I am not getting rewards points earned on my ICICI platinum credit card.

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Deal Cadet
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I have been using ICICI platinum credit for like 6 months but the accumulated RP points is showing zero. I  am earning RP on each transactions but I don’t know why those RP are not being credited to total RP section. I called CC but the customer care representative is not able to understand my query properly. Those dumbass guys are newbie, only there to hear for customers Gaali. They know only details check ki jarhi.. Then I mailed ICICI with screenshot, it seems either they don’t want to fix my issue or they are getting my query properly. In reply, ICICI asking me to contact payback. Why would I need contact payback if am not getting Reward Points from ICICI. If you every happened faced such weired issue with ICICI card, let me know how did you resolve this issue. https://cdn0.desidime.com/attachments/photos/656506/medium/IMG_20201223_203504.jpg?1608735916


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The reward points are being credited to Payback, so they told you to contact them. Once check in your payback account if they are credited or not.

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It will be in your payback account . The reward points for me also it’s showing zero buy it’s available in my payback

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same happened to me. Had to raise a complaint. Atlast they fixed the issue but had to start from 0 rewards points (they won’t credit points for previous statements) rolleyes

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Except for few premium credit cards, all other ICICI credit cards earn reward points in the form of Payback. Each cc customer is automatically assigned a unique payback card number linked to the cc. You have to call payback support to identify your payback card number on which reward points are being credited

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aam_aadmi wrote:

Except for few premium credit cards, all other ICICI credit cards earn reward points in the form of Payback. Each cc customer is automatically assigned a unique payback card number linked to the cc. You have to call payback support to identify your payback card number on which reward points are being credited

You can also mail them
They solved my issue within 24 hours

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deals44u wrote:

It will be in your payback account . The reward points for me also it’s showing zero buy it’s available in my payback

But in my payback RP is zero as well.

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I saw my payback linked to this card, RP is zero. But I have earned almost close to 1K rewards points. I calculated my RP by checking statements.

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Send a mail from your registered Email clearly indicating that your reward points have not been credited to your payback account and both CC and payback shows 0 reward points and ask them to ensure that points are properly credited to payback account.
Your linked payback no is also clearly indicated in the credit card statement. PDF CC statement also contain a clickout link that shows the total reward points in the payback account.

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Mufasa wrote:

I saw my payback linked to this card, RP is zero. But I have earned almost close to 1K rewards points. I calculated my RP by checking statements.

Payback points are not being updated in the app for last few months. try accessing redeem for instant vouchers from payback app, then it will show the actual balance.

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Playback number can be identified by login into the NetBanking, try to use the desktop mode then go to reward section from tap navigation, there you can find your unique payback number.

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desidime__admin wrote:

same happened to me. Had to raise a complaint. Atlast they fixed the issue but had to start from 0 rewards points (they won’t credit points for previous statements) rolleyes

But the fault is from their side. They have to credit back RP

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Mufasa wrote:

But the fault is from their side. They have to credit back RP

Where did raise your complain to icici or payback?

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Mufasa wrote:

But the fault is from their side. They have to credit back RP

they didnt do it and also left asking them after a while (I felt it was just waste of time) as the value of payback point is very less (4 PB points = re.1).

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desidime__admin wrote:

same happened to me. Had to raise a complaint. Atlast they fixed the issue but had to start from 0 rewards points (they won’t credit points for previous statements) rolleyes

After raising complaint though mail, finally they fixed the reward isse. I got all reward points transferred to my payback account.

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