IRCTC I-Mudra blocked account
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I was trying to loading my wallet using Lazypay UPI and amount debited from Lazypay but transaction show pending, So I waited 15 minutes and after I was trying to login but its show "unable to login you, contact customer support for resolution.
I think they blocked my Wallet but amount 10000 stuck.
Kindly guide me what I should do?
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Signed up two days ago and I did full kyc same day.
So it’s not kyc issue.
Its transaction issue.
Government application always worst.
Other application show error but goverment application Direct blocked account.
I dropped mail and they want masked Aadhar card, account statement and Transaction details screenshot.
Why?
I am full kyc user.
I did Lazypay>I-Mudra
I -Mudra > mobikwik.
I did total 8 transaction.
4 transaction yesterday.
3transaction on23/03/2021
And today I did only 1 transaction but when I trying to loading I-Mudra wallet Transaction pending and after 15 minutes I am trying to login its show account does not exist.
Please help me.
did you give them the details they have requested?
Ya bro!
I did give them all details masked aadhar, Lazypay UPI homepage screenshot, transaction screenshot.
I am unemployment person and Rs 10000 equal to Rs 1 lakh for me and I take Rs 10000 from ky friends’s credit card.
When did you share? just to know the time log?
Wallet blocked today 9:30PM
I sent mail and received response 10:30PM
And I shared documents with them 10:36PM
I received email from their end after documents share
“We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly”
What is the Customer Grievance Redressal Framework?
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at IRCTC – iMudra and IndusInd Bank.
Customer Service Support:-
Level 1
iMudra Contact Center
(a) Call Us
We have a Contact Center set up where a customer can call 0755-6610661, 0755-4090600 (Language: Hindi and English) to block their account/ dispute or report any suspicious activity/transaction, the support is available 24*7 and 365 days in a year.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days (Resolution time does not include time taken by the customer to provide required information/ documentation).
Level 2
iMudra Grievance Redressal
We aim to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Email: [email protected]
Turn-around-Time: 5 Business days from the Date of Receipt. (If any case/transaction is related to fraud/chargeback, then we may take more days to resolve the issue).
Don’t worry. You will get money in max 4 days in lazypay wallet. I also had same issue but they didn’t blocked my imudra wallet.
Bro!
Its show after transaction "Transaction pending if successful your Wallet top up in 15 minutes. Usually if we added more than Rs 10000 its show same but after 15 minutes received wallet top up message from Their end but yesterday I did not receive successful message and after 15-20 minutes I am trying to login but it’s show account does not exist.
I don’t need wallet only need refund.
Thanks 😊 all of you!
Account unblocked now but amount not added in wallet.
May I received refund or amount added in Wallet?
Generally how much time will take to get refund in lazypay? My transection fail befor 6 day but still not receive refund.
👍
After lodged complaint at Twitter, received
Response on twitter “Account unblocked on 25-03-2021 and refund initiated on 26-03-2021” but I haven’t received refund till now in lazy pay.
Also they shared refund initiated Png image and I clear see refund order id, amount, date etc on image.
I shared this details with Lazypay.
May I know receive refund in 7-14 working day or need to wait more than 2-3 months?
Hello sir
Mera b same issue hai….its been more that 14 working days..apka kitne din tak refund wapis aya tha…i have also dropped so many emails and everything..what should i do sir
Hi, I add 10k using lazypay UPI on 3rd april.it reflect in imudra wallet after 15 mins . Again I load 10k using lazypay UPI on same day. But it says duplicate error but money deducted from my lazypay. I send mail to their customer care and they told to wait for 7 working days to get refund. Now 7 working days finished but not received refund. How to get refund reference number from imudra team? Spanjaykumar… Please help me
Hi bro,
Thanks for your reply. I have done everything what you said. They are not replying in twitter. Is there any other way to get RRN number
Bro! Please confirm, When you Tweeted them, Either You have received reply on twitter or not that “DM please”
For your convenience I want to tell you that if you have Your I-Mudra transaction ID you can share it with Lazypay because their refund Order ID & Transaction ID same.
Call Railwaysewa helpline no and register complaint.
@Sigma999 @spanjaykumar How can I register complaint with RBI regarding this I didn’t get refund Imudra Saying Refund initiated Paytm Nodal Officer saying no refund for the txn
On RBI site no option to register complaint against Matchmove
Unble to make transection by I mudra cards. Every time its failed. 15K available in wallet. Is this server issue or account blocked..?
Same, facing this issue from yesterday
Anyone more.. who facing the problem..Any solution 
I am unable to draw 5k from Imudra wallet. Anyone help..?
Clear Lazypay due Using your I-mudra card, if you don’t have Lazypay then ask someone and cleared his Lazypay Dues.
If anyone belongs to Rajasthan then Go To E-mitra Shop and request him for transfer your I- mudra wallet amount in bank account, but payment gateway will be charged 2% charges.
I want to order IMudra Physical card, Kindly suggest which card should i opt.
1. Visa Physical Card
2. Rupay Physical Card
For what purpose u are ordering their physical card ?
Except payment at POS no other benefit
I-mudra card may be worked at Zestmoney, if anyone taken Loan from Zestmoney then you can pay your EMI at Zestmoney using I-Mudra card.
@spanjaykumar @sauravDD @Sigma999
@abhishek012
Thanks for ur guidance/suggestion.
Ordered RuPay Physical Card.
₹236 deducted from Wallet.
RuPay Physical Contactless variant mile toh batana.
Anyone Imudra card is working ?
Mine is working fine , just Loaded IMudra and then paid LazyPay bill.
Seems KYC issue, because for minimum KYC verified users, monthly wallet limit is ₹ 10,000
Contact CC [email protected]
What is the Customer Grievance Redressal Framework?
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at IRCTC – iMudra and IndusInd Bank.
Customer Service Support:-
Level 1
iMudra Contact Center
(a) Call Us
We have a Contact Center set up where a customer can call 0755-6610661, 0755-4090600 (Language: Hindi and English) to block their account/ dispute or report any suspicious activity/transaction, the support is available 24*7 and 365 days in a year.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days (Resolution time does not include time taken by the customer to provide required information/ documentation).
Level 2
iMudra Grievance Redressal
We aim to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Email: [email protected]
Turn-around-Time: 5 Business days from the Date of Receipt. (If any case/transaction is related to fraud/chargeback, then we may take more days to resolve the issue).