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Hindware Fraud! After Sales Service is non-existent! Nightmarish situation!

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Deal Cadet
sb584012

I had purchased a Hindware Calisto 50 L Desert Air Cooler (FSN: AICFERMY7WWWAZYZ HSN/SAC: 8479600) on April 1, 2021 from Flipkart. 


Within 1 month of the purchase of the product in April 2021, the pump stopped working and as monsoon set in early in 2021, I waited before the repair request and filed the request ACR1900650 on January 17, 2022 so that the cooler can be ready for use this summer (2022). After multiple calls to the consumer care of Hindware, the service request is never provided. Instead on March 19, 2022 after 90 days from the original complaint, I was sent a text message saying “Dear Customer, your call No ACR 1900650 has been cancelled per your consent. In case the issue is not resolved, please call 1800-103-3300/+91-8069-166-666. HINDWARE


When I filed the complaint again on the same day (March 29, 2022) , a new complaint was opened at ACR2016354 and on March 31, 2022 a technician came with an old pump which was broken from the top and replaced the existing pump. When I asked why a broken and old pump was being installed as a replacement, he smiled and said, your warranty is valid only for a few days and it will work until then. But the pump stopped within 10 minutes before the technician could leave the premises. Now the warranty expired on April 1, 2022 and the service center (Phone number +91-90301-12267) refuses to do service. The HINDWARE customer care keeps on saying the complaint is already registered. The technician Shamsher Khan (Ph +91-62999-35223) would not pick up my call.


My consumer care grievance docket number is 3396535 at consumerhelpline.gov.in. i have written tens of emails to:

[email protected]

[email protected]

[email protected]

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


I called the customer care numbers hundreds of times:

1800-103-3300

+91-8069-166-666

1800 103 7577

1800 200 7577

i have called the service center hundreds of times:

+91-90301-12267

It’s been 97 days and i don’t know what else can I do. This is a nightmarish situation.

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playdime wrote:

thats nice that you brought to the notice of this forum.

i believe people double check before buying anything from hindware.

Hindware mainly sells sanitaryware products, water closets, wash basins, cisterns, urinals, faucets, showers etc. Anyone who have used their products knows that they are really good at it. I do not know why they went into home appliances and then started screwing their customers.

Deal Subedar Deal Subedar
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sb584012 wrote:

Hindware mainly sells sanitaryware products, water closets, wash basins, cisterns, urinals, faucets, showers etc. Anyone who have used their products knows that they are really good at it. I do not know why they went into home appliances and then started screwing their customers.

business diversification  In early 2000s IT companies did and now even fear to think about it.

Deal Lieutenant Deal Lieutenant
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Same is with symphony, i purchased cooler and pump is not working its been 10 days since i requested for repair but no clue

Deal Subedar Deal Subedar
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I have bought 36 litres one and the motor was gone within 1 month, raised the ticket in hindware app and they replaced it the second day. Maybe in your area the service is not good

Deal Cadet Deal Cadet
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hindware is a closed system company .. avoid such company. Bought tap for 2500 and now no part in local market  that fits as part size is different then the usual ones. I can not be waiting for hindware guys to show for my bath. So replaced the tap! 

Deal Cadet Deal Cadet
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chota_chattri wrote:

I have bought 36 litres one and the motor was gone within 1 month, raised the ticket in hindware app and they replaced it the second day. Maybe in your area the service is not good

I think you are having trouble understanding other people’s difficulties. A chain is as strong as its weakest link. Rate of a chain of chemical reaction is determined by its slowest step. A shirt will fray from its weakest thread after the wash. So, you having a good experience doesn’t matter at all. The worst experience is the only thing that matters. 


You cannot cross a river with average depth of 5 feet on feet because at its maximal depth it will be 20 feet and you’d be swept away. So even average customer experience does not matter. 


Practically speaking, you have the complaint number in the top message, here are the rogue actors, why don’t you call and follow up for me and you’d soon change your mind. Brace yourself to be mistreated, harassed, abused and above all, NO ACTION


Proprietor Mr. Akbar Khan +91-9030112267, mechanics: Mr. Shamsher Khan +91-6299935223, Mr. Gonuguntla Vinod +91-8187079829, Mr. Afzal Alam +91-9960075582 


AND THEN MAY BE KEEP QUIET. ENOUGH OF PEOPLE GIVING ME ADVICE INSTEAD OF IDENTIFYING WHERE THE PROBLEM REALLY LIES.

Deal Cadet Deal Cadet
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Someone is coming to change the pump! Mr Afzal Alam just called me!

Deal Subedar Deal Subedar
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sb584012 wrote:

I think you are having trouble understanding other people’s difficulties. A chain is as strong as its weakest link. Rate of a chain of chemical reaction is determined by its slowest step. A shirt will fray from its weakest thread after the wash. So, you having a good experience doesn’t matter at all. The worst experience is the only thing that matters. 


You cannot cross a river with average depth of 5 feet on feet because at its maximal depth it will be 20 feet and you’d be swept away. So even average customer experience does not matter. 


Practically speaking, you have the complaint number in the top message, here are the rogue actors, why don’t you call and follow up for me and you’d soon change your mind. Brace yourself to be mistreated, harassed, abused and above all, NO ACTION


Proprietor Mr. Akbar Khan +91-9030112267, mechanics: Mr. Shamsher Khan +91-6299935223, Mr. Gonuguntla Vinod +91-8187079829, Mr. Afzal Alam +91-9960075582 


AND THEN MAY BE KEEP QUIET. ENOUGH OF PEOPLE GIVING ME ADVICE INSTEAD OF IDENTIFYING WHERE THE PROBLEM REALLY LIES.

are you psycho? i just told you that I have tried through the app. And that worked for me. I never said hindware is good or bad in pan india.

Request you to take admission in nursery again and learn to read.

Deal Cadet Deal Cadet
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chota_chattri wrote:

are you psycho? i just told you that I have tried through the app. And that worked for me. I never said hindware is good or bad in pan india.

Request you to take admission in nursery again and learn to read.

When people are trying to solve their problems, you coming and saying everything is perfect except the local service center in my region is so a$$h0!eish that it’s unbelievable.


Especially after i mentioned that how many mails i have written to head office, the entire CXO crop, called the customer care 50+ times till date. I had from very beginning registered the complaint in the app. And the complaint was closed without any resolution in the app. Leave alone raising complaint with consumer forum, calling service centers another 50+times.


You are the only one who is clearly unable to read. So just bugger off!!!

Deal Subedar Deal Subedar
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sb584012 wrote:

When people are trying to solve their problems, you coming and saying everything is perfect except the local service center in my region is so a$$h0!eish that it’s unbelievable.


Especially after i mentioned that how many mails i have written to head office, the entire CXO crop, called the customer care 50+ times till date. I had from very beginning registered the complaint in the app. And the complaint was closed without any resolution in the app. Leave alone raising complaint with consumer forum, calling service centers another 50+times.


You are the only one who is clearly unable to read. So just bugger off!!!

please join any yoga centre and keep calm my little brother.

Deal Subedar Deal Subedar
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sb584012 wrote:

Projection is the biggest problem these days. Your problems are not my problems. You oil your own machine and again, shut up!!!

exactly, that was your problem so shut up my little boy.

Deal Cadet Deal Cadet
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chota_chattri wrote:

exactly, that was your problem so shut up my little boy.

Ok

Deal Cadet Deal Cadet
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PabloEscobar wrote:

Same is with symphony, i purchased cooler and pump is not working its been 10 days since i requested for repair but no clue

Beware if Shamsher Khan is coming to your home…

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