[Help Needed] PayZapp KYC Failing

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I have been trying to update KYC details on PayZapp via PAN verification for a relative of mine, just for Times Prime membership offer. But even though I enter exact same details, the demographic verification always fails. This is the error message which I get,

ALERT ! Your PAN validation has failed due to incorrect PAN/Name as on PAN. Kindly submit it again or go to settings to complete Basic KYC

I have tried all sorts of combinations, but every time I get this same error back.

4 Comments  |  
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viraj9999188 wrote:

@Thunder766 I am facing the same issue. Did you find any solution of it?

Yes and no.

Yes because there might be a change in name between name printed on PAN and name as per PAN records. To find out download DigiLocker and get PAN verification letter, or Log into your Income Tax account using your PAN on website. There you’ll see the full name given in their records. In my case on PAN card printed I had an single letter initial, but after checking I got my full name as per PAN records.

No because even after getting all details right, and also after cross verifying with details on PAN records, sometimes it just doesn’t work. I think there might be a problem with PayZapp or NSDL (verifying authority for PayZapp KYC).

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Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

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sirardx466 wrote:

Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

Exactly, I had figured it out already.

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