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Indigo airline cheating on the name of compulsory web check-in by charging extra money

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drjpatwa

I have booked 3 tickets in Indigo airlines under single PNR. Now as per Govt. guideline for Covid-19, web check-in is compulsory. I was trying to web check-in for the same immediately after booking. They are showing only 4 free seats, that too all middle seat of different rows. To my surprise, All other seats are paid flushed

I just want 3 seats together in any row which is free. What’s the solution? As of now I haven’t booked it yet because of these charges. 48hrs. before flight departure, web chek-in will open & I have to book it anyhow.

Can anyone tell me, what’s the solution for it?

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Deal Subedar Deal Subedar
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This is happening since last year with multiple airlines I believe. Not sure but if checkin via airport kiosks, it will be free but getting all 3 seats together may not be possible.

Deal Cadet Deal Cadet
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Pay the money and get the seat, otherwise you all will be seated in diff rows.

Deal Captain Deal Captain
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Nothing new. You get middle seats only free.

Blogger Blogger
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Ohh, that’s clear looting by them !!! flushed
Out of 3 seats, 1 seat is for my 2 yrs. old kid, how can she seat alone?

They were showing me 2 option – 1) Give seat randomly which is free & 2) Choose ur own seat. In 2nd option only 4 seats they were showing as free !!! If I choose option 1, they might or definitely give seats in different rows…

Deal Subedar Deal Subedar
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Don’t worry …. seems this is with web check-in only…. I came via indigo last month and have paid 198 Rs for middle row. Unfortunately the transaction got stuck and the seat was not confirmed. In the airport they gave the middle seat without charge.

Deal's Advocate Deal's Advocate
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Yes in web check in , most of the airlines will charge if u select seat manually… Leave seat selection , system will assign manually after chart preperation.


In many airlines travel before one day seat selection is free .. I will select free window seat 1 day before Travel .


Doing This Free Seat Technique Many Times…

Royal Challengers Bangalore Royal Challengers Bangalore
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There should be an option to assign seats automatically during web check-in on Indigo, the system will appoint seats wherever available including window seats 12-6 hours prior departure. This is because the airline wants to keep the window open for passengers willing to pay for their preferred seats as much as possible. Later on they will allocate all vacant seats to the people who selected this option.

Blogger Blogger
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Thunder766 wrote:

There should be an option to assign seats automatically during web check-in on Indigo, the system will appoint seats wherever available including window seats 12-6 hours prior departure. This is because the airline wants to keep the window open for passengers willing to pay for their preferred seats as much as possible. Later on they will allocate all vacant seats to the people who selected this option.

@Thunder766
Yes that option is there, but I am afraid that If I select that option, they will assign all seats in different rows.

Royal Challengers Bangalore Royal Challengers Bangalore
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drjpatwa wrote:

@Thunder766
Yes that option is there, but I am afraid that If I select that option, they will assign all seats in different rows.

Yes, that’s definitely a possibility, but if you want seats in the same row, you can get that by paying only. I don’t think Indigo allows us to pick seats for free a day before departure, I have used this trick on a Air India flight in the past though.

Blogger Blogger
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Can anyone tell me what to do for Baggage Tag.

Indigo has written in mail like this “• Carry a printed or soft copy of boarding pass and baggage tag, you can print them at the airport kiosk as well. Please note only certain airports are equipped with kiosks which print baggage tags, hence it is advised that you mention your name and PNR on a thick paper and tag it to your baggage before reaching the airport.”

In 1 other mail, they have written to take print out of bar code of web chek-in & apply on baggage.

I m not getting exactly what to do !!

Royal Challengers Bangalore Royal Challengers Bangalore
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drjpatwa wrote:

Can anyone tell me what to do for Baggage Tag.

Indigo has written in mail like this “• Carry a printed or soft copy of boarding pass and baggage tag, you can print them at the airport kiosk as well. Please note only certain airports are equipped with kiosks which print baggage tags, hence it is advised that you mention your name and PNR on a thick paper and tag it to your baggage before reaching the airport.”

In 1 other mail, they have written to take print out of bar code of web chek-in & apply on baggage.

I m not getting exactly what to do !!

Just carry the hard copy of boarding pass, it’s a single document, the rest they’ll handle it.

Budding Star Budding Star
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This is common practice from Indigo since last few years rage
Work around is go early to airport and do check in from their kiosk for free (not sure if that still is possible in current times)

Shopping Friend Shopping Friend
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BAT_MAN wrote:

This is common practice from Indigo since last few years rage
Work around is go early to airport and do check in from their kiosk for free (not sure if that still is possible in current times)

can we get any seat in kiosk for free?

Budding Star Budding Star
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Go for the free seats which is given by them. Reach out to airport in time & when you are at the baggage drop counter, ask them to make the seats together. Usually, they will do if seats are available. Faced a similar situation with Air India few days back. In my case, there weren’t any seats available which were together. I had done web checkin some 10-12 hrs before flight departure.

Deal Lieutenant Deal Lieutenant
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drjpatwa wrote:

Can anyone tell me what to do for Baggage Tag.

Indigo has written in mail like this “• Carry a printed or soft copy of boarding pass and baggage tag, you can print them at the airport kiosk as well. Please note only certain airports are equipped with kiosks which print baggage tags, hence it is advised that you mention your name and PNR on a thick paper and tag it to your baggage before reaching the airport.”

In 1 other mail, they have written to take print out of bar code of web chek-in & apply on baggage.

I m not getting exactly what to do !!

dont do any web checking
Go to airport and tell them that there was some error and cc asked to check at airport.
Had done same recently

Blogger Blogger
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Thanks Dimers for reply.

