https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321583
On what did they said they will pickup? fk say it or hrx?
HRX ignoring on warranty/support - Cyclist here
Hello guys, I needed your suggestions so as to proceed against HRX brand for not giving any support/service while in warranty.
I purchased a Cycle on Flipkart in April 2022, and in May 2023 the cycle broke into two pieces from the middle while on a busy road, I was not at the extreme left, but thankfully no major vehicle was close to me. They have 2 years warranty on the frame (that broke) and this is without any accident or damage. It automatically gave up. I emailed their official mail ID [email protected] (Support backed by Flipkart) and also called and emailed multiple times. I twice got a call from FK stating they will pick up and refund the entire 13499 but pickup never happened (although it was scheduled twice) Contacted them on Twitter and tagged HRX Flipkart too but they are just ignoring me. Wrote to the Grievance dept at HRX too. Raised complaint in National Consumer helpline where twice FK closed stating we are picking up. NCH suggested I proceed with EDaakhil (higher portal of the consumer department with all evidence) Please suggest to me what to do because I do not feel good without cycling every day (Avg monthly ride 350-600 km) Raised 2 tickets with HRX where they are just saying revert in 72 hrs, 48 hrs etc.
Your suggestions are important to me.
Thanks in advance
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https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321601
bought hrx treadmill, regretting now, think before buying, no customer support and brand service
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321712
HRX - Tweet to HRITHIK UNCLE about this issue
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321716
kukdookoo wrote:
On what did they said they will pickup? fk say it or hrx?
On the call by Flipkarts HRX team after sending mail to support.hrx@flipkart
Like few brand supports of products on Flipkart? Like that!
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321719
srini1710 wrote:bought hrx treadmill, regretting now, think before buying, no customer support and brand service
I've already tweeted, you can retweet or reply and tag them, if you are okay, I will share links
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321723
desiman wrote:HRX - Tweet to HRITHIK UNCLE about this issue
Doing that already. They don't give a sh*t 🥹
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9321736
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this.person.actually wrote:You can call here 0226112 1600On the call by Flipkarts HRX team after sending mail to support.hrx@flipkart
Like few brand supports of products on Flipkart? Like that!
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9322237
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9322381
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this.person.actually wrote:It was their head office number, now you can guess what kinda company is this. Call fk again.
Thanks for sharing. However they say we are different, do call myntra/brand as we do not handle warranty claims.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9322385
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kukdookoo wrote:Yep. I already know they're ignorant and just rebrand bad quality items. Flipkart is also just closing complaints without resolution and if I raise one again they give me a good 5-7 days wait time and then not resolve.
It was their head office number, now you can guess what kinda company is this. Call fk again.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9322483
Never buy anything from celebrity brands bcos they are not in serious business
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9322559
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this.person.actually wrote:Fk is pathetic paji
Yep. I already know they're ignorant and just rebrand bad quality items. Flipkart is also just closing complaints without resolution and if I raise one again they give me a good 5-7 days wait time and then not resolve.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9323029
slickdeal wrote:Never buy anything from celebrity brands bcos they are not in serious business
Indeed. Made tons of calls and mails. Nothing helps. NCH portal is also allowing the company to close complaints on its own
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9323032
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9323046
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this.person.actually wrote:what customer can do is not to give money so called companies like hrxWhat more do we have left? Amazon & FK are the two major players that customers can rely on for shopping. They're now giving bad quality services. Customers ultimately suffer, sooner or later. 🥲
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9323614
Contact Hrithik Roshan
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9324266
Loaferg wrote:Contact Hrithik Roshan
As if he would care. Been tagging him already in my tweets, but all in vain.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9326755
srini1710 wrote:bought hrx treadmill, regretting now, think before buying, no customer support and brand service
Reach fitness is culprit here. I think they are main vendor.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9328826
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KrishabhAgrawal wrote:Reach fitness is culprit here. I think they are main vendor.
HRX entirely is crap. I think their clothes section is also rebranded or locally produced items tagged.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9328852
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this.person.actually wrote:Nothing wrong with that. I bought prowl treadmill. Seller sent broken, now they are not shipping replacement. I placed first order on 17th may, received on 21st may. They took 5 days for damaged item pickup. After pickup, replacement order triggered. Still not shipped, 20+ days passed (17th may to 8th june) overall. Fk cc is not replying.HRX entirely is crap. I think their clothes section is also rebranded or locally produced items tagged.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9328873
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2 pickup dates have passed nothing happened. Idk whether Flipkart is not assisting or the seller
KrishabhAgrawal wrote:Think that's the issue from the seller's end. Similar case for me, pickup scheduled however tracking not generating as per Flipkart CC. Today I received a call saying the seller was not approving etc etc
Nothing wrong with that. I bought prowl treadmill. Seller sent broken, now they are not shipping replacement. I placed first order on 17th may, received on 21st may. They took 5 days for damaged item pickup. After pickup, replacement order triggered. Still not shipped, 20+ days passed (17th may to 8th june) overall. Fk cc is not replying.
2 pickup dates have passed nothing happened. Idk whether Flipkart is not assisting or the seller
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9335510
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this.person.actually wrote:Today I will receive replacement, let's hope they don't send broken one. The packaging is poor, it might break even in transportation.
Think that's the issue from the seller's end. Similar case for me, pickup scheduled however tracking not generating as per Flipkart CC. Today I received a call saying the seller was not approving etc etc
2 pickup dates have passed nothing happened. Idk whether Flipkart is not assisting or the seller
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9335544
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KrishabhAgrawal wrote:Wishing you luck. 🙃
Today I will receive replacement, let's hope they don't send broken one. The packaging is poor, it might break even in transportation.
https://www.desidime.com/discussions/hrx-ignoring-on-warranty-support?page=1#post_9509862
yes mine also the front fork is crumpled
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