Hot Deal Help, freecharge code is not accepted

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Deal Captain
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I finally got a flat 50 cashback with joy50 code on both email and SMS on one account and is valid till 6 Jan but when I tried recharging either dth or prepaid phone no , I get message saying that code is not valid on that very freecharge account?!
Never faced any problems before with rs 5-10 codes, now what is this nonsense from them?
Also in app help/support is not helpful as I can’t choose my specific problem.
Is there a customer care phone no?

Update – got email stating one account per person/household. So the particular account on my mom’s phone that had only one transaction (so far) with just new30 will always have invalid codes.
And maybe the account on my phone is blocked or something since all I’ve ever got is Rs 5 codes.
Time to uninstall it and free spaces on my and mom’s phones.
Thanks for the suggestions tho 🙏

31 Comments  |  
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Same here. Not checked in web though.

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same i got Joy15 code but its showing not applicable on your account anguished

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Most probably some temporary glitch? What’s the expiry date of the code

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hana25 wrote:

Ughh i abandoned my twitter account… Can’t remember what email or password used !!
Don’t they have any email/phone helpline??

If u have purchased any 1₹ deal recently, click on that, mention issue as cb and then fill the details – merchant name – FC, details – mention ur issue with code, mobile number for callback. They will call you back then explain the matter

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Siddhartha07 wrote:

Most probably some temporary glitch? What’s the expiry date of the code

Woh log check kar rahe honge 2021 mein kaun kaun alive hai 😂 Kis kis ko vaccine deni hai 🤣

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May be account flagged , due to use of multiple accounts.
FreeCharge is expert in doing this.
They track our payment type (CC/DC) used for payment and flag our account.
If account is flagged we can’t avail cashback codes but merchant transaction cashback is valid.
(I am also victim of FreeCharge multi account flagging)
*Shared my experience*

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saucap wrote:

Woh log check kar rahe honge 2021 mein kaun kaun alive hai 😂 Kis kis ko vaccine deni hai 🤣

FreeCharge gave me one 40 code, most probably joy40 but I don’t have incoming msgs on that airtel number
FreeCharge is in relationship with airtel not helping my case

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Received joy40, didn’t apply in my account, when sent a mail to cc, received the following reply.

We have observed suspicious activity from your account(s). As per the policy, one user is allowed to maintain only one Freecharge account. Please ensure the same and help us in our endeavour to provide you with the best recharge and payments experience in the industry.
You may be disallowed to transact/avail promotional offers in case:
- If you create multiple accounts on Freecharge
- If you use invalid credentials on Freecharge
- If you use payment instruments which are not allowed on Freecharge
Your account has been flagged by our Fraud detection system due to a violation of some fair usage limits.
Your understanding in this matter is highly appreciated.”

I used same credit card in mine and spouse account, may be FC considering this as multiple accounts. But I don’t really give a damn about it.

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Siddhartha07 wrote:

FreeCharge gave me one 40 code, most probably joy40 but I don’t have incoming msgs on that airtel number
FreeCharge is in relationship with airtel not helping my case

I just did 5 cb on 5. Working fine on app.
https://cdn0.desidime.com/attachments/photos/658199/medium/72833825.jpg?1609770173

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Account flagged
Ever logged in any other account on same device?
1 year, 2 year back?

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manikantaks4u wrote:

Received joy40, didn’t apply in my account, when sent a mail to cc, received the following reply.

We have observed suspicious activity from your account(s). As per the policy, one user is allowed to maintain only one Freecharge account. Please ensure the same and help us in our endeavour to provide you with the best recharge and payments experience in the industry.
You may be disallowed to transact/avail promotional offers in case:
- If you create multiple accounts on Freecharge
- If you use invalid credentials on Freecharge
- If you use payment instruments which are not allowed on Freecharge
Your account has been flagged by our Fraud detection system due to a violation of some fair usage limits.
Your understanding in this matter is highly appreciated.”

I used same credit card in mine and spouse account, may be FC considering this as multiple accounts. But I don’t really give a damn about it.

I didn’t even used Freecharge app for last few months but still not able to use code.

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manikantaks4u wrote:

Activate UPI on your main account. This might get you access to codes in future but only 5, 10₹ cashbacks

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saucap wrote:

I just did 5 cb on 5. Working fine on app.
https://cdn0.desidime.com/attachments/photos/658199/medium/72833825.jpg?1609770173

This is something new, you can do 5 Recharge also in VI ? Really ? joy

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saucap wrote:

Activate UPI on your main account. This might get you access to codes in future but only 5, 10₹ cashbacks

UPI is already activated in both accounts with individual bank accounts. Long time back I used same cc in both accounts but recently using mostly UPI for payments.

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manikantaks4u wrote:

Received joy40, didn’t apply in my account, when sent a mail to cc, received the following reply.

We have observed suspicious activity from your account(s). As per the policy, one user is allowed to maintain only one Freecharge account. Please ensure the same and help us in our endeavour to provide you with the best recharge and payments experience in the industry.
You may be disallowed to transact/avail promotional offers in case:
- If you create multiple accounts on Freecharge
- If you use invalid credentials on Freecharge
- If you use payment instruments which are not allowed on Freecharge
Your account has been flagged by our Fraud detection system due to a violation of some fair usage limits.
Your understanding in this matter is highly appreciated.”

I used same credit card in mine and spouse account, may be FC considering this as multiple accounts. But I don’t really give a damn about it.

I’ve one freecharge account on mine and the other on my mom’s. So do they have this stupid policy of one freecharge account per household??

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androgame wrote:

Account flagged
Ever logged in any other account on same device?
1 year, 2 year back?

No. Just have one freecharge account on my phone and the other on my mom’s phone with her no.
Unless they’re following this weird rule of amazon india’s one account per household then I don’t know what is the problem..

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Siddhartha07 wrote:

Most probably some temporary glitch? What’s the expiry date of the code

6th January

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hana25 wrote:

I’ve one freecharge account on mine and the other on my mom’s. So do they have this stupid policy of one freecharge account per household??

Don’t give this hint to FC, they might introduce one FC account per society/colony 😂

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manikantaks4u wrote:

Don’t give this hint to FC, they might introduce one FC account per society/colony 😂

They might have already started it ☹️

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Does the flagged account again become normal after a period or it is marked for good?

If it is temporary then do nothing otherwise it may be good to delete account for good

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I have only one FreeCharge account & also Axis CC linked with it…Freecharge is sending me these same codes too but the codes are showing as not applicable on both web & in the app lol….

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trivedineel462 wrote:

Does the flagged account again become normal after a period or it is marked for good?

If it is temporary then do nothing otherwise it may be good to delete account for good

Don’t know yet.

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Sushrut.B wrote:

I have only one FreeCharge account & also Axis CC linked with it…Freecharge is sending me these same codes too but the codes are showing as not applicable on both web & in the app lol….

I saw same complains on their twitter account.
And the cc sends same copy paste reply to all, including emails 😅

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hana25 wrote:

I saw same complains on their twitter account.
And the cc sends same copy paste reply to all, including emails 😅

No one use their services so it seems they send same fake coupons to everyone to bring traffic to their site/app… laughing

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