Looks like everyone is facing this problem & irony is that DGCA is keeping mum on it.

All have given different suggestions. Now again confused what to do. But looks like, If I skip seat selection, I will get all 3 seats together by default that’s what I am assuming from reply…

Mobile Guru Mobile Guru
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I generally reach at the airport and request the staff at their airline counter if they could please get me one window seat and give them a sweet smile wink
This generally works even if they have 1 seat left out in the whole aircraft (and it serves my purpose):D
#AA_JJ wink

Chennai Super Kings Chennai Super Kings
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MrKool_JJ wrote:

I generally reach at the airport and request their ground staff if they could please get me one window seat and give them a sweet smile which serves my purpose wink
This generally works even if they have 1 seat left out for you biggrin
#AA_JJ wink

Matlab har jagah khel jaate ho stuck_out_tongue_closed_eyes stuck_out_tongue_closed_eyes

TS: WTH, Please create a playlist for this, HOW TO IMPRESS THE GIRL AT THE COUNTER DURING CHECKIN. stuck_out_tongue stuck_out_tongue TO GET A WINDOW SEAT.

Pro Deal Legend Pro Deal Legend
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drjpatwa wrote:

Thanks Dimers for reply.

Looks like everyone is facing this problem & irony is that DGCA is keeping mum on it.

All have given different suggestions. Now again confused what to do. But looks like, If I skip seat selection, I will get all 3 seats together by default that’s what I am assuming from reply…

DGCA may believe that such additional charges for the airline will lower the basic fare.

If seats are not selected the seats can be in different rows as the airline system will
allocate seats so as to keep the middle seat vacant based on DGCA Guidelines.

With Indigo the front few rows (1-5) are charged higher and mostly it will be free
and can get allocated by the counter staff.

Budding Star Budding Star
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adrishya wrote:

can we get any seat in kiosk for free?

it was possible before Corona
not sure now

Deal Cadet Deal Cadet
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Pehle chal rha tha …. Now they are stubborn… Either do web chekin.. or pay 100 for doing counter checkin… Or check if kiosk chekin is available for u.. i travelled last week from bangalore… 100 dia for getting counter chekin.. window seat mili uske sath

Deal Cadet Deal Cadet
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Not an expert but i think you can do web checking without selecting seats and later get free seats at the airport based on availability.

Deal Cadet Deal Cadet
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Bhalal_Dev wrote:

Pehle chal rha tha …. Now they are stubborn… Either do web chekin.. or pay 100 for doing counter checkin… Or check if kiosk chekin is available for u.. i travelled last week from bangalore… 100 dia for getting counter chekin.. window seat mili uske sath

Paying 100 can be mess at busy airport. Have seen b8g queue at Indigo counter recently at Hyderabad though for other airlines queue wasn’t big as Indigo

Deal Cadet Deal Cadet
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adrishya wrote:

can we get any seat in kiosk for free?

Free ticket:- Yes
Any free ticket :- depends

For example during my trip to Bagdogra from Hyderabad I wasnt able to select seats of my choice but at the time of return I was able to select seats for free. Both the time it was free but seat choice wasn’t available once.

P.s both the times it was Indigo and this happened 1.5 yr back

Deal Cadet Deal Cadet
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GuruGhantaal wrote:

Paying 100 can be mess at busy airport. Have seen b8g queue at Indigo counter recently at Hyderabad though for other airlines queue wasn’t big as Indigo

Yo to hai bhai… But being a lounge addict.. mei 2-3 ghante ka margin le k chalta hu satth mei 🤪🤪

Blogger Blogger
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Now web check-in is open. I have only 2 options 1) Pay for all 3 seats to get seat together

2) Auto select seats without any charges.

These auto select seats, if i choose right now, they will assign me seat right now (In that case, i m guessing that they will intensionally give all middle seat of different rows) or at last (In last 6 hrs. before flight departure when everyone have done their seat selection)?

Or should I wait & do web check-in at last moment with auto seat selection?

Meanwhile I have done complaint on twitter with tagging DGCA, Indigo (Although I know nothing is going to happen) !!!

Blogger Blogger
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Indigo’s reply on twitter for my complaint "Hi, please know our free seats are limited and get occupied very quickly. You can choose “auto-assign” for free of cost seat. However, for the preferred seats, the necessary charges will be applicable. Hope you understand! ~ Keshav"

Then I replied to them like this: "Why can’t I see, even a single free seat? When u r saying for “Auto-assign” it is free, then be transparent & put those free seats in public domain openly, rather than keeping surprised of Auto-assign so that customers pay unnecessary expense in panic !! @ DGCAIndia @ HardeepSPuri"

Critic Critic
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Check in at Airport now costs extra. For Indigo, Flexi fare is better option as you get free seat, free meal and option to change flights upto 48 hours earlier.

Blogger Blogger
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drjpatwa wrote:

Indigo’s reply on twitter for my complaint "Hi, please know our free seats are limited and get occupied very quickly. You can choose “auto-assign” for free of cost seat. However, for the preferred seats, the necessary charges will be applicable. Hope you understand! ~ Keshav"

Then I replied to them like this: "Why can’t I see, even a single free seat? When u r saying for “Auto-assign” it is free, then be transparent & put those free seats in public domain openly, rather than keeping surprised of Auto-assign so that customers pay unnecessary expense in panic !! @ DGCAIndia @ HardeepSPuri"

So finally my complaint did work. Indigo assign me all 3 seats together as 1 time gesture for free of cost blush 

I always try to fight for the wrong things with 0% hope. Many times we take it granted & don’t complain that’s the issue.

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