Is Airtel app bill payment is down?

BBPS has a maintenance window and also some billers shut down for some hours... try in the morning after 10am.

Agnivo007 wrote:

BBPS has a maintenance window and also some billers shut down for some hours... try in the morning after 10am.

It's not workeding since yesterday evening.I don't think it's bbps maintenance issue,since cred which is using bbps works.

Today I am able to pay the bill but the payment is stuck..Amount debited but bill payment in progress..

This app really needs an improvement..

vasanth_ece wrote:

Today I am able to pay the bill but the payment is stuck..Amount debited but bill payment in progress..

This app really needs an improvement..

Yes, i paid gas bill in afternoon. Its still stuck in progress

RangerG wrote:
Yes, i paid gas bill in afternoon. Its still stuck in progress

Problem is whether it'll get succes or failed.My due date of eb bill is nearing..will wait for 2 days or else will pay through Amazon.

Mine also paid electricity on airtel app via Airtel axis card twice , both times showing payment in progress,

Seems like airtel app has the issue bbps is working fine.

Money stuck now

I paid electricity bill 2 days back, its still not paid and stuck in progress. Last month's payment also still shows in progress, though they refunded after few days. Airtel app is unreliable for non airtel bills. Made me pay late fees.

loadbalancer wrote:

I paid electricity bill 2 days back, its still not paid and stuck in progress. Last month's payment also still shows in progress, though they refunded after few days. Airtel app is unreliable for non airtel bills. Made me pay late fees.

Previously had issue in cashback now reliability of the app... Literally make difficult to use Airtel àxis card..

vasanth_ece wrote:

Previously had issue in cashback now reliability of the app... Literally make difficult to use Airtel àxis card..

Ya right, what's the use of having airtel axis cc when airtel always have one or the other payment issue

Major benefit was for utilities and airtel bills only

loadbalancer wrote:

I paid electricity bill 2 days back, its still not paid and stuck in progress. Last month's payment also still shows in progress, though they refunded after few days. Airtel app is unreliable for non airtel bills. Made me pay late fees.

In how many days previous month's pending bills refund you received

sam21500873 wrote:

Ya right, what's the use of having airtel axis cc when airtel always have one or the other payment issue

Major benefit was for utilities and airtel bills only

Where to ask for the Transaction details to Airtel. I tried to ask from Airtel Payments Bank (but they are saying, this transaction id doesn't belong to Airtel Bank, literally they are able to get the details only if payment made via wallet).

Anybody know whom to contact for this issue?

vasanth_ece wrote:
Where to ask for the Transaction details to Airtel. I tried to ask from Airtel Payments Bank (but they are saying, this transaction id doesn't belong to Airtel Bank, literally they are able to get the details only if payment made via wallet).

Anybody know whom to contact for this issue?

You can write to them on twitter, or raise a concern at [email protected]
But they won't be of any help , vague responses they give,

sam21500873 wrote:
You can write to them on twitter, or raise a concern at [email protected]
But they won't be of any help , vague responses they give,

Will raise issue with Axis will help?

vasanth_ece wrote:
Will raise issue with Axis will help?

For refund you can raise issue with axis in case refund is not processed in 7-10 days, but for airtel thanks app issue i don't think they would be of any help.

vasanth_ece wrote:
Where to ask for the Transaction details to Airtel. I tried to ask from Airtel Payments Bank (but they are saying, this transaction id doesn't belong to Airtel Bank, literally they are able to get the details only if payment made via wallet).

Anybody know whom to contact for this issue?

Last month I did around 2-3 electricity bill payments in airtel app via Airtel cc ,it was processed instantly, don't know what's going on this month,

Tried 2 times both in processing stage,

Thinking of trying out 3rd time with another airtel account

sam21500873 wrote:

Last month I did around 2-3 electricity bill payments in airtel app via Airtel cc ,it was processed instantly, don't know what's going on this month,

Tried 2 times both in processing stage,

Thinking of trying out 3rd time with another airtel account

Problem is Airtel not helping, Airtel Payments Bank not helping..I am literally planning to close this sh*t card.. I don't think Axis CC will help..

 Can we raise the dispute from Axis CC after 5-7 days, if money not credited?

vasanth_ece wrote:
Problem is Airtel not helping, Airtel Payments Bank not helping..I am literally planning to close this sh*t card.. I don't think Axis CC will help..

 Can we raise the dispute from Axis CC after 5-7 days, if money not credited?

As per others they have received refund in around 5-7 days , if after 7 days refund not received, you can raise a dispute with axis for sure

vasanth_ece wrote:
Problem is Airtel not helping, Airtel Payments Bank not helping..I am literally planning to close this sh*t card.. I don't think Axis CC will help..

 Can we raise the dispute from Axis CC after 5-7 days, if money not credited?

We are not the only one facing this issue ,
Many people in past and in present facing similar issue with this pathetic airtel thanks app

And keeping it only for airtel recharges worth 300 cashback is not worth at all

Utilities 300 cashback was a major perk of this card

sam21500873 wrote:
As per others they have received refund in around 5-7 days , if after 7 days refund not received, you can raise a dispute with axis for sure

Any idea when the status will change to failed. I am still seeing "In Progress." .It  has been more than 2 days.. Pathetic app. at its worst

vasanth_ece wrote:
Any idea when the status will change to failed. I am still seeing "In Progress." .It  has been more than 2 days.. Pathetic app. at its worst

It will remain in progress i think but after 5-7 working days refund automatically processed as per past experiences

amount paid on 16apr refunded , paid again bill processed this time

gojo_sensei wrote:

amount paid on 16apr refunded , paid again bill processed this time

Refunded for me..But my due date over,so paid through Amazon.Good to hear that bill processing happening...But this is most unreliable app with no one wants to take responsibility.

By the way,still seeing transaction in progress in Airtel app..