Hot Deal

Issue With Zomato Delivery Boy

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Deal Lieutenant
Papi-Manushya

Yesterday i ordered 4 small pizza on zomato for my kids, When i made order i found Rohit named delivery guy with this number 85955 37xxx,

I called him and told him that call me on 7080448xxx insted of registered number once u reach nearby my address and he told me yes i would do that,

Also i gave a voice instruction on zomato to call on 7080448xxx.

I was tracking the order and i found that he is nearby my house so i called him and found his number was busy continues..

He called on registered number  which doesn’t belongs to me and after several tries he finally cancelled the order and blocked my number.

Zomato refused to refund my amount worth 195 on the name of cancellation fee..

My concern is when i gave him voice instructions, also i called him to contact on 7080448xxx why he did such a shameful act..

He got my food worth 195 rs and showed how cheap he could be by using such tactics…

What Should i do guys? Do u think making a complaint can make an impact

59 Comments  |  
34 Dimers
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Pro Community Angel Pro Community Angel
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Not sure if there’s any solution, but whenever i do this thing , i mention the line “Call on xxxxx” in the address itself, thats easier
They dont follow verbal instructions, even if they say okay.

Deal Captain Deal Captain
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He ate that food for free.

Deal Cadet Deal Cadet
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Happened with me also , I can feel , i lost my money that time, if you find any way tag me also

Deal Cadet Deal Cadet
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My only puzzle — 4 pizza @ 195 and that’s for your kids? Feel sad for kids..

Deal Newbie Deal Newbie
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Papi-Manushya wrote:

My concern is why he did such a shameful act..

Cannot judge without knowing the circumstances.
But like they say, shit happens.
One would assume that Amazon, by now would have systems to put contra-enteries on “bad scans”.
But no, once a ATSPL tracking shows “refused by customer”, wrong address, ‘parcel held for payment’ (on an effin" prepaid order).. then those scans remain forever.. even if at times they oblige us by reattempting delivery.
Amazon refuses to entertain investigations on even pilferage/ stealing https://www.desidime.com/discussions/trick-for-... or lost items under 500INR or therabouts.
Instead choosing to reimburse the buyer immediately on complaining.
I have had to raise my voice with morons in CSD ..so many times, for them to escalate the matter to the ATSPL hubs.
But CSAs are simply trained to isdue refund, replacements on their own.
Maybe the backend investigations do take place even for smaller items. But a buyer would not know of how they (seller/ Amazon) flags the buyer after that. Since technically buyer accepted the return/ replacement.

Not much experience with this brand, as never ordered feom Zomato or UberEats… but perhaps the Driver Partner have had their limitations or pressures or the system was not giving much options.

Or it could be willful or lapse due to stress ir other tensions.
What Should i do guys? Do u think making a complaint can make an impact
Yes, I think it can.

But do wait for someone here to judge you for doing so and msybe even label you ‘jobless’ for pursuing the matter.

Because as per some/many people here, even pursuing the scammers who defraud others is not worth it, if the amounts involved are less than their ecpection of a substantial amount.
Dimers here have labelled others as ‘jobless’.. should the victim devoted resources to bring justice.
But the amounts, seemingly for some Dimers are too small for one to devote any resources in stopping the fraudsters.

Deal Lieutenant Deal Lieutenant
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androgame wrote:

Not sure if there’s any solution, but whenever i do this thing , i mention the line “Call on xxxxx” in the address itself, thats easier
They dont follow verbal instructions, even if they say okay.

Bhai mene us bande ko call karke khud kaha tha ki 7080 par call karna and he said ok i will do that

Pro Community Angel Pro Community Angel
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Papi-Manushya wrote:

Bhai mene us bande ko call karke khud kaha tha ki 7080 par call karna and he said ok i will do that

Yes bro, i have experienced similar thing, though they agree but never follow instructions

Deal Lieutenant Deal Lieutenant
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Cody wrote:

He ate that food for free.

Yes this was his main intention, Thats why he didn’t pick my calls when i tried to call him many times

Deal Lieutenant Deal Lieutenant
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Always do COD. He’ll search for you through the colony just to deliver the order. 😁
Edit : Seeing your username these things happens with paapi people. 😂🤣

Deal Lieutenant Deal Lieutenant
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cm-punk wrote:

Always do COD. He’ll search for you through the colony just to deliver the order. 😁

I used Simpl, Just to get discount.. Even after doing COD one can waste his time and emotions ( if involