Help Needed - Regarding Currency Conversion Markup Fee on my SBI credit card

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On 11th of this month, I made a payment of 6500 on hostinger.in website and today when I checked the statement I can see that and extra of 260 has been charged including GST stating that as Currency conversion Markup Fee
Clearly the website is a .in website and also the currency is in rupees as well , How can they charge me extra amount stating that as an international transaction and currency conversion charge.

Website Link : hostinger.in

Everytime I am getting same reply from customer care people and they are not providing any proof stating that it is an international transaction and also How can they charge me currency conversion fee when the original amount is in rupees
@Roushh
@A2Zdeals
@rajrocks
@avgn

25 Comments  |  
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6500 ?? For what you payment website

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IRIDESCENT wrote:

6500 ?? For what you payment website

He must have bought a hosting plan.

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Yes, they apply the markup fee on international transactions in foreign currency. All credit cards do.
May be hostinger.in hasn’t registered as a business here and they are still charging in dollars. These companies use .in domain for local SEO.

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Roushh wrote:

Yes, they apply the markup fee on international transactions in foreign currency. All credit cards do.
May be hostinger.in hasn’t registered as a business here and they are still charging in dollars. These companies use .in domain for local SEO.

but clearly currency is in rupees in the website and if the currency is in dollars they should charge that markup fee right

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ashishreddy3421869 wrote:

but clearly currency is in rupees in the website and if the currency is in dollars they should charge that markup fee right

Did you get otp while making that transaction?
If not then it is international transaction.

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ashishreddy3421869 wrote:

but clearly currency is in rupees in the website and if the currency is in dollars they should charge that markup fee right

You gotta contact Hostinger and ask about it. And ask why were you charged currency conversion markup fee when the payment is in local currency.

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Website is in .in doesn’t mean it’s a indian website. Their payment gateway must be in other country.

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aswaniexpress wrote:

Did you get otp while making that transaction?
If not then it is international transaction.

Yes I got OTP for the transaction and the amount is in rupees as well on the SBI OTP page
The same amount which is displayed on the website

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aswaniexpress wrote:

Did you get otp while making that transaction?
If not then it is international transaction.

OTP is not a proof that it is not a international transaction.

I pay for domains on Internet.bs (Canadian company) and they ask for OTP each time.

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Simbha3 wrote:

Website is in .in doesn’t mean it’s a indian website. Their payment gateway must be in other country.

If it is in another country, then the amount should not be in INR on the OTP page verified by Visa right

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ashishreddy3421869 wrote:

If it is in another country, then the amount should not be in INR on the OTP page verified by Visa right

Why not ? The website is for indian customer so price is showing in rupees but the processing gateway is not from India.

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https://cdn0.desidime.com/attachments/photos/585196/medium/6104552screenshot-www-hostinger-in-2019-09-15-19-13-02.png?1568555059

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In addition, you agree to allow the selected IPP to debit, if applicable, an “Exchange Rate Conversion Fee”, as well as any other fees or charges applicable to your agreement with the IPP (collectively, the “IPP Fees”), from your Funding Sources. You understand and agree that IPP Fees are subject to change at any time by the IPP without notice to you by Hostinger.

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hostinger.in should have clearly indicated the extra charges like currency conversion fee etc as they know its an international txn though to end user its in rupees.

Ask them if then can do something, talking to SBI is simply waste of time when the amounts are small.

Recently I transferred 10K+10K to my SBI SB acc through IMPS from 2 bank accounts and I could see in the netbanking the credits (SMSes too rcvd) and total balance up by 20K yet when I tried paying through CRED, obviously after few minutes, first 10K went through but 2nd 10K rejected due to insufficient balance and I was charged Rs25+GST.

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ashishreddy3421869 wrote:

Yes I got OTP for the transaction and the amount is in rupees as well on the SBI OTP page
The same amount which is displayed on the website

ok. better contact hostinger.in once.

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aswaniexpress wrote:

ok. better contact hostinger.in once.

Yeah, I have contacted hostinger and they mentioned that the transaction is considered as an international transaction

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Thanks for helping out guys
After conversation with Hostinger, they confirmed that the transaction is considered as an international transaction
@aswaniexpress
@Roushh
@Simbha3

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Infact never pay on international websites in rupees, a lot of ppl convert $ to ₹ & endup paying more.

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ashishreddy3421869 wrote:

Thanks for helping out guys
After conversation with Hostinger, they confirmed that the transaction is considered as an international transaction
@aswaniexpress
@Roushh
@Simbha3

did you use paypal or directly used CC ?

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Anyone here using forex cards for international transactions?
There are no conversion* fees right apart from some loading charges ?

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getready wrote:

Anyone here using forex cards for international transactions?
There are no conversation fees right apart from some loading charges ?

I have used HDFC USD card and yes there are no international transaction charges (loading charges applied as you mentioned when loaded on HDFC netbanking). But this was a year back and there is no reason this has to change.

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getready wrote:

Anyone here using forex cards for international transactions?
There are no conversation fees right apart from some loading charges ?

Yes,

And there is an awesome Forex card in the market for Internation Transactions.

It is GoNiyo DCB ATM/Debit Card

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