Issue with earlier Amazon 100% cashback upto 300 on paying CC bill offer

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Last Comment 2021-02-22

2021-02-22

In Jan end I paid a credit card bill and got a reward of 100% cashback upto 300 on buying Launchpad products.
I made that purchase but didn’t get the cashback. I checked the product reviews and there were others who had same experience.

I contacted customer care and they kept making new excuse everytime. They told that it was applicable only if I paid for the product through UPI.
After going through T&C properly I noticed that in Point 4., it was mentioned that we could pay through any online payment mode to get the cashback BUT in Point 5. it was written that payment has to be through UPI only.
So the whole fault was of someone who made the T&C of the offer.
I sent the screenshots of the offer T&C to the customer care and the escalation team details provided by @Suman_Kolkata and next day got the call and my cashback was credited.

I think there must be others who faced the same issue. Please check ur email for the collected offer, click on it and you will get the T&C page and proceed with the complaint.

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https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407722

kukdookoo

2021-02-22

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what is escalation team detail.i paid thru upi but no cashback was given

https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407741

pingpong

2021-02-22

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i have never used this deal but your initiative to write detailed notes 📝 for others is commendable so +🔥 and ✝️ Karma given 🤠

https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407766

batguy143

2021-02-22

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Thank you very much!

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https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407759

getready

2021-02-22

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No use raising a complaint..if there’s a mention of “UPI only” in the t&c
They gonna always consider point 4 & 5 and take a decision…

https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407764

batguy143

2021-02-22

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As I clearly mentioned , in one point it was any payment mode and in other UPI.
And I got the cashback after raising the issue.

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https://www.desidime.com/discussions/issue-with-earlier-amazon-100-cashback-upto-300-on-paying-cc-bill-offer?page=1#post_7407763

Mufasa

2021-02-22

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You should have read the micro print in t&c. Usually t&c. is written in thin & ambiguous way to confuse users. Customer care walo ko khud kuch pta nhi hota they just tell same thing like a parrot.