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Help, freecharge code is not accepted

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Deal Hunter
hana25

I finally got a flat 50 cashback with joy50 code on both email and SMS on one account and is valid till 6 Jan but when I tried recharging either dth or prepaid phone no , I get message saying that code is not valid on that very freecharge account?!
Never faced any problems before with rs 5-10 codes, now what is this nonsense from them?
Also in app help/support is not helpful as I can’t choose my specific problem.
Is there a customer care phone no?

Update – got email stating one account per person/household. So the particular account on my mom’s phone that had only one transaction (so far) with just new30 will always have invalid codes.
And maybe the account on my phone is blocked or something since all I’ve ever got is Rs 5 codes.
Time to uninstall it and free spaces on my and mom’s phones.
Thanks for the suggestions tho 🙏

31 Comments  |  
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Deal Hunter Deal Hunter
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Ughh i abandoned my twitter account… Can’t remember what email or password used !!
Don’t they have any email/phone helpline??

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Benevolent Benevolent
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Same here. Not checked in web though.

Deal Subedar Deal Subedar
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same i got Joy15 code but its showing not applicable on your account anguished

Dimer of The Year 2021 Dimer of The Year 2021
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Most probably some temporary glitch? What’s the expiry date of the code

Entertainer Entertainer
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Woh log check kar rahe honge 2021 mein kaun kaun alive hai 😂 Kis kis ko vaccine deni hai 🤣

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Tax Wizard Tax Wizard
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May be account flagged , due to use of multiple accounts.
FreeCharge is expert in doing this.
They track our payment type (CC/DC) used for payment and flag our account.
If account is flagged we can’t avail cashback codes but merchant transaction cashback is valid.
(I am also victim of FreeCharge multi account flagging)
*Shared my experience*

Deal Lieutenant Deal Lieutenant
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[email protected]. in

Helpful Helpful
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Received joy40, didn’t apply in my account, when sent a mail to cc, received the following reply.

We have observed suspicious activity from your account(s). As per the policy, one user is allowed to maintain only one Freecharge account. Please ensure the same and help us in our endeavour to provide you with the best recharge and payments experience in the industry.
You may be disallowed to transact/avail promotional offers in case:
- If you create multiple accounts on Freecharge
- If you use invalid credentials on Freecharge
- If you use payment instruments which are not allowed on Freecharge
Your account has been flagged by our Fraud detection system due to a violation of some fair usage limits.
Your understanding in this matter is highly appreciated.”

I used same credit card in mine and spouse account, may be FC considering this as multiple accounts. But I don’t really give a damn about it.

Deal Subedar Deal Subedar
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I didn’t even used Freecharge app for last few months but still not able to use code.

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Pro Community Angel Pro Community Angel
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Account flagged
Ever logged in any other account on same device?
1 year, 2 year back?

Deal Hunter Deal Hunter
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No. Just have one freecharge account on my phone and the other on my mom’s phone with her no.
Unless they’re following this weird rule of amazon india’s one account per household then I don’t know what is the problem..

Deal Cadet Deal Cadet
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Does the flagged account again become normal after a period or it is marked for good?

If it is temporary then do nothing otherwise it may be good to delete account for good

Deal Hunter Deal Hunter
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Don’t know yet.

Helpful Helpful
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I have only one FreeCharge account & also Axis CC linked with it…Freecharge is sending me these same codes too but the codes are showing as not applicable on both web & in the app lol….

Deal Hunter Deal Hunter
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I saw same complains on their twitter account.
And the cc sends same copy paste reply to all, including emails 😅

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