Icici fastag Full Kyc procedure?

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Am using icici fastag since 2018 with no single issue at all til now.
But recently some fastag recharges were getting failed. So when i verified myself it’s showing status as mini kyc and wallet limit as 10k
So whenvr my fastag balance is 9k above and i try to ec for 1000 then the rc used to get failed.
As the wallet limit is 10k only.
Called the customer care for the same and they asked me to do full kyc at icici sales office
Is full kyc possible at icici bank?
Anyone done full kyc for icici fastag pls reply
Thank you

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