Hot Deal ICICI Debit card Blocked for online transactions, Please help

2487°
Missing
Tech Guru
193
2087
107

yesterday I was attempting a transaction but entered wrong OTP more than 3 time card Blocked and I am getting error on 3d secure page ," your card is blocked due to multiple entry of incorrect details call icici customer service to unblock card,
I called cc many times but they said card is active there is no problem on card , I don’t understand what to do now

80 Comments  |  
23 Dimers
Missing
Tech Guru
193
2087
107

https://cdn0.desidime.com/attachments/photos/556163/original/IMG_20190311_142810.jpg?1552294829
i am getting this error

Missing
Deal Cadet
51
276
3

send customer care, an email of this screenshot

Missing
Deal Lieutenant
194
4536
62

24hrs cooling period

Missing
Tech Guru
193
2087
107
caks2006407 wrote:

24hrs cooling period

24 hours already passed

Missing
Tech Guru
193
2087
107
Expand
meragoyou153 wrote:

open i mobile go to services
choose cards services in third option use block/unblock debit card

Card is not showing there for Unblock

Missing
Pro Critic
181
4762
139

Call customer care. They will unblock it within minutes.

Missing
Tech Guru
193
2087
107
Roushh wrote:

Call customer care. They will unblock it within minutes.

Called so many times since yesterday they say card is active and there is no problem from our end talk to merchant, what else can you expect from such fools

Missing
Deal Brigadier
80,430
95030
1300

use ur card day after tomo. till then dont try to use it. dont even try tomo whole day.

Missing
Pro Critic
181
4762
139
Expand
drupal wrote:

Called so many times since yesterday they say card is active and there is no problem from our end talk to merchant, what else can you expect from such fools

Different experience. My father once blocked his card and we called the customer care and the cc guy verified his details and sent us to IVR again to fill card details and the card was unblocked.

Missing
Tech Guru
193
2087
107
rajrocks wrote:

use ur card day after tomo. till then dont try to use it. dont even try tomo whole day.

Ok bro I will try that also
You mean for 24 hours don’t even touch the card?

Missing
Deal Brigadier
80,430
95030
1300
Expand
drupal wrote:

Ok bro I will try that also
You mean for 24 hours don’t even touch the card?

touch ur card only on 13th march. till then dont.

Missing
Pro Critic
181
4762
139
Expand
drupal wrote:

Ok bro I will try that also
You mean for 24 hours don’t even touch the card?

You can touch the card all right. Don’t use it.

Missing
Tech Guru
193
2087
107
Expand
Roushh wrote:

Different experience. My father once blocked his card and we called the customer care and the cc guy verified his details and sent us to IVR again to fill card details and the card was unblocked.

I also un-blocked many time through ivr and imobile , but this blockage is from 3D secure
Card is not showing as blocked on iMobile and IVR also after entering card details response comes as " your card is already un-blocked and ready for all types of transactions"

Missing
Tech Guru
193
2087
107
Expand
rajrocks wrote:

touch ur card only on 13th march. till then dont.

What is exact cooling period 24 hours or 2 days?

Missing
Pro Blogger
1,657
3913
68

Never faced this with vbv bro, so no idea about the same. Try logging into vbv portal with your card number, look for any reset/ unblock options.

Asking ICICI CC about this issue is like asking aliens about this world activities as it’s an add-on security services from Visa.

PS: Do try after 48 hrs of locking as @rajrocks bro mentioned above.

Missing
Tech Guru
193
2087
107
Expand
A2Zdeals wrote:

mark screenshot to [email protected]
wait for today eod and then attempt again

Should I wait mail reply before attempting the transaction again?

Missing
Deal Cadet
121
800
17
Expand
drupal wrote:

Should I wait mail reply before attempting the transaction again?

Yes u should wait

Missing
Critic
373
3540
47

seems only the VBV feature has been blocked. not faced this issue, as I use a PIN I can not forget.
do not make any transaction for 48 hrs. then call CC can specifically indicate that only the VBV feature is blocked and you want to unblock it.

Missing
Tech Guru
193
2087
107
panchabhut wrote:

seems only the VBV feature has been blocked. not faced this issue, as I use a PIN I can not forget.
do not make any transaction for 48 hrs. then call CC can specifically indicate that only the VBV feature is blocked and you want to unblock it.

I never got option to set a pin I received otp only

Missing
Deal Subedar
5
2221
31
Expand
drupal wrote:

I also un-blocked many time through ivr and imobile , but this blockage is from 3D secure
Card is not showing as blocked on iMobile and IVR also after entering card details response comes as " your card is already un-blocked and ready for all types of transactions"

So, you’re a serial offender of getting your card blocked? If nothing works then call ICICI cc and ask them to issue you new debit card and permanently block the current one.

Missing
Tech Guru
193
2087
107
Expand
sardasa wrote:

So, you’re a serial offender of getting your card blocked? If nothing works then call ICICI cc and ask them to issue you new debit card and permanently block the current one.

Not like that
I am old user of icici
and it happened rarely
I am not an offender
Try to understand my issue first

Missing
Deal Subedar
5
2221
31
Expand
drupal wrote:

Not like that
I am old user of icici
and it happened rarely
I am not an offender
Try to understand my issue first

I am also using ICICI since Feb 2010 and never got it blocked.

Missing
Pro Entertainer
938
35525
466
Expand
drupal wrote:

Not like that
I am old user of icici
and it happened rarely
I am not an offender
Try to understand my issue first

This is peculiar case & I have faced the same long ago.
Better raise & wait for some time. Hurrying up won’t help.
Usually ICICI CC replies in 2 working days.
If you don’t get reply let me know I will share escalation email id.

Missing