Help !! Dell Laptop Purchased From Amazon Before 2 Month, Says Warranty Expired !!

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Deal Cadet
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Dear Dimers,

Warranty Details of Dell laptop purchased from Amazon 2 month back !! flushed

Service Tag :GXXXXX Ship Date :31 JUL 2018 Country :India

LIMITED TELEPHONE TECHNICAL PHONE SUPPORT
31 JUL 2018
01 AUG 2019

Parts Only Warranty (Carry-In Service)
31 JUL 2018
01 AUG 2019

Carry-In Service (3-Business Day)(8×5)
31 JUL 2018
01 AUG 2019

NBD (Next Business Day on-site)
02 AUG 2019
02 NOV 2019

Premium Support
02 AUG 2019
02 NOV 2019

POW (Parts Only Warranty)
02 NOV 2018
02 NOV 2019

Accidental Damage Service
02 AUG 2019
02 NOV 2019

Purchased Dell Laptop on primeday sale. Laptop was giving trouble from 15 days of purchase. Not able wake from sleep,have to hard reset and try some random gimmicks to getting it on. After 2 days started throwing Blink codes. And now finally from last 5 days its not getting on. When i press the power button, Keyboard lights up,Fan rotates for 2 mins and auto shuts off. How to deal with this case ? amazon insisted take to dell care and if they deny service ,then get service deny latter and send it amazon,they will try to extend the warranty from date of purchase. Or should ask for replace or return of product ?? i am not willing to repair the laptop which has failed in 1.5 month of little use. Please help with your past experience.

38 Comments  |  
14 Dimers
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Deal Lieutenant
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Check if RAM is fine

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Deal Subedar
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You need to send the bill copy to dell who will extend your warranty. Please consult the chat support or their hotline

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Deal Cadet
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Imharsh wrote:

Check if RAM is fine

its high end laptop. paid 60k. to reseat the ram,laptop has to opened fully cry

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Deal Cadet
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deals44u wrote:

You need to send the bill copy to dell who will extend your warranty. Please consult the chat support or their hotline

i bet it has some manufacturing defect, got one time CPU failure blink code. Now keyboard light turns on and fan rotates in full speed and after 2 mins it shut offs. Even if they extend, i am very disappointed that 2 month old laptop has major hardware issue. is der any way to return it to amazon ? (For replace same model is no more available with Appario Retail Private Ltd) or should i ask dell to replace the whole machine ??

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Deal Subedar
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I Think That Laptop Was Faulty Since Beginning And They Sold It To You. And Also As You Said It Was Used Very Less Thats Why You Were Not Able See Any Issue Then But NOw It Went All Dead.
Can You Post Amazon Link Of Laptop Purchased?

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Deal Captain
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arunhegde wrote:

yes, initially it had death sleep after it started random reboot, Now its totally gone !!
link : https://www.amazon.in/Inspiron-5379-13-3-inch-P...

10 days replacement guarantee is now over but still you contact Amazon and discuss the matter with them.
If Amazon is not willing to replace then ask them to give you the money back in original source.
Also you can claim warranty in Dell service centre by showing them Amazon’s invoice of this purchase.
This looks like a faulty mother board problem.

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arunhegde wrote:

yes, initially it had death sleep after it started random reboot, Now its totally gone !!
link : https://www.amazon.in/Inspiron-5379-13-3-inch-P...

This laptop is not good at all from online site i bought same laptop from paytmmall around six month ago and there was a problem in laptop like ghost clicking and line in screen. Within the replacement warranty i have raised the complaints and they were saying that they will solve the issue through dell service centre. I fought around and a month and finally returned. So maybe same seller or this laptop has some issue.

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Nomad wrote:

10 days replacement guarantee is now over but still you contact Amazon and discuss the matter with them.
If Amazon is not willing to replace then ask them to give you the money back in original source.
Also you can claim warranty in Dell service centre by showing them Amazon’s invoice of this purchase.
This looks like a faulty mother board problem.

Let me see how they handle this .

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Deal Subedar
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You should always check for warranty online as soon as you receive any electronics item from AZ or FK.

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arunhegde wrote:

yes, But for lighter use i thought i would be better.

Only they can help in getting warranty. Now a days online Amazon/flipkart is not helpful other than the terms and conditions. if you were in replacement time they can replace. but this is the case which they can solve by just giving the warranty period of one year through dell.

