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Inactive Jio users - Beware.

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MrKool_JJ

Hello Folks,

I recently received the below email from Jio.

Subject : Number retention charges for Jio Number : Do you want my no ?:P

Dear Customer,

Number retention charges of Rs. 14.63 has been deducted from Top-up balance on Jio Number (lol i can’t share my no publicly) as there was no usage observed for last 90 days.

Kindly recharge your Jio Number with a valid plan to avoid these charges in future.

I haven’t being using this sim from the past 1.5 years if i am not wrong but when i turned on my Jio sim i was able to receive incoming calls on my Jio no.

I can’t even check my remaining balance in my Jio app too now. Do you guys know how to do that in the updated app version?

What shall i do now? I hope they do not discontinue my sim hushed

Awaiting your valuable suggestions.

Tagging my folks here. I am sorry if anyone of you guys find this post irrelevant to you.
@malikcool
@bikidas2060 @Ash-D @Luciferofhell @Nationalist @homedimer @Charan1122 @R0417 @esakkiraja @motabhaii @androgame @saucap @pingpong @silentOBSERVER @Shahskm @adrishya @Suman_Kolkata @Siddhartha07 @onlineuser7 @OnlineBewda @BubbleBoyChickenLittle @billubakra
@motabhaii

TIA.

#AA_JJ sunglasses

83 Comments  |  
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Cool Cool
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Bro , if u want this number smpl recharge or keep main balance 20+ . 20 + deduct every 15+days . Better recharge 129/75

Flame Flame
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Vu+. I also received the email. But amount wasnot mentioned in my case. Just “Number retention charges of Rs. has been deducted”. Probably due to low main balance.

And I think you can check main balance in the 2nd tab in MyJio App. Next to the home tab. Not sure what exactly it is titled.

Deal Captain Deal Captain
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onlineuser7 wrote:

Bro , if u want this number smpl recharge or keep main balance 20+ . 20 + deduct every 15+days . Better recharge 129/75

If they keep deducting 20rs after every 15 days then what’s the use?
This is the first time Jio has deducted something from my main balance.
Anyways, thank you Devarakonda wink

Deal Captain Deal Captain
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Helium wrote:

Vu+. I also received the email. But amount wasnot mentioned in my case. Just “Number retention charges of Rs. has been deducted”. Probably due to low main balance.

And I think you can check main balance in the 2nd tab in MyJio App. Next to the home tab. Not sure what exactly it is titled.

I was able to view my current plan expiry, data left and the main balance on the home screen itself and now the balance tab has just vanished pensive

Flame Flame
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MrKool_JJ wrote:

I was able to view my current plan expiry, data left and the main balance on the home screen itself and now the balance tab has just vanished pensive

Bro check in the mobile tab.

Deal Captain Deal Captain
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saucap wrote:

Lifetime Free tha naa yeh toh 😅

Meine motabhai kobi tag kiya hai vo batayenge ab pensive

Deal Cadet Deal Cadet
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MrKool_JJ wrote:

I was able to view my current plan expiry, data left and the main balance on the home screen itself and now the balance tab has just vanished pensive

This is how I checked, I remembered i had good main balance in it.. So I went to recharge section, selected the lowest plan i could see there, on next page it showed my balance, when it asks me for recharging from main balance

@MrKool_JJ

Analyst Analyst
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On how to check the balance in app
Open Jio app → Click on plan shown below the mobile number → It will open My plans → Go back once → Scroll to the left on the data balance. You can see the talktime
Alternatively you can login on the website and check there.

Critic Critic
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saucap wrote:

Lifetime Free tha naa yeh toh 😅

Lifetime free to keep(in your mobile or pocket or some desk drawer). stuck_out_tongue

Deal Lieutenant Deal Lieutenant
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Petrol bharwao Tanki full, Pay via Mobikwik, get 10-20 cashback.

Recover your 14-15rs deduction from that cashback stuck_out_tongue_closed_eyes.

Can’t give any suggestion greater than this. pray stuck_out_tongue_winking_eye. ..

Critic Critic
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Have been using postpaid since a long time..so don’t have idea about it sweat

Deal Baba Deal Baba
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if incoming calls are coming it shud work..just recharge your jio sim smile

Deal Cadet Deal Cadet
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Recharge only from retailer.

I recharged my inactive number having incoming call via myjio and payment deducted from my account and got success message,but no recharge or refund one month passed.

Deal Subedar Deal Subedar
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Try sending SMS:

BAL to 199

It will fetch your existing balance plus plan details

Community Angel Community Angel
Moderator
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I have monthly plans lined up… So no such emails bro… You can dial 1299 as stated by someone above to know your balance.. smile

Deal Cadet Deal Cadet
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Found this on jio website:

Information related to deactivation due to non usage:

Prepaid:
In case of non-usage (no voice/video calls, outgoing SMS, data usage or usage of Value Added Services) for a continuous period of 90 days or more, the mobile number will be deactivated at the discretion of Reliance Jio Infocomm Limited, subjected to following;

In case the available balance in your main account is more than Rs. 20 at the expiry of 90 days of non-usage period, Automatic Number Retention Scheme will be put into effect – Rs. 20 will be deducted from your account and the non-usage period will be extended by 30 days. This process will continue till the balance in your account is less than Rs. 20, post which your number will be deactivated.
The Jio mobile number can be reactivated by making payment of Rs. 20 within 15 days of deactivation due to non-usage. Number will be disconnected on non-payment of said fee within this period.

Talk-Of-The-Town Talk-Of-The-Town
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Balance Check

Open jio app. Scroll down ……then under “Transactions” select “Usage Details”

Now click on gear or settings icon on Top Right Corner. You will see monetary balance there sunglasses


Deal Lieutenant Deal Lieutenant
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NOT recharged from 18 months still no issue, receiving the calls and SMS/OTP. wink
Even I don’t know if it has any balance or not!!! hushed
Before 18 months it has around Rs. 30 balance.
Thanks to Mukesh smile

Deal Lieutenant Deal Lieutenant
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161508-v2.0 wrote:

If you don’t have an active plan it won’t show sir..

Login on jio.com/dashboard there it will show

CC- @testv

Thanks, just checked and there’s rs.32 balance smile

Deal Subedar Deal Subedar
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bohemian wrote:

Balance Check

Open jio app. Scroll down ……then under “Transactions” select “Usage Details”

Now click on gear or settings icon on Top Right Corner. You will see monetary balance there sunglasses


Really smart  plus1

Missing