Help me to get my refund of Rs 19131 from Flipkart for MI TV for which I paid from my credit card. Order cancelled account blocked still no refund.

181°
Deal Cadet
guptaskumar3...

I have placed the order in October at my friend’s address but product didn’t get shipped on repeated enquiry from Flipkart I got following reply.

“We’d like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.”



Every time I asked for refund Reference no as I have paid through Flipkart axis bank credit card I am getting same reply copy pasted.


I have even tried through email, phone and Twitter nothing worked.


Kindly suggest me way to recover my Rs 19131 from Flipkart

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Deal Cadet Deal Cadet
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you must raise chargeback request at the credit card

Deal Cadet Deal Cadet
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Raise chargeback request from your credit card issuer

Deal Subedar Deal Subedar
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dark.demon wrote:

Raise chargeback request from your credit card issuer

How to raise this ?

Deal Cadet Deal Cadet
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ItsBetter wrote:

How to raise this ?

You can call customer care of issuing bank and try to raise the dispute .

Afaik in icici bank we can do this.
else ask the cc to redirect or help you in raising charge bank in case of other bank

Mobile Guru Mobile Guru
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Raise a chargeback with bank and if doesn’t work raise a complaint via RBI Ombudsman
// Failure to refund within reasonable time / refusal to refund in case of
unsuccessful / returned / rejected / cancelled / transactions;
//
https://www.desidime.com/discussions/tmw-not-re...

Deal Lieutenant Deal Lieutenant
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Most of the banks are supporting this through their App.
Raise dispute transaction.
Which bank card is this and do you have Bank account with them also ?

Deal Cadet Deal Cadet
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whitewalker wrote:

Most of the banks are supporting this through their App.
Raise dispute transaction.
Which bank card is this and do you have Bank account with them also ?

Axis bank Flipkart card. Yes I have bank account with them

Deal Lieutenant Deal Lieutenant
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guptaskumar317384 wrote:

Axis bank Flipkart card. Yes I have bank account with them

Easy then. Call their cc for better assistance

Deal Lieutenant Deal Lieutenant
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whitewalker wrote:

Most of the banks are supporting this through their App.
Raise dispute transaction.
Which bank card is this and do you have Bank account with them also ?

icici also supports

Deal Subedar Deal Subedar
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guptaskumar317384 wrote:

Axis bank Flipkart card. Yes I have bank account with them

1) Download Axis CDF (Cardholder Dispute Form) from the Official site here : https://www.axisbank.com/docs/default-source/do...?

2) Get the CDF printed & fill the required details by a ball pen and sign it after filling the required details…

3) Scan the duly filled & signed CDF & send them an email to their transaction dispute team from their contact page here : https://application.axisbank.co.in/webforms/axi...

P.S. Don’t forget to attach the scanned CDF on the above link…

Axis Bank will raise a chargeback & you will get a refund to your card in 90-120 days…

Dispute resolution can take a max of 120 days since bank has to raise chargeback with network ie .VISA, MasterCard depending on the network…On Successful credit of the money, you will receive a message from Axis…

P.S. @ Others, ALL BANKS support this…

Deal Cadet Deal Cadet
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Sushrut.B wrote:

1) Download Axis CDF (Cardholder Dispute Form) from the Official site here : https://www.axisbank.com/docs/default-source/do...?

2) Get the CDF printed & fill the required details by a ball pen and sign it after filling the required details…

3) Scan the duly filled & signed CDF & send them an email to their transaction dispute team from their contact page here : https://application.axisbank.co.in/webforms/axi...

P.S. Don’t forget to attach the scanned CDF on the above link…

Axis Bank will raise a chargeback & you will get a refund to your card in 90-120 days…

Dispute resolution can take a max of 120 days since bank has to raise chargeback with network ie .VISA, MasterCard depending on the network…On Successful credit of the money, you will receive a message from Axis…

P.S. @ Others, ALL BANKS support this…

Thanks @Sushrut.B
Will doing

Deal Cadet Deal Cadet
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Also if you are okay to share then please post what list of the orders that made Flipkart do this to you? Regular same product bought? More returns? Reseller? What do you think the reason might be?

Deal Cadet Deal Cadet
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My Charge back request for this is denied by Axis Bank.
Bellow is the message
“Your SR no XXXXXXXXX for unauthorised transaction on Card no. XXXX was declined. Temporary credit, if any will be removed. Pls make payment to avoid charges.”

DIMERS suggest me the further action

Deal Cadet Deal Cadet
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Nighthawk69 wrote:

Also if you are okay to share then please post what list of the orders that made Flipkart do this to you? Regular same product bought? More returns? Reseller? What do you think the reason might be?

Regular same product was bought 3 times in last one year

Deal Cadet Deal Cadet
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Raise a compliant with RBI.

Deal Cadet Deal Cadet
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guptaskumar317384 wrote:

Regular same product was bought 3 times in last one year

smile

Get yourself prepared for Consumer court battle.

Missing