Is my Vi talktime balance lapsed?

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LIMBO

I had forgotten about a Vi no. that had 1590 balance. Last OG was on 7th July. Yesterday when I re-inserted it in mobile upon dialling *199# to check balance it shows “Amount Due: 0. Due date:X”.
I placed an OG call and it went through. Recharged Rs 10 via Amazon and received message from Vi that current balance is now 1597. In the app it shows the same.
This is one of those nos. in my possession in which OG continues to remain active despite no Smart recharge etc ever.
AFAIK after 90 days of no usage the operator can usurp the balance and a further 15 days grace period is given for no. retention but the balance is forfeited. Vi had activated some pack for free earlier. Could that be the reason I can still make OG calls and it’s in grace period?

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Deal Lieutenant Deal Lieutenant
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Under what plan were your last OG ? Were you using any unlimited plan.. ? It seems your balance in indeed intact.

When they first implemented this per month compulsory recharge thing I had more than 600 in main balance and my outgoing worked for a very long time(using that main balance) without recharging any 35/49 type of pack.

This year my Vi number had last active OG was in June and I stopped recharging it after that but even few days back when I checked my main balance was still intact.

Pro Tech Guru Pro Tech Guru
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DealDroid wrote:

Under what plan were your last OG ? Were you using any unlimited plan.. ? It seems your balance in indeed intact.

When they first implemented this per month compulsory recharge thing I had more than 600 in main balance and my outgoing worked for a very long time(using that main balance) without recharging any 35/49 type of pack.

This year my Vi number had last active OG was in June and I stopped recharging it after that but even few days back when I checked my main balance was still intact.

Not recharged any UL/Smart pack ever. Outgoing validity last I checked was 2028. Ditto for another no. For 2 others it’s ending in December 2021.

Shopping Friend Shopping Friend
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Same thing happened with my all BSNL sim. Main balance got vanished. *Incoming validity was expired (7-10 days ago).

Pro Tech Guru Pro Tech Guru
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SandipxDip wrote:

Same thing happened with my all BSNL sim. Main balance got vanished. *Incoming validity was expired (7-10 days ago).

At least that was communicated to the user albeit in a not so timely manner IIRC. This is the only reason I haven’t ported any of my nos. to BSNL yet. More and more I am inclining towards just using the remaining balance and let them die at least in case of my secondary nos.

Deal Cadet Deal Cadet
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The rule is if not recharged or called from that number in 90 days then operator can deduct 20 rupees(I get deduction notification from jio for a number i have as number retention charge). After that when the balance falls below 20 rupees the operator deducts the entire balance and gives a 15 days grace period

Vi and airtel often deducts balance for auto debit. Vi deducts ₹128 and the problem is even after you stop auto debit. They will give a 7 days free pack which allows outgoing calls and 1 gb/ day and then again start deducting ₹128. So you gotta stop auto debit every time that happens.

Deal Cadet Deal Cadet
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Even if you are not recharging, Vi will not expire your sim or sim balance. Neither they are activating any plan on their own. After every 15 days, they automatically activate 2-days plan free with 100mb (earlier they were doing 7-days plan) so incoming is always active.

Pro Tech Guru Pro Tech Guru
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momodi wrote:

The rule is if not recharged or called from that number in 90 days then operator can deduct 20 rupees(I get deduction notification from jio for a number i have as number retention charge). After that when the balance falls below 20 rupees the operator deducts the entire balance and gives a 15 days grace period

Vi and airtel often deducts balance for auto debit. Vi deducts ₹128 and the problem is even after you stop auto debit. They will give a 7 days free pack which allows outgoing calls and 1 gb/ day and then again start deducting ₹128. So you gotta stop auto debit every time that happens.

I am aware of the Rs 20 debit in case of no usage since 90 days but the TRAI rules are a tad ambiguous and leave quite a lot to the discretion of the operator. Previously in case of no usage for a period occasionally the balance couldn’t be retrieved for sometime but this time it’s entirely different almost as if it was a postpaid connection.
BTW one dimer had reported much earlier that Vodafone had terminated his connection for non-usage amounting to just 60-odd days!
P.S. I keep making OG calls but no balance is being debited. I am gonna try making a call to a Premium no. and check.

