Hot Deal IRCTC I-Mudra blocked account

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Deal Cadet
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I was trying to loading my wallet using Lazypay UPI and amount debited from Lazypay but transaction show pending, So I waited 15 minutes and after I was trying to login but its show "unable to login you, contact customer support for resolution.
I think they blocked my Wallet but amount 10000 stuck.
Kindly guide me what I should do?

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Seems KYC issue, because for minimum KYC verified users, monthly wallet limit is ₹ 10,000

Contact CC [email protected]

What is the Customer Grievance Redressal Framework?

The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at IRCTC – iMudra and IndusInd Bank.

Customer Service Support:-

Level 1
iMudra Contact Center
(a) Call Us
We have a Contact Center set up where a customer can call 0755-6610661, 0755-4090600 (Language: Hindi and English) to block their account/ dispute or report any suspicious activity/transaction, the support is available 24*7 and 365 days in a year.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days (Resolution time does not include time taken by the customer to provide required information/ documentation).

Level 2
iMudra Grievance Redressal
We aim to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Email: [email protected]
Turn-around-Time: 5 Business days from the Date of Receipt. (If any case/transaction is related to fraud/chargeback, then we may take more days to resolve the issue).

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B3A5T wrote:

What did you do?

I am full kyc user.
I did Lazypay>I-Mudra
I -Mudra > mobikwik.
I did total 8 transaction.
4 transaction yesterday.
3transaction on23/03/2021
And today I did only 1 transaction but when I trying to loading I-Mudra wallet Transaction pending and after 15 minutes I am trying to login its show account does not exist.
Please help me.

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Sigma999 wrote:

Seems KYC issue, because for minimum KYC verified users, monthly wallet limit is ₹ 10,000

Contact CC [email protected]

What is the Customer Grievance Redressal Framework?

The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at IRCTC – iMudra and IndusInd Bank.

Customer Service Support:-

Level 1
iMudra Contact Center
(a) Call Us
We have a Contact Center set up where a customer can call 0755-6610661, 0755-4090600 (Language: Hindi and English) to block their account/ dispute or report any suspicious activity/transaction, the support is available 24*7 and 365 days in a year.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days (Resolution time does not include time taken by the customer to provide required information/ documentation).

Level 2
iMudra Grievance Redressal
We aim to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Email: [email protected]
Turn-around-Time: 5 Business days from the Date of Receipt. (If any case/transaction is related to fraud/chargeback, then we may take more days to resolve the issue).

Signed up two days ago and I did full kyc same day.
So it’s not kyc issue.
Its transaction issue.
Government application always worst.
Other application show error but goverment application Direct blocked account.
I dropped mail and they want masked Aadhar card, account statement and Transaction details screenshot.
Why?

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spanjaykumar wrote:

I am full kyc user.
I did Lazypay>I-Mudra
I -Mudra > mobikwik.
I did total 8 transaction.
4 transaction yesterday.
3transaction on23/03/2021
And today I did only 1 transaction but when I trying to loading I-Mudra wallet Transaction pending and after 15 minutes I am trying to login its show account does not exist.
Please help me.

dnt worry you will get refund within 3 to 4 months. smile

already happened with many dimers. Nothing new and yes your I-mudra wallet now blocked. smile

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spanjaykumar wrote:

Signed up two days ago and I did full kyc same day.
So it’s not kyc issue.
Its transaction issue.
Government application always worst.
Other application show error but goverment application Direct blocked account.
I dropped mail and they want masked Aadhar card, account statement and Transaction details screenshot.
Why?

To verify the transaction. It’s a security feature to prevent suspicious / fraud transactions..

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abhishek012 wrote:

dnt worry you will get refund within 3 to 4 months. smile

already happened with many dimers. Nothing new and yes your I-mudra wallet now blocked. smile

I have registered complaint at national consumer forum.
Bro! My financial condition very bad.
Please take IT serious.

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Sigma999 wrote:

To verify the transaction. It’s a security feature to prevent suspicious / fraud transactions..

May I received refund?
They unblocked my wallet?
I don’t need wallet.
I need refund.

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spanjaykumar wrote:

May I received refund?
They unblocked my wallet?
I don’t need wallet.
I need refund.

Submit all documents, they will unblock your wallet. No need to worry bro… plus1

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spanjaykumar wrote:

I have registered complaint at national consumer forum.
Bro! My financial condition very bad.
Please take IT serious.

ok confused

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invisible007249 wrote:

did you give them the details they have requested?

Ya bro!
I did give them all details masked aadhar, Lazypay UPI homepage screenshot, transaction screenshot.
I am unemployment person and Rs 10000 equal to Rs 1 lakh for me and I take Rs 10000 from ky friends’s credit card.

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Sigma999 wrote:

Submit all documents, they will unblock your wallet. No need to worry bro… plus1

Thanks bro!
I hope, I will get my refund in 7 to 14 working days.

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invisible007249 wrote:

When did you share? just to know the time log?

