help with swiggy instamart order
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Fellow dimers yesterday i placed an order on swiggy instamart for dabur honey but upon delivery got honey of saffola instead of dabur, also honey is not good too after this i complained them in multiple ways through app help section, twitter support and also email but every time they are replying “can’t validate my claim” now after this what are my options.
Is there any way to escalate this issue, although money isn’t the only thing that matters but right and wrong is.
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I have used that option and they are saying can’t validate my claim in other words they are saying i am making a false claim
they wont do anything much they delivered me expired fortune oil packets i reported the same immediately upon delivery since order value was 900 they now are saying same thing they cant validate my claim and refusing to return exchange or refund.
What complaint methods have you tried till now??
I think swiggy has started exploiting customer and their standard reply is not able to substantiate the complaint its similar to this
Can I change my item,by mistake i ordered wrong items
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In your order section.. There is an option called “help” where you can chat your issue by selecting the nature of the product or issue in it by sharing the snapshots of that delivered product. They will surely give refund.
If you have already tried this means, what kind of reply they’re giving for this issue?
For people who are exploiting this feature, swiggy is wantedly blocking the accounts by not eligible for return/refund or promo code applicability etc.