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How to Close SBI Simply Save Credit Card Successfully?

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Dimer of The Year 2020
rajrocks

The card is there in my SBI Card Portal https://www.sbicar...m/
I didn’t receive the upgraded card (new card number) so don’t have the full Credit Card number
Not using the card for more than a year.
The Annual fees is going to be charged in next to next week (4th week of dec 2021) and I want to close the same in next week (3rd week of dec 2021)
Necessary to take NOC/No Due Certificate before initiating the process?
I want to start the process tomorrow.

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Chennai Super Kings Chennai Super Kings
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You can message them through the portal’s inbox page and ask them to close

Dimer of The Year 2020 Dimer of The Year 2020
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Tanmayyy wrote:

You can message them through the portal’s inbox page and ask them to close

how many days will it take bro?

Chennai Super Kings Chennai Super Kings
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rajrocks wrote:

how many days will it take bro?

They will probably call you in a day or two to try and retain you and might make your card ltf. Then you won’t have to close it. If not then it would take 3-4 days to close

Dimer of The Year 2020 Dimer of The Year 2020
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Tanmayyy wrote:

They will probably call you in a day or two to try and retain you and might make your card ltf. Then you won’t have to close it. If not then it would take 3-4 days to close

never heard sbi cc is ltf flushed

Chennai Super Kings Chennai Super Kings
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rajrocks wrote:

never heard sbi cc is ltf flushed

They make it ltf sometimes to retain people, might offer you something else than making it ltf. Depends on the person calling you. My friend tried to close his simplyclick and they made it ltf even though he hadn’t used his card in the last 1 year.

Mumbai Indians Mumbai Indians
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rajrocks wrote:

never heard sbi cc is ltf flushed

Drop an email requesting for closure of card accnt.

And also try calling them

Dimer of The Year 2020 Dimer of The Year 2020
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Tanmayyy wrote:

They make it ltf sometimes to retain people, might offer you something else than making it ltf. Depends on the person calling you. My friend tried to close his simplyclick and they made it ltf even though he hadn’t used his card in the last 1 year.

is it flushed i also didnt use this card more than a year.

Chennai Super Kings Chennai Super Kings
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Black_Knight wrote:

Drop an email requesting for closure of card accnt.

And also try calling them

Calling wouldn’t work , they will ask for cc number. He doesn’t have it

Chennai Super Kings Chennai Super Kings
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rajrocks wrote:

is it flushed i also didnt use this card more than a year.

You can try your luck stuck_out_tongue. I also have a simplyclick but wil close it next year or get them to make it ltf.

Dimer of The Year 2020 Dimer of The Year 2020
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Black_Knight wrote:

Drop an email requesting for closure of card accnt.

And also try calling them

is this the current mail feedback @ sbicard.com ?

Deal Subedar Deal Subedar
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Tanmayyy wrote:

Calling wouldn’t work , they will ask for cc number. He doesn’t have it

From reg. mobile number calling works.
IVR prompt was asking to click 1 after mentioning last 4 digits of card.
So. No issues

Dimer of The Year 2020 Dimer of The Year 2020
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altecher wrote:

From reg. mobile number calling works.
IVR prompt was asking to click 1 after mentioning last 4 digits of card.
So. No issues

but still its better to have it on written than on call. just incase of any future issues + written proofs are always better.

Dimer of The Year 2020 Dimer of The Year 2020
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Black_Knight wrote:

Drop an email requesting for closure of card accnt.

And also try calling them

both? confused

Mumbai Indians Mumbai Indians
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rajrocks wrote:

both? confused

Send email first..today itself.. and then call them.. call them tmrw, today no use.

Chennai Super Kings Chennai Super Kings
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rajrocks wrote:

bro isn’t this for escalation ? rolleyes

You will get faster and better response from escalations.

Mumbai Indians Mumbai Indians
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rajrocks wrote:

both? confused

One should explore all possible options – email, call, nodal officer and banking ombudsman in that order to get resolution from SBI.
Best to use all if u r not getting any quick responses on 1st two options.

Chennai Super Kings Chennai Super Kings
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Tanmayyy wrote:

You will get faster and better response from escalations.

@rajrocks you can cc both customer care and escalations in your email. Still an easy option would be to send them a message through sbi portal.

Deal Subedar Deal Subedar
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@rajrocks Bro Dm On Twitter Handle Sbi Card They Will Reply Soon Nd Call U Within 1Hr

Chennai Super Kings Chennai Super Kings
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rajrocks wrote:

Guys Necessary to take NOC/No Due Certificate before initiating the process?
@Tony007 @Black_Knight @Tanmayyy

You can ask for it after you’re sure they’re closing the card and not making it ltf to retain you i guess.

Deal Subedar Deal Subedar
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rajrocks wrote:

Guys Necessary to take NOC/No Due Certificate before initiating the process?
@Tony007 @Black_Knight @Tanmayyy

Ask For Noc After They Close The Card. @Tanmayyy Bro Is Right If They Give U LTF Offer Then Take Card

Deal Cadet Deal Cadet
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@rajrocks i kept on mailing to the department heads relentlessly, they have just created ticked and [email protected] simply told me to wait after waiting every week
The please wait longer mail comes each week and the resolution date keeps on extending

Copy pasted from sbicard.com below confused

h1. Lost or Stolen Cards

Contact us immediately in case of a card loss or suspect of some fraudulent activity

Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’ SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Call us-

Dial 1860 500 1290 , 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

This is a complimentary facility available to SBI Corporate Card members. The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India. Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com

Deal Cadet Deal Cadet
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@rajrocks I think u will have to visit sbicard office and discuss, online support is a myth for any sbi product
PS: i understand how it feels, mine has not been solved yet, i am at a loss myself
I wrote emails to their chiefs MD etc

The Alpha The Alpha
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@rajrocks I closed my simply save card two days back without asking any card details they closed my card on same day over call

Deal Cadet Deal Cadet
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@rajrocks mail them your registered mobile or call them and verify and block, easy no problem
But my case is different

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