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Smiling wrote:

Only they can help in getting warranty. Now a days online Amazon/flipkart is not helpful other than the terms and conditions. if you were in replacement time they can replace. but this is the case which they can solve by just giving the warranty period of one year through dell.

True, But want to replace it with new machine rather than accepting warranty extension. either replce it with new machine with 1 year warranty or refund of full amount .

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Deal Newbie
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Appario Retail, is a very worst seller. i don’t how the ratings are good for this seller. i bought 5 items from this seller. out of 5(all old stocks & in horrible conditions and shipping package also worst) 4 returned for refund.

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Deal Subedar
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arunhegde wrote:

yes, initially it had death sleep after it started random reboot, Now its totally gone !!
link : https://www.amazon.in/Inspiron-5379-13-3-inch-P...

3 stars rating
bad reviews
non-fullfilled by amazon

even after considering the above things how did you purchased?

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irfpat wrote:

Appario Retail, is a very worst seller. i don’t how the ratings are good for this seller. i bought 5 items from this seller. out of 5(all old stocks & in horrible conditions and shipping package also worst) 4 returned for refund.

Appario is an venture of amazon itself ! indeed he is a good seller. Never had a issue before !

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ssganesh wrote:

3 stars rating
bad reviews
non-fullfilled by amazon

even after considering the above things how did you purchased?

Seller was Appario when i purchased. Now Appario listing is ended.Now you can see some no fulfilled sellers. Review was les and most bad reviews was for different seller. Sort of double minded purchase was this. But now my luck is kicked off !! imp

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arunhegde wrote:

Seller was Appario when i purchased. Now Appario listing is ended.Now you can see some no fulfilled sellers. Review was les and most bad reviews was for different seller. Sort of double minded purchase was this. But now my luck is kicked off !! imp

Which payment mode you used? If you paid via credit card then file dispute with bank.

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Deal Subedar
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arunhegde wrote:

i bet it has some manufacturing defect, got one time CPU failure blink code. Now keyboard light turns on and fan rotates in full speed and after 2 mins it shut offs. Even if they extend, i am very disappointed that 2 month old laptop has major hardware issue. is der any way to return it to amazon ? (For replace same model is no more available with Appario Retail Private Ltd) or should i ask dell to replace the whole machine ??

Dell will do the best and need not worry about anything . I always check the warranty and extended it based on the bill whenever I purchase it online.

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Deal Cadet
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arunhegde wrote:

yes, initially it had death sleep after it started random reboot, Now its totally gone !!
link : https://www.amazon.in/Inspiron-5379-13-3-inch-P...

Does your machine have Windows 10 Build 1903? This build had the Death sleep problems on my 3rd Gen PDC laptop.

Sadly there is no solution.

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harishgayatri wrote:

Does your machine have Windows 10 Build 1903? This build had the Death sleep problems on my 3rd Gen PDC laptop.

Sadly there is no solution.

I think its same build ! can we upgrade to next build ?

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deals44u wrote:

Dell will do the best and need not worry about anything . I always check the warranty and extended it based on the bill whenever I purchase it online.

Amazon suppose to revert within 24 hours !! but no reply,no further update from them ! Dell now updated the warranty with respect to purchase date. It has premium support till 1 year. Next business day support till 1 year. Also raised the ticket for next business day tech support ! let me update how effectively handle this.

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Deal Lieutenant
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arunhegde wrote:

Amazon suppose to revert within 24 hours !! but no reply,no further update from them ! Dell now updated the warranty with respect to purchase date. It has premium support till 1 year. Next business day support till 1 year. Also raised the ticket for next business day tech support ! let me update how effectively handle this.

Dell is a legend when it comes to customer support. 🙂 I wish all the best for you. I sincerely hope that your issue get fixed.

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Deal Hunter
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This is why I avoid buying expensive electronic items online.

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bikidas2060 wrote:

Dell is a legend when it comes to customer support. 🙂 I wish all the best for you. I sincerely hope that your issue get fixed.

Thanks for hope and wishes.

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Deal Lieutenant
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hana25 wrote:

This is why I avoid buying expensive electronic items online.

Haha. Not all cases turn into horror stories bro.

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bikidas2060 wrote:

Haha. Not all cases turn into horror stories bro.

Too much hassle if things go south and their delivery system is poor. 50% of my household orders always come in smashed conditions, last broken order was presto dishwasher with a broken cap that was sealed with a cello tape and wrapped with a plastic.
It shows that they ship off damaged stuff too expressionless
And most electronic stuffs reviews are not that good – either damaged or refurbished, rarely some get it in perfect condition

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