HDFC Bank to upgrade its credit card business

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HDFC Bank Ltd, India’s biggest private sector lender, is looking to replace its legacy credit card system with a modern technology platform to make the processes more efficient and cost-effective, according to a person aware of the matter. The decision to upgrade the system of credit cards is also expected to give customers a better experience and more security, the person said on condition of anonymity.

“HDFC Bank is considering moving its card platform to a credible fintech company for better end-to-end processing of cards, customer experience, and security. There are many new-age fintechs that have developed a good platform for online banking, credit card issuance and management that are offering banks the option to migrate it to their platforms," said the person aware of the matter. “The bank is in talks with fintech companies such as Zeta and Sprinklr for launching their credit cards once the ban is lifted," the person added.

https://www.livemint.com/companies/news/hdfc-ba...

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Benevolent Benevolent
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“once the ban is lifted”

Benevolent Benevolent
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Thank you for highlighting this point.
Mere sbicard k shares safe hai mtlb biggrin

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Benevolent Benevolent
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Am i the only one who get these Suta.in ads on DD ? confused flushed

Deal Cadet Deal Cadet
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HDFC has very old school processes where every now and then we need to post forms and proofs to their Chennai office. I had a miserable experience when I had overpaid my CC and wanted refund.

I use SBI, ICICI, CITI, Axis, HDFC CC and I have found SBI to be the best in terms of ease of use, requests regarding services and issues. UI of the app is also the best in class.

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