Hot Deal

[Help Needed] PayZapp KYC Failing

578°
Deal Subedar
Thunder766

I have been trying to update KYC details on PayZapp via PAN verification for a relative of mine, just for Times Prime membership offer. But even though I enter exact same details, the demographic verification always fails. This is the error message which I get,

ALERT ! Your PAN validation has failed due to incorrect PAN/Name as on PAN. Kindly submit it again or go to settings to complete Basic KYC

I have tried all sorts of combinations, but every time I get this same error back.

18 Comments  |  
10 Dimers
  • Sort By
Deal Subedar Deal Subedar
Link Copied
viraj9999188 wrote:

@Thunder766 I am facing the same issue. Did you find any solution of it?

Yes and no.

Yes because there might be a change in name between name printed on PAN and name as per PAN records. To find out download DigiLocker and get PAN verification letter, or Log into your Income Tax account using your PAN on website. There you’ll see the full name given in their records. In my case on PAN card printed I had an single letter initial, but after checking I got my full name as per PAN records.

No because even after getting all details right, and also after cross verifying with details on PAN records, sometimes it just doesn’t work. I think there might be a problem with PayZapp or NSDL (verifying authority for PayZapp KYC).

Deal Newbie Deal Newbie
Link Copied

Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

Deal Subedar Deal Subedar
Link Copied
sirardx466 wrote:

Hello Thunder766. Even I faced the same problem. Type your full name as on the pan card, which means you have to elaborate your initial. (E.g.) the pan card name is written as R SIVARAJ, here you have to mention full name of your initial. RAMU SIVARAJ will the be full name for KYC.

Exactly, I had figured it out already.

Deal Newbie Deal Newbie
Link Copied

I am facing the same issue everytime I try to update my basic KYC. This might be the problem with the Payzap App.

Deal Subedar Deal Subedar
Link Copied
santhoshshetty8191208 wrote:

I am facing the same issue everytime I try to update my basic KYC. This might be the problem with the Payzap App.

No, actually you have to enter name as in Income Tax records, note that name as shown on PAN card and name in Income Tax records may or may not be the same, depending upon your PAN application.

If you have ever filled a PAN application, you may have come across this field where it asks desired name to be printed on PAN card.

To find out the actual name as per Income Tax records, you can try fetching data through Digilocker or log onto the Income Tax website for that PAN and check there.

Deal Cadet Deal Cadet
Link Copied
Expand
Thunder766 wrote:

No, actually you have to enter name as in Income Tax records, note that name as shown on PAN card and name in Income Tax records may or may not be the same, depending upon your PAN application.

If you have ever filled a PAN application, you may have come across this field where it asks desired name to be printed on PAN card.

To find out the actual name as per Income Tax records, you can try fetching data through Digilocker or log onto the Income Tax website for that PAN and check there.

I am also facing same issue. I am giving proper name but still facing issue.

Deal Subedar Deal Subedar
Link Copied
Expand
saichand.sanka wrote:

I am also facing same issue. I am giving proper name but still facing issue.

Then this might be due to PAN being too old, if your PAN card is in black and white format, it is likely that your PAN’s database is not updated at NSDL end, as NSDL is Payzapp’s KYC partner. If this is the case, just fill the correction form and leave details as is or change it as per Aadhaar and submit. It costs around Rs. 100 at NSDL website.

Or there also might be a chance that Payzapp’s at fault, if so, good luck with contacting Payzapp support, they usually send automated responses and don’t respond to the emails properly.

Deal Newbie Deal Newbie
Link Copied

Even I am having the same issue, when i contacted the payzapp CC they told we can try this only 3 times. if we tried 3 times with wrong name then even if you provide correct name for the 4th time it wont consider this. you can cross check this with customer care.

Deal Subedar Deal Subedar
Link Copied
rajumadhugiri536 wrote:

Even I am having the same issue, when i contacted the payzapp CC they told we can try this only 3 times. if we tried 3 times with wrong name then even if you provide correct name for the 4th time it wont consider this. you can cross check this with customer care.

I don’t think this protocol was at place when I did mine, because I tried like 10+ times and found a workaround later on which I already have shared.

Deal Newbie Deal Newbie
Link Copied

faced same issue even though name was same. changed name to all Caps then resolved. its case sensitive. so Pan card name if all caps here too use all caps

Beacon Beacon
Link Copied
flxsqr wrote:

faced same issue even though name was same. changed name to all Caps then resolved. its case sensitive. so Pan card name if all caps here too use all caps

I hv tried all combination.. but still it says fail… Any solution to it.
- tried small/cap letter
- tried changing profile name as per pan
Rest all wallets/banks kyc working fine but only payzapp is giving issue

Comrade Comrade
Link Copied
Expand
Dealkitalash wrote:

I hv tried all combination.. but still it says fail… Any solution to it.
- tried small/cap letter
- tried changing profile name as per pan
Rest all wallets/banks kyc working fine but only payzapp is giving issue

Enable location and try.

Deal Cadet Deal Cadet
Link Copied

Even mine failed number of times, then did enter name in CAPITALS same as it was mentioned in PAN. It worked. But its nightmare to get the KYC done for Payzapp. Horrible system. 

Beacon Beacon
Link Copied
Santhu4444 wrote:

Even mine failed number of times, then did enter name in CAPITALS same as it was mentioned in PAN. It worked. But its nightmare to get the KYC done for Payzapp. Horrible system. 

Was ut payzapp profile name and pan name is same? For me, its now working even its same with case sensitive too

Deal Cadet Deal Cadet
Link Copied
Expand
Dealkitalash wrote:

Was ut payzapp profile name and pan name is same? For me, its now working even its same with case sensitive too

Yes. Exactly same and everything in CAPITALS

Deal Newbie Deal Newbie
Link Copied

Dear All

Here is the solution,

You must mention your full name in Payzapp .... ie.. if your pan card name is "Gowtham N" then you should mention like "Nandhakumar Gowtham" and don't mention like "Gowtham N" nor "Gowtham Nandhakumar". 

replyuser
Click here to reply
Reply