Hot Deal [Help Needed] PayZapp KYC Failing

312°
Deal Subedar
4
1425
8

I have been trying to update KYC details on PayZapp via PAN verification for a relative of mine, just for Times Prime membership offer. But even though I enter exact same details, the demographic verification always fails. This is the error message which I get,

ALERT ! Your PAN validation has failed due to incorrect PAN/Name as on PAN. Kindly submit it again or go to settings to complete Basic KYC

I have tried all sorts of combinations, but every time I get this same error back.

8 Comments  |  
5 Dimers
  • Sort By
4
1425
8
viraj9999188 wrote:

@Thunder766 I am facing the same issue. Did you find any solution of it?

Yes and no.

Yes because there might be a change in name between name printed on PAN and name as per PAN records. To find out download DigiLocker and get PAN verification letter, or Log into your Income Tax account using your PAN on website. There you’ll see the full name given in their records. In my case on PAN card printed I had an single letter initial, but after checking I got my full name as per PAN records.

No because even after getting all details right, and also after cross verifying with details on PAN records, sometimes it just doesn’t work. I think there might be a problem with PayZapp or NSDL (verifying authority for PayZapp KYC).

53
20
0

Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

4
1425
8
sirardx466 wrote:

Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

Exactly, I had figured it out already.

50
20
0

I am facing the same issue everytime I try to update my basic KYC. This might be the problem with the Payzap App.

4
1425
8
santhoshshetty8191208 wrote:

I am facing the same issue everytime I try to update my basic KYC. This might be the problem with the Payzap App.

No, actually you have to enter name as in Income Tax records, note that name as shown on PAN card and name in Income Tax records may or may not be the same, depending upon your PAN application.

If you have ever filled a PAN application, you may have come across this field where it asks desired name to be printed on PAN card.

To find out the actual name as per Income Tax records, you can try fetching data through Digilocker or log onto the Income Tax website for that PAN and check there.

46
325
1
Expand
Thunder766 wrote:

No, actually you have to enter name as in Income Tax records, note that name as shown on PAN card and name in Income Tax records may or may not be the same, depending upon your PAN application.

If you have ever filled a PAN application, you may have come across this field where it asks desired name to be printed on PAN card.

To find out the actual name as per Income Tax records, you can try fetching data through Digilocker or log onto the Income Tax website for that PAN and check there.

I am also facing same issue. I am giving proper name but still facing issue.

4
1425
8
Expand
saichand.sanka wrote:

I am also facing same issue. I am giving proper name but still facing issue.

Then this might be due to PAN being too old, if your PAN card is in black and white format, it is likely that your PAN’s database is not updated at NSDL end, as NSDL is Payzapp’s KYC partner. If this is the case, just fill the correction form and leave details as is or change it as per Aadhaar and submit. It costs around Rs. 100 at NSDL website.

Or there also might be a chance that Payzapp’s at fault, if so, good luck with contacting Payzapp support, they usually send automated responses and don’t respond to the emails properly.

Missing