how to activate payzapp which was blocked for nonuse

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Deal Cadet
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how to activate payzapp which was blocked for nonuse. One account was e adhaar verified and its time expaires and now showing blocked for non use. toll free number not answering.emiled no resposnse
another number which was not e kyc also blocked showing non use.
also not able to verify PAN as name and pan entered failed error is coming.
so any way to get these active?

8 Comments  |  
6 Dimers
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Analyst
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Send mail from registered email ID to [email protected] mentioning the relevant details.
In my case it was activated within hours. They did a couple of Re 1 credit and debit details to reactivate it. That’s all. Thereafter I received cashback for a recharge as well. I had not transacted since early 2019 since they weren’t crediting CB as KYC had expired.

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Deal Cadet
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LIMBO wrote:

Send mail from registered email ID to [email protected] mentioning the relevant details.
In my case it was activated within hours. They did a couple of Re 1 credit and debit details to reactivate it. That’s all. Thereafter I received cashback for a recharge as well. I had not transacted since early 2019 since they weren’t crediting CB as KYC had expired.

thanks bro but unfortunatly my cases 24 hours gone no replay

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Deal Subedar
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nirmaltvd wrote:

thanks bro but unfortunatly my cases 24 hours gone no replay

Just call them they will activate instantly over call only.

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Deal Cadet
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@nirmaltvd I have been in the same boat as you in the past. It doesn’t matter how many times you send an email to HDFC customer care, your account is not going to be activated until you do a full KYC of your account. The only way to do so is to open a bank account in HDFC.

I would recommend going to a bank branch and discuss the issue with any account manager to get help.

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bdatta1981 wrote:

@nirmaltvd I have been in the same boat as you in the past. It doesn’t matter how many times you send an email to HDFC customer care, your account is not going to be activated until you do a full KYC of your account. The only way to do so is to open a bank account in HDFC.

I would recommend going to a bank branch and discuss the issue with any account manager to get help.

So my case was an exception then? I am not an HDFC account holder.

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LIMBO wrote:

So my case was an exception then? I am not an HDFC account holder.

You were indeed lucky. For me, they never cooperated even when I sent them several emails.

They told me that if you try to reactivate a blocked account within one year of account block due to non-use then it can be reactivated without any problems. In my case, my account was in a blocked state for more than a year since I was working out in India (onsite) and never used my PayZapp wallet.

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Deal Cadet
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My payzap upon calling customer care unblocked the wallet in 2 hrs

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Deal Cadet
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call the customer number in payzapp app (its exclusive for payzapp). they never ask any info, just say wallet block and they do instant wallet unblock.

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