IDBI failed payment refunded and idbi put it on lien

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Benevolent
drupal

I was doing an online payment through idbi debit card payment failed but amount debited, after 5-7 days amount refunded but entire refunded amount is in lien such a pathetic bank system, 

Raised online complaint they said lien will be removed within 2 working days, 

Now branch is saying visit branch give in written that if merchant takes back this money within 120 days you need to deposit the same in your account, i don't understand how drunk and ignorant idbi employees are

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Benevolent Benevolent
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Anyone faced this lien on  refund problem in past ?

Benevolent Benevolent
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drupal wrote:

Anyone faced this lien on  refund problem in past ?

Complain to their escalation. Sab ke sab misuser ban rahe ajkal
Benevolent Benevolent
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kukdookoo wrote:
Complain to their escalation. Sab ke sab misuser ban rahe ajkal

Idbi is most pathetic bank an refund lene ke liye branch kon jata hai

Benevolent Benevolent
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drupal wrote:

Idbi is most pathetic bank an refund lene ke liye branch kon jata hai

Misuser bank
Cool Cool
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drupal wrote:

Anyone faced this lien on  refund problem in past ?

Mine different issue

My amount stuck from 2year

I visited home branch once

Today aswell visited different branch  after working hours so ask to come tomorrow.

Benevolent Benevolent
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dlhntr wrote:

Mine different issue

My amount stuck from 2year

I visited home branch once

Today aswell visited different branch  after working hours so ask to come tomorrow.

What is the issue?

Cool Cool
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drupal wrote:

What is the issue?

Refund amount received and after some time it's marked for restrictions due to merchant claimed for reversal

I have provided all the documents
Cyber department also contacted.
Benevolent Benevolent
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dlhntr wrote:
Refund amount received and after some time it's marked for restrictions due to merchant claimed for reversal

I have provided all the documents
Cyber department also contacted.

Who was the merchant?

Benevolent Benevolent
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dlhntr wrote:
Refund amount received and after some time it's marked for restrictions due to merchant claimed for reversal

I have provided all the documents
Cyber department also contacted.

You mean merchant complained against you in cyber crime?

Cool Cool
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drupal wrote:

You mean merchant complained against you in cyber crime?

Not sure
Cool Cool
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drupal wrote:

You mean merchant complained against you in cyber crime?

Bank not reveal the information
Benevolent Benevolent
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dlhntr wrote:
Bank not reveal the information

Then how you are saying cyber crime complained?

Deal Subedar Deal Subedar
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Axis is not the worst bank afterall

Deal Cadet Deal Cadet
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I have faced this issue and am pretty happy with the final results. they generally hold this amount for 25 to 30 days and will release money later. wait for them to release the money. once they release start complaining to them in their escalation matrix asking for 100 rs per day compensation. and after every rejection mail, moved to the top nodal officer. then put a complaint to RBI and see the magic. they will call you and give you compensation. I got 2600 rs from rbl after they put my money on hold for 30 days.

Benevolent Benevolent
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rockylucifer wrote:

I have faced this issue and am pretty happy with the final results. they generally hold this amount for 25 to 30 days and will release money later. wait for them to release the money. once they release start complaining to them in their escalation matrix asking for 100 rs per day compensation. and after every rejection mail, moved to the top nodal officer. then put a complaint to RBI and see the magic. they will call you and give you compensation. I got 2600 rs from rbl after they put my money on hold for 30 days.

Thanks for confirming, I was also thinking to do so it's time to earn some bucks from buggy system of IDBI smile for every failed refund transaction they are doing this

Benevolent Benevolent
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rockylucifer wrote:

I have faced this issue and am pretty happy with the final results. they generally hold this amount for 25 to 30 days and will release money later. wait for them to release the money. once they release start complaining to them in their escalation matrix asking for 100 rs per day compensation. and after every rejection mail, moved to the top nodal officer. then put a complaint to RBI and see the magic. they will call you and give you compensation. I got 2600 rs from rbl after they put my money on hold for 30 days.

sweet lesson to RBL😄
Benevolent Benevolent
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anantnitish wrote:

Axis the not the worst bank afterall

Axis is still worst no one can beat Axis, 

Axis has expertise in chori 

Deal Major Deal Major
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drupal wrote:

Thanks for confirming, I was also thinking to do so it's time to earn some bucks from buggy system of IDBI smile for every failed refund transaction they are doing this

and for online transfer sometime IDBI net banking ask for security question to proceed with payment
Deal Cadet Deal Cadet
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Similar thing happened to me in case of Union Bank. Debit card payment failed, amount was refunded after 25 days only after visiting branch and filling up a claims form with details of transaction. Their customer care channels via website and phone were completely dead for many weeks. After this experience, I hotlisted Union Bank debit card since the RuPay Amazon offer has ended anyway, and have only kept their 0 balance account.

Benevolent Benevolent
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some1anywhere wrote:

Similar thing happened to me in case of Union Bank. Debit card payment failed, amount was refunded after 25 days only after visiting branch and filling up a claims form with details of transaction. Their customer care channels via website and phone were completely dead for many weeks. After this experience, I hotlisted Union Bank debit card since the RuPay Amazon offer has ended anyway, and have only kept their 0 balance account.

Amount was on hold? Or refund came late ? Seems you eligible for 2000+ Rupees penalty from bank

@rockylucifer 

Deal Cadet Deal Cadet
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drupal wrote:

Amount was on hold? Or refund came late ? Seems you eligible for 2000+ Rupees penalty from bank

@rockylucifer 

Refund came 25 days late, amount was not reversed until then. ₹800. Only after filing claim via a stupid form, 25 days from date of failure where amount was debited but not credited back, it got credited.
Benevolent Benevolent
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some1anywhere wrote:
Refund came 25 days late, amount was not reversed until then. ₹800. Only after filing claim via a stupid form, 25 days from date of failure where amount was debited but not credited back, it got credited.

Then you should be happy as you are eligible for Rs.100 per day penalty for failed refund 

Minus 5 day for 20 days Rs 2000 will be credited to you

Deal Cadet Deal Cadet
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drupal wrote:

Then you should be happy as you are eligible for Rs.100 per day penalty for failed refund 

Minus 5 day for 20 days Rs 2000 will be credited to you

I know I am eligible for compensation but this happened in December 2022. The case is closed now. Pretty sure I am not eligible now after 4-5 months.
Benevolent Benevolent
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some1anywhere wrote:
I know I am eligible for compensation but this happened in December 2022. The case is closed now. Pretty sure I am not eligible now after 4-5 months.

You are eligible till December 2023, First complain to union bank and then after one month approach RBI

Deal Cadet Deal Cadet
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drupal wrote:

Amount was on hold? Or refund came late ? Seems you eligible for 2000+ Rupees penalty from bank

@rockylucifer 

amount returned after 6 days and kept on hold for 25 days. got total reimbursment of rs 2600
Benevolent Benevolent
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rockylucifer wrote:
amount returned after 6 days and kept on hold for 25 days. got total reimbursment of rs 2600

My refunded amount is still on hold 27 days passed what to do now?

replyuser
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