UPDATE* is processing fee refundable? - Amazon

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Hi guys, 3 days ago I ordered some products worth 15k from Amazon on EMI for 6 months, later I changed my mind and cancelled the order, today while going thru my HDFC Credit Card statement I saw the 15k amount charged got refunded but the processing wasn’t, I was charged 199 rs as processing fee. Is processing fee refundable?

Edit 1: “Processing fees are not refundable” as per HDFC Customer Care, no matter u cancel it same-day or in seconds after paying, so be informed, also no point in calling Amazon CC as these are bank charges, and they will ask you to contact bank. Thanks dimers for your valuable comments.

Edit 2: have dropped mail. Waiting for their reply.

31 Comments  |  
12 Dimers
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I don’t think so. But still you can dm them or talk to your RM to reverse it.

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Was it no cost emi?
were you charged the instant discount given which would have been charged by bank upon EMI cancellation?

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Moderator

Processing fee+gst+interest charged are non refundable

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Processing fee and gst not refundable if you have done transaction through smartbuy what it is showing in statement is it showing as smartbuy or not

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vivek4uuuu wrote:

Processing fee and gst not refundable if you have done transaction through smartbuy what it is showing in statement is it showing as smartbuy or not

It’s showing “MER EMI, PROCESSING FEE,0000000XXXXXZZ”

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Fanil wrote:

Was it no cost emi?
were you charged the instant discount given which would have been charged by bank upon EMI cancellation?

No it wasn’t no cost EMI, there wasn’t any discount, it were pantry products..

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Does icici charge processing fee and igst on credit card emi?

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NIPUN8 wrote:

Does icici charge processing fee and igst on credit card emi?

No

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Try to mail them on HDFC CC support. Tell them you cancelled the product and request them to processing fee refund. If u are asking 1st time for this waiver(do mention “this is the first time i am asking for the waiver , hope you will consider it “) they will surely do it. I did the same for a faulty product from Flipkart which i returned. They reverted back in 2 days and got the processing refunded.

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Dealerbhai wrote:

Try to mail them on HDFC CC support. Tell them you cancelled the product and request them to processing fee refund. If u are asking 1st time for this waiver(do mention “this is the first time i am asking for the waiver , hope you will consider it “) they will surely do it. I did the same for a faulty product from Flipkart which i returned. They reverted back in 2 days and got the processing refunded.

KG+… Thanks, will give it a try and update.

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Dealerbhai wrote:

Try to mail them on HDFC CC support. Tell them you cancelled the product and request them to processing fee refund. If u are asking 1st time for this waiver(do mention “this is the first time i am asking for the waiver , hope you will consider it “) they will surely do it. I did the same for a faulty product from Flipkart which i returned. They reverted back in 2 days and got the processing refunded.

Processing fees should be refunded if the transaction is reversed/cancelled. But if you cancel the EMI by keeping the product, you’ll have to pay it anyhow

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dummyuser wrote:

Processing fees should be refunded if the transaction is reversed/cancelled. But if you cancel the EMI by keeping the product, you’ll have to pay it anyhow

That is obvious bruh! confused

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dummyuser wrote:

Processing fees should be refunded if the transaction is reversed/cancelled. But if you cancel the EMI by keeping the product, you’ll have to pay it anyhow

Yes processing fee shouldn’t be levied on cancelled EMI order, this is so incorrect… Seems like “khaya piya kuch nahi glass toda bara aana”… though I have dropped mail(courtesy: @dealerbhai) let’s see

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R0417 wrote:

Processing fee+gst+interest charged are non refundable

correct info
today only confirmed it with bank
mere ko bhi 705 rupee ka chuna laga cry

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SARDARKHAN wrote:

correct info
today only confirmed it with bank
mere ko bhi 705 rupee ka chuna laga cry

its basically 199 + 18% + foreclosure charges + gst on foreclosure charges, so the remaining 470 is your foreclosure charge which they levy on trailing interest basis

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Dealerbhai wrote:

That is obvious bruh! confused

Ok I got you wrong, did you return the item and then get a full refund on item cost + proc fees ? Or you mean you kept the item and as a goodwill gesture they waived off the proc fees ?

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dummyuser wrote:

its basically 199 + 18% + foreclosure charges + gst on foreclosure charges, so the remaining 470 is your foreclosure charge which they levy on trailing interest basis

loot is like this

199+gst+foreclosue+gst+interest already paid+gst+prorata interest+gst

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SARDARKHAN wrote:

loot is like this

199+gst+foreclosue+gst+interest already paid+gst+prorata interest+gst

For hdfc, they are charging fore-closure charge? As far as I remembered, they never charged me this.

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dummyuser wrote:

Ok I got you wrong, did you return the item and then get a full refund on item cost + proc fees ? Or you mean you kept the item and as a goodwill gesture they waived off the proc fees ?

i bought a laptop from FK on No-cost EMI. It was faulty and by the time few checks from the Laptop were going-on by technician, my EMI stmt was generated. i returned my laptop and the refund was processed withing 2 days after pickup.  Called customer care to cancel EMI and adjust from the refund amount. They also told me to mail them about processing fee waiver so i had written.

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Fanil wrote:

For hdfc, they are charging fore-closure charge? As far as I remembered, they never charged me this.

they do charge me confused

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SARDARKHAN wrote:

they do charge me confused

Was it CreditCard emi?

Did you opt for emi closure or emi cancellation?

How much % of your principal left was charged as foreclosure charges?

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SARDARKHAN wrote:

they do charge me confused

there are 2 types of emi closures in hdfc. foreclosure & preclosure.

foreclosure has many charges as mentioned in above posts.

preclosure has no charges. just pay 199+gst as emi processing fees.

you can preclose emi within a week i guess. if you pass that time period then you have only option to foreclose.

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Fanil wrote:

Was it CreditCard emi?

Did you opt for emi closure or emi cancellation?

How much % of your principal left was charged as foreclosure charges?

yes credit card emi
I did not cancelled the emi product was cancelled by flipkart and they only processed the refund
3-4% was charged dont exactly remember

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pentiumd wrote:

there are 2 types of emi closures in hdfc. foreclosure & preclosure.

foreclosure has many charges as mentioned in above posts.

preclosure has no charges. just pay 199+gst as emi processing fees.

you can preclose emi within a week i guess. if you pass that time period then you have only option to foreclose.

yes the emi was foreclosed
but whole falut was of flopkart
they delayed the shipping for a month and when the product cam in my city they cancelled it

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