Help needed

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Missing
Deal Cadet
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I have placed an order from swiggy worth 2900 using cred voucher, after waiting for 1 hour when i contacted swiggy chat service, they asked me to wait a little. again when after 30 mins i contacted they said delivery partner has denied to deliver the order so they are cancelling my order then i said them to connect me to call support they said that i can do so by going to help section.
when i call voice support their executive shabnam attended the call and told me that as delivery partner is not responding so she will mark my order as delivered and re-order for me. i agreed but then suddenly call disconnected and i received the message that my order is delivered and i waited for 5 minutes and call again to know my my order is not replaced, then they told me that my order is successfully delivered so they can’t help me. they also arranged a conference with delivery boy who is a complete liar and he told me that he has deliver the order to me. then i asked him to came at my complex if he has delivered then it can be figured out easily as complex have cctv cameras but he told that he will not come. do whatever you want and call executive said that as delivery partner confirmed the delivery he can’t help me.
Now please suggest me what to do i have call recordings, screenshot of complete chat and also i can arrange cctv footage from complex management.

12 Comments  |  
10 Dimers
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Community Angel
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Take the issue on social media bro, including twitter and facebook
Shall be resorted soon

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Deal Cadet
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done but i don’t think this will help should i go legal against them.

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Deal Subedar
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amitgupta883 wrote:

done but i don’t think this will help should i go legal against them.

Yes, always take the proper route,

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Deal Cadet
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amitgupta883 wrote:

done but i don’t think this will help should i go legal against them.

Wait for their fb, twitter response… if this doesn’t gets resolved, go legal without any second thought….

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suspended
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Twitter pe galliyan do works all the time stuck_out_tongue_winking_eye

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Entertainer
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Is bar shabnam bewafa nikli😣😣 wo azaz khan ko twit kro

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Entertainer
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Shabnam jhoothi hai… evil toungueout
.
Yeh lo… smile toungueout
.

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Deal Cadet
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i have taken the issue on fb and twitter but instead of solving the issue they blocked my account.

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Deal Cadet
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Take this on Twitter, helped me all the time. Speak to their social media team, not the usual customer support

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Entertainer
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Call delivery guy tell him that you will put cheating case on him stuck_out_tongue_winking_eye

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Shopping Friend
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amitgupta883 wrote:

i have taken the issue on fb and twitter but instead of solving the issue they blocked my account.

flushed blocked ???
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Deal Cadet
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Expand
desiman wrote:
flushed blocked ???

Yes to me when I am opening my swiggy no restaurant is visible to me

Missing