I had an amazing experience with IDFC Road Assistance program, putting it here so that more people can take benefit of this in case they are not aware.
https://www.idfcfirstbank.com/personal-banking/... (applicable for FIRST Private, FIRST Wealth and FIRST Select cardholders)
My car's battery was down and needed a jumpstart. I called their Road assistance number, the call connected immediately without any waiting or IVR. I was asked last 4 digits of my card number & mobile number and name for verification. Request was raised and I was given ETA of 45-60 mins. I got a call from them (CC) that a technician has been assigned and I should expect a call back soon. In 5 mins, I got a call from the technician and he reached in around 15 mins. Again got a call from CC to ensure that technician has coordinated with me. Technician came, fixed the issue. No paperwork or any more verification. Lastly, another call from CC in few mins to ensure my issue has been fixed and confirm the time at which technician reached my place. Overall, it took around 30-40 mins from calling the CC to my issue getting fixed.
Hope they continue to provide such good service.
PS: 4 complementary services per financial year. (as per cc).
Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants
good question. Though the TnCs mention that vehicle should be registered in card holder’s name but I was not asked for this. The car for which i availed this service is registered in a family member’s name.