How to raise Dispute

188°

0% OFF 0.0

2413
14
Last Comment 2019-09-20

2019-09-20

I Paid on Amazon using PhonePe UPI (account of SBI bank linked with PhonePe) Now Amazon has refunded money before 7 days but still didn’t received refund.

Also SBI Customer care is not filing dispute of txn.

Can anyone please suggest me solution or how file dispute against this Txn.

Please if anyone have idea please reply.

Expired

13 Comments |

7 Dimers

Sort By

https://www.desidime.com/discussions/how-to-raise-dispute?page=1#post_6114022

jileg

2019-09-20

Link Copied

Ask Amazon CC for transaction ID.
Using that number they can track the payment/refund in this case.
Just call SBI CC/branch and tell that number to them.

So first you have to call Amazon for that number.

https://www.desidime.com/discussions/how-to-raise-dispute?page=1#post_6114032

sauravDD

2019-09-20

Link Copied

Amazon has provided RRN number and I called SBI customer care even talked with senior executive of bank but they denying in file dispute they told they can file dispute only if txn made using debit or credit or net banking

https://www.desidime.com/discussions/how-to-raise-dispute?page=1#post_6114025

sha5

2019-09-20

Link Copied

write to respective grievance officer and then nodal officer.
clearly stating what resolution you ecpect and the timeline by which you can wait before approaching consumer redressal.

what was the reply of PhonePe?

https://www.desidime.com/discussions/how-to-raise-dispute?page=1#post_6114027

Tejaa

2019-09-20

Link Copied

@sauravkrind If UPI then wait for another 7 days and then you can raise it with directly NPCI. You must have received an email from amazon with the refund ref. no. Use that while escalating.