Days To Know The Update.

(This Is My Personal Experience When My Gpay Account Was Restoring After I Ported To Other Network While Other UPI Apps Did)

Why Don’t You Ask Faasos To Provide Refund Reference Number Of It’s Clear From Their End.

yes. shot them a mail as well, they told they have escalated the issue , would reply soon

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Got my refund today, not sure which thing worked, had sent mails to BHIM, Faasos and called GPay too but hadnt received any reply yet smile

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androgame wrote:

Got my refund today, not sure which thing worked, had sent mails to BHIM, Faasos and called GPay too but hadnt received any reply yet smile

NPCI BHIM would reply you soon with refund reference number.

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