Hdfc Smartbuy Cashback clarification

122°
Deal Cadet
yuvarajgta

I bought one plus nord when it launched(Aug 6th). I purchased it using hdfc Smartbuy link and also availed the no cost emi option through hdfc MoneyBack Credit Card. https://cdn0.desidime.com/attachments/photos/664176/medium/Screenshot_20210128-171243__01__01.jpg?1612752771
I took screenshots of all T&C and amazon transaction details.

It clearly says that the offer is applicable for no cost emi.

After 3 months when I checked with customer care, they says that the cashback is not applicable for smartemi options. They are saying that the transaction is converted to the smartemi.

But I used the no cost emi.

So please someone clarify is there difference between smartemi and no cost emi.



https://cdn0.desidime.com/attachments/photos/664174/medium/Screenshot_20210128-171032__01.jpg?1612752708https://cdn0.desidime.com/attachments/photos/664175/medium/Screenshot_20210128-171111__01.jpg?1612752729

https://cdn0.desidime.com/attachments/photos/664177/medium/Screenshot_20210128-171308.jpg?1612752793https://cdn0.desidime.com/attachments/photos/664183/medium/Screenshot_20210208-082551.jpg?1612753165
https://cdn0.desidime.com/attachments/photos/664185/medium/Screenshot_20210208-083401.jpg?1612753505
I know that the Smartbuy Cashbacks are not reliable, but even with all the proofs they are denying the cashback.


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Pro Shopping Friend Pro Shopping Friend
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You should get CB, they are lying
SmartEMI: after purchase u login to NetBanking, select unbilled txn and choose smart EMI which is not No cost EMI

Interest charged is same as NO Cost EMI discount?

Their CC reply is so crude, mostly illiterates are operating: check=checked;consent=concerned;conformed=confirmed
and they are not clearly writing it as converted to SmartEMI
Reply to them that you will escalate it to Nodal officer and RBI

Recently I had to fight with YesBank for paytm cashback: Denied CB for txn done at 11.30PM on last day of offer,
1.tried to deny CB saying its already issued referring to similar CB for txn of earlier month
2.later rcvd email mentioning only that txn at merchant settled after offer date but funny they are not writing ‘CB denied’ I asked them to clearly mention CB denied as merchant settlement date is after offer date(I too had all SS) then they silently credited CB.

Pro Shopping Friend Pro Shopping Friend
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RBI banned them from issuing new CC, may be b’cos they have been cheating many customers like this

Deal Cadet Deal Cadet
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Mail to PriorityRedressal. Credit Cards @ hdfcbank .com (without spaces) they are better at handling such issues which are not handled by basic credit card support.

Deal Subedar Deal Subedar
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Sc your amazon order where there will emi discount (as its no cost) and say emi was availed upfront which is not smart emi

Deal Cadet Deal Cadet
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Sorry for the late reply guys.

I sent mail to PriorityRedressal CreditCards as suggested. Again got the irrelevant replies from them.

“Grievance Redressalcc
Thu, 18 Feb, 10:22 (5 days ago)
to me

Dear Mr. xxx,

This is further to your recent e-mail dated February 17, 2021, regarding your HDFC Bank credit card account.

We have noted your comments expressed with regard to the non receipt of cash back towards the transaction dated 06.08.2020 for Rs.24103.42 incurred at M/s. amazon. Basis your complaint, we had taken up appropriate review and we wish to inform you that the offer is applicable on Credit card Easy EMI Transactions on SmartBuy Amazon-exclusive store for transactions done from 01.10.2020 onwards. Hence the cash back was not credited for the above mentioned transaction.

Please feel free to write to us at: [email protected] for any further assistance / clarifications that you may require in this regard."

I replied them to go through the screenshots of Terms and conditions again. For that they asked me to wait for few more days.

“Grievance Redressalcc
Mon, 22 Feb, 23:56 (22 hours ago)
to me

Dear Mr.xxx,

This is further to our interim response dated February 18, 2021, regarding your HDFC Bank credit card account.

Taking complete note of the circumstances explained by you, we are looking into the queries in all earnestness. As our review are still in progress, we will provide our detailed response in 5 working days. We request you to bear with us and thank you for your co-operation in this regard."

Deal Cadet Deal Cadet
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Hdfc still refuses the cashback. Looks like they are playing dumb. Repeating the same reply.




"This is in continuation to our interim response dated March 03, 2021, regarding your HDFC Bank credit card account. We have noted your comments expressed with regard to the non receipt of smartbuy cash back towards the transaction dated 06.08.2020 for Rs.24103.42 incurred at M/s. amazon. Basis your complaint and details shared by you, we had taken up appropriate review and we wish to inform you that the document shared by you pertains to the 10% instant discount. The terms and conditions pertains to the instant discount offer. As informed earlier, we wish to inform you that the offer is applicable on Credit card Easy EMI Transactions on SmartBuy Amazon-exclusive store for transactions done from 01.10.2020 onwards. Hence the 5% smartbuy cash back was not credited for the above mentioned transaction.  "

Deal Cadet Deal Cadet
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After so many follow ups, they are still saying the same thing. Just copy paste reply in all my follow ups.

“We wish to inform you that the terms and conditions of smartbuy , 5% cash back is eligible on Credit card Easy EMI Transactions on SmartBuy Amazon-exclusive store for transactions done from 01.10.2020 onwards. We seek your understanding in this regard.”

This time, they said this is final.

“Our Bank’s stand has been communicated distinctly and this response may treated as final. We also wish to inform you that any further communication in this regard from yourself would not elicit a response from us. In light of this we request you to accept the decision in good faith.”

HDFC smartbuy cashback are not reliable at all. Even after so many followups they simply denied it. I am sending this to [email protected]. Is there any other higher level of escalations?

Post Tycoon Post Tycoon
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yuvarajgta wrote:

After so many follow ups, they are still saying the same thing. Just copy paste reply in all my follow ups.

“We wish to inform you that the terms and conditions of smartbuy , 5% cash back is eligible on Credit card Easy EMI Transactions on SmartBuy Amazon-exclusive store for transactions done from 01.10.2020 onwards. We seek your understanding in this regard.”

This time, they said this is final.

“Our Bank’s stand has been communicated distinctly and this response may treated as final. We also wish to inform you that any further communication in this regard from yourself would not elicit a response from us. In light of this we request you to accept the decision in good faith.”

HDFC smartbuy cashback are not reliable at all. Even after so many followups they simply denied it. I am sending this to [email protected]. Is there any other higher level of escalations?

This makes my blood boil.
Did u received any positive response?

Deal Cadet Deal Cadet
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anantnitish wrote:

This makes my blood boil.
Did u received any positive response?

No, they did not reply to me after that. Spent so much time on this already with no progress. I gave up now.

Missing