Help needed, AliExpress order

261°
Deal Lieutenant
Alexios

Hi so i ordered a product from AliExpress and got it delivered. But it is not working. So i raise dispute and gave evidence and AliExpress accepted my evidence as valid. I asked for refund only option but seller counter proposal me for return and refund.
Now the return will definitely cost way more than the product itself. So it would be foolish to accept that. Any experienced person can guide what to do now?

Tagging, @getready All other fellow dimers who have any experience with refund thing. 

16 Comments  |  
8 Dimers
  • Sort By
Mobile Guru Mobile Guru
Link Copied

Propose partial refund and deal with the loss pensive

Deal Lieutenant Deal Lieutenant
Link Copied

Yeah looks like no other option, this is the disadvantage of ordering from outside country sellers. worried

View 3 more replies
Deal Subedar Deal Subedar
Link Copied

Reject seller’s proposal citing the above reason (cost of sending vs product cost)…And wait for AliExpress judgement

PS. Never encountered such situation personally

Deal Lieutenant Deal Lieutenant
Link Copied

Can you please share the cost of product, and product description also..

Deal Lieutenant Deal Lieutenant
Link Copied

It is xiaomi mijia soap dispenser, amounting 1543 including shipping.

Deal Newbie Deal Newbie
Link Copied

i ordered few items in 11.11 sale but none is recieved total 6 items (total time 40 days) can someone please guide how to claim refund

Mobile Guru Mobile Guru
Link Copied

You need to wait for a minimum 60days to raise a dispute
In some cases, Sellers extend the deadline to 75/90days if they think there’s an unusual delay w.r.t customs clearance

Finance Mentor Finance Mentor
Link Copied

@getready – dude when i order from Aliexpress using sbi debit card , SBI rejects the transaction , for other banks they dont share
the OTP itself and aliexpress then cancels the order stating its detected suspicious activity , and all these are for order which
i try to make for $3 discount on $4 or more order and then they say that make fresh order without using coupon , any idea what
to do in such case

Deal Cadet Deal Cadet
Link Copied

You cant use same card in other accounts if you are applying new user coupon. Without applying coupon it works..

View 3 more replies
Deal Newbie Deal Newbie
Link Copied

I need help urgently. I bought an item on AliExpress costing $94. The item was received DEAD from seller. A projector pointer. It cannot be charged nor used. Seller wants a return for a rufund. Returning the item will cost not less than $40. I can’t return it if I am the one to pay for the return shipping cost. But I need a full refund because the item was of no use. What should I do

replyuser
Click here to reply
Reply