Deal Lieutenant Deal Lieutenant
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DealDroid wrote:

When they first implemented this per month compulsory recharge thing I had more than 600 in main balance and my outgoing worked for a very long time(using that main balance) without recharging any 35/49 type of pack

This year my Vi number had last active OG was in June and I stopped recharging it after that but even few days back when I checked my main balance was still intact

WTF

Nooooo

Deal Lieutenant Deal Lieutenant
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AlonEMusky wrote:

Even if you are not recharging, Vi will not expire your sim or sim balance. Neither they are activating any plan on their own. After every 15 days, they automatically activate 2-days plan free with 100mb (earlier they were doing 7-days plan) so incoming is always active

Not Again…. imp
Different treatments for different users

Deal Lieutenant Deal Lieutenant
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momodi wrote:

They will give a 7 days free pack which allows outgoing calls and 1 gb/ day

I never got this imp

Deal Newbie Deal Newbie
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LIMBO wrote:

AFAIK after 90 days of no usage the operator can usurp the balance

𝘢𝘶 𝘤𝘰𝘯𝘵𝘳𝘢𝘪𝘳𝘦 it was right here in Dost and ‘i got ripped’.. that i recollect having read.. that keeping some 20₹-30₹ balance necessitates them (TelCo) to not repurpose the connection.
It seems the changes to the laws were such.. that the TelCo was barred feom doing this (disenfranchising the Cx) so long as N amount balance is there to debit.

My account not being whitelisted here, I cannit generate notification tags, but you may ping IN the likes of @panchabhut @vipin13 @rajrocks and/or others with recent VodaIdea experience.

My gut feel says, if you have circle specific knowledge/ can check for plans or recharges that can be debited from main credits.. on and off… every 90-95 days.. doing a token recharge ought to suffice.

But better if balance can be transferred to other connection or be returned by a paper cheque (may be after charging a haircut)… assuming you just wish to bail out.

Deal Lieutenant Deal Lieutenant
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What’s happening for chortel deduction now?
My OG is expiring today..Just now got a SMS that 45 auto deduction will happen tonight (which was strange)
I remembered last month they took off IC after 36 days. Later after 12-15 days they activated OG for 3 days & then deducted 45 after that.

Pro Tech Guru Pro Tech Guru
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DealLooter wrote:

What’s happening for chortel deduction now?
My OG is expiring today..Just now got a SMS that 45 auto deduction will happen tonight (which was strange)
I remembered last month they took off IC after 36 days. Later after 12-15 days they activated OG for 3 days & then deducted 45 after that.

No auto-debit in 2 of my Airtel nos. in over a month. Now it mentions only 79. *567*49# doesn’t work anymore. At least 19 pack does work even after IC expiry.

Deal Lieutenant Deal Lieutenant
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Haven’t recharged this number since one year. Got this sms few minutes ago smile

Deal Cadet Deal Cadet
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shoaibmax wrote:



Haven’t recharged this number since one year. Got this sms few minutes ago smile

smile Nothing new in this. Since Sept 2020, they are giving 1GB/day for 7 days on idle numbers every month. I have 3 idle sims of Vi and keep getting same on all three. Good thing is it happens on different days so help me with 21 days free Internet.

All this started when Vodafone Idea started losing customers after merger. They have lost 9 crore customers since then so they aren’t deactivating sims and also giving freebies to keep them active but anyday they can deactivate without intimation so keep Rs.20+ in main balance.

Deal Cadet Deal Cadet
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@limbo I’m amazed your balance of Rs.1590 was intact as I lost balance to VAS activations even when it was as low as Rs.6. Vi keep activating VAS even when there is no service validity. So I called CC and they let me know about VAS blacklisting and activated it. After that no balance decutions. But it stops after 180 days so we have to call again to activate VAS Blacklist. rolleyes

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desiviru wrote:

@limbo I’m amazed your balance of Rs.1590 was intact as I lost balance to VAS activations even when it was as low as Rs.6. Vi keep activating VAS even when there is no service validity. So I called CC and they let me know about VAS blacklisting and activated it. After that no balance decutions. But it stops after 180 days so we have to call again to activate VAS Blacklist. rolleyes

I did the same albeit I had to escalate to the Apellate authority. No deductions since December 2020. I don’t even keep track of them anymore.
Unauthorized VAS/WAP activations were particularly bad from March 2020 onwards. Previously I didn’t have to exert much to get a refund at least.

