Resolved - Airtel not providing recharge receipt

51°
Deal Newbie
veteran-hunter

Hi All,
I am unable to get the option of downloading pdf receipt for the prepaid recharge that I made for Rs. 499 under transaction section.
However, I am able to download the receipt for my previous recharge that I did for Rs. 558.
Dumb customer care asked me to clear cache of the app to get the receipt download option.

Guys, I need the receipt. Pls suggest me ways to get airtel down on their knees because this is really not acceptable that a customer is being fooled by not giving him receipt for the services availed.

Pls let me know how can I file complaint against airtel with Trai or Consumer court.

https://cdn0.desidime.com/attachments/photos/724524/medium/Screenshot_20211122-222552_Gmail.jpg?1637774025https://cdn0.desidime.com/attachments/photos/724525/medium/Screenshot_20211122-222543_Gmail.jpg?1637774042


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Cool Cool
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Send an email first.
That will be the proof CC not helping.

Deal Newbie Deal Newbie
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raman12 wrote:

Send an email first.
That will be the proof CC not helping.

Yes, I emailed them, got irrelevant dumb reply.

Deal Newbie Deal Newbie
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ULYSSES wrote:

Did u try website?

Yes, I tried. In website, they are not even showing my recharge history unamused

Cool Cool
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veteran-hunter wrote:

Yes, I emailed them, got irrelevant dumb reply.

Next send to appellate authority
There will be definitely one for your city/zone

Deal Newbie Deal Newbie
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raman12 wrote:

Next send to appellate authority
There will be definitely one for your city/zone

Yes, also sent them. They have asked for 24-48 hrs for the resolution.
24 hrs have passed.
But as per my experience, I know they will also be of no help.

Pro Shopping Friend Pro Shopping Friend
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Same happened for power bill, they could never give me invoice even after repeated follow ups – finally left it
Bill paid successfully and SMS rcvd but neither me nor them could find the same in Txn history of app/website – very strange

Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

Same happened for power bill, they could never give me invoice even after repeated follow ups – finally left it
Bill paid successfully and SMS rcvd but neither me nor them could find the same in Txn history of app/website – very strange

Same issue for a recharge done on FC 6 months back.
Got recharge success SMS from operator..but unable to track it

Deal Subedar Deal Subedar
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Meanwhile, you can edit and send receipt to get reimbursement.

Missing