Wallet blocked today 9:30PM
I sent mail and received response 10:30PM
And I shared documents with them 10:36PM
I received email from their end after documents share
“We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly”

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spanjaykumar wrote:

Wallet blocked today 9:30PM
I sent mail and received response 10:30PM
And I shared documents with them 10:36PM
I received email from their end after documents share
“We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly”

This will take 2-3 months and I have experienced the same. I got the amount after 3 months of struggle! Lastly I deleted the app after I got the refund.

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What is the Customer Grievance Redressal Framework?
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at IRCTC – iMudra and IndusInd Bank.
Customer Service Support:-
Level 1
iMudra Contact Center
(a) Call Us
We have a Contact Center set up where a customer can call 0755-6610661, 0755-4090600 (Language: Hindi and English) to block their account/ dispute or report any suspicious activity/transaction, the support is available 24*7 and 365 days in a year.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days (Resolution time does not include time taken by the customer to provide required information/ documentation).

Level 2
iMudra Grievance Redressal
We aim to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Email: [email protected]

Turn-around-Time: 5 Business days from the Date of Receipt. (If any case/transaction is related to fraud/chargeback, then we may take more days to resolve the issue).

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deals44u wrote:

This will take 2-3 months and I have experienced the same. I got the amount after 3 months of struggle! Lastly I deleted the app after I got the refund.

I have already registered a complaint at national consumer forum.
Can I register complaint at RBI?

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spanjaykumar wrote:

I have already registered a complaint at national consumer forum.
Can I register complaint at RBI?

Now think of alternate assuming it takes 2-3 months time to get back that stuck 10K
Be cool and think.
All these apps etc are more dangerous when we try to use them for our benefit only
Better order mobiles etc for small commission to friends etc or pay their bills and earn some commission in case u desperately need some pocket money. Do not rotate, its always risky.

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Don’t worry. You will get money in max 4 days in lazypay wallet. I also had same issue but they didn’t blocked my imudra wallet.

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JaiKrish1031 wrote:

Don’t worry. You will get money in max 4 days in lazypay wallet. I also had same issue but they didn’t blocked my imudra wallet.

Bro!
Its show after transaction "Transaction pending if successful your Wallet top up in 15 minutes. Usually if we added more than Rs 10000 its show same but after 15 minutes received wallet top up message from Their end but yesterday I did not receive successful message and after 15-20 minutes I am trying to login but it’s show account does not exist.
I don’t need wallet only need refund.

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caks2006407 wrote:

Now think of alternate assuming it takes 2-3 months time to get back that stuck 10K
Be cool and think.
All these apps etc are more dangerous when we try to use them for our benefit only
Better order mobiles etc for small commission to friends etc or pay their bills and earn some commission in case u desperately need some pocket money. Do not rotate, its always risky.

Bro! currently I am working at E-mitra & CSC Platform, So I do lots of Transactions but never facing any issue with any other application.
I did only 8 transaction in 3 days.
I earned only 5000-6000 thousand from E-mitra & CSC, Some time I can’t pay shop rent. So I did it.
Otherwise I also don’t want to do it.

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spanjaykumar wrote:

Bro!
Its show after transaction "Transaction pending if successful your Wallet top up in 15 minutes. Usually if we added more than Rs 10000 its show same but after 15 minutes received wallet top up message from Their end but yesterday I did not receive successful message and after 15-20 minutes I am trying to login but it’s show account does not exist.
I don’t need wallet only need refund.

In my case also I loaded 10k via lazypay upi. Transaction showed successful at lazypay but in imudra it doesn’t show any history. Then after 4 days I got refund. Imudra might have rejected the transaction and refund is automatically given by lazypay.

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JaiKrish1031 wrote:

In my case also I loaded 10k via lazypay upi. Transaction showed successful at lazypay but in imudra it doesn’t show any history. Then after 4 days I got refund. Imudra might have rejected the transaction and refund is automatically given by lazypay.

But my matter different bro!
I have registered complaint multiple platforms.
Like National Consumer Form, RBI, Twitter, Facebook, e-mail, chat, Railmadad.
Because I can’t take risk 😌.

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Thanks 😊 all of you!
Account unblocked now but amount not added in wallet.
May I received refund or amount added in Wallet?

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spanjaykumar wrote:

Thanks 😊 all of you!
Account unblocked now but amount not added in wallet.
May I received refund or amount added in Wallet?

Very good
I think, the amount will be refunded…

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Generally how much time will take to get refund in lazypay? My transection fail befor 6 day but still not receive refund.

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ripalbaria1981604 wrote:

Generally how much time will take to get refund in lazypay? My transection fail befor 6 day but still not receive refund.

7-14 Working Days

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spanjaykumar wrote:

But my matter different bro!
I have registered complaint multiple platforms.
Like National Consumer Form, RBI, Twitter, Facebook, e-mail, chat, Railmadad.
Because I can’t take risk 😌.

Don’t get tensed. It will do more harm than good. You will get your money. In the mean while, explain your friend about the happenings and ask him to wait. If he couldn’t, try to repay him somehow.

Missing