Deal Cadet Deal Cadet
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LIMBO wrote:

I did the same albeit I had to escalate to the Apellate authority. No deductions since December 2020. I don’t even keep track of them anymore.

So please call them again and activate VAS Blacklist. You never know when they will wipe out all by activating Rs.99 Sports pack.

Pro Tech Guru Pro Tech Guru
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desiviru wrote:

So please call them again and activate VAS Blacklist. You never know when they will wipe out all by activating Rs.99 Sports pack.

Will do that. Even if they do they will have to refund as I keep my secondary nos. switched off for extended periods. That was what finally convinced them that the deductions were not by user consent.

Deal Cadet Deal Cadet
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LIMBO wrote:

Will do that. Even if they do they will have to refund as I keep my secondary nos. switched off for extended periods. That was what finally convinced them that the deductions were not by user consent.

Many a times even after fighting with them and telling them I didn’t had service validity they didn’t gave credit as I called after 72 hours. Once balance deducted on March 3 and I checked on March 25. They cried the 72 hours rule and denied Rs.15 reversal.

Perfectionist Perfectionist
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desiviru wrote:

Many a times even after fighting with them and telling them I didn’t had service validity they didn’t gave credit as I called after 72 hours. Once balance deducted on March 3 and I checked on March 25. They cried the 72 hours rule and denied Rs.15 reversal.

Any idea what’s this. I don’t remember what was the balance but from memory it does not look like this much has been deducted

https://cdn0.desidime.com/attachments/photos/718759/medium/Screenshot_20211015-001517.jpg?1634237169

Pro Tech Guru Pro Tech Guru
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desiviru wrote:

Many a times even after fighting with them and telling them I didn’t had service validity they didn’t gave credit as I called after 72 hours. Once balance deducted on March 3 and I checked on March 25. They cried the 72 hours rule and denied Rs.15 reversal.

Unauthorized auto-debits have been a regular feature for years so I kept track of balance on a near daily basis and got in contact soon after deduction for refund . Still after March 2020 it became
quite tedious as in several cases they outright refused to process refund. Escalating to Apellate authority was the only solution. Between March – November 2020, I had estimated deductions totalling over 1.5k across my Vi nos. I did manage to recover close to 90%.
P.S. TRAI specifies 6-24 hrs time period during which the customer can ask for a refund depending upon the length of the VAS pack activated.

Pro Tech Guru Pro Tech Guru
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Update: Now the talktime balance is being shown in USSD as well.

Blaze Blaze
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LIMBO wrote:

Update: Now the talktime balance is being shown in USSD as well.

Which circle bro? How much old is your sim?

Pro Tech Guru Pro Tech Guru
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smz wrote:

Which circle bro? How much old is your sim?

Karnataka. Almost 6 years.

Deal Cadet Deal Cadet
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avgn wrote:

Any idea what’s this. I don’t remember what was the balance but from memory it does not look like this much has been deducted

https://cdn0.desidime.com/attachments/photos/718759/medium/Screenshot_20211015-001517.jpg?1634237169

Part of other charges can’t be ascertained and this is not for VAS. Can be intl roaming charges too as once I got charged for Intl roaming even when I was in India.
In postpaid forfiet is for late payment.

Edit: Just remember I once saw charge of Rs.89 in other charges when my balance was Rs.1.53 only. I request you to please download statement from app next month and it will clear out. Vi now provides 6 months statement.

Entertainer Entertainer
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AlonEMusky wrote:

Even if you are not recharging, Vi will not expire your sim or sim balance. Neither they are activating any plan on their own. After every 15 days, they automatically activate 2-days plan free with 100mb (earlier they were doing 7-days plan) so incoming is always active.

That is only for inactive users, if you recharge ur sim regularly then ur IC will stop after 15 days

Critic Critic
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Does anyone see the 49 plan offered for 28 days under their best offer ussd *121#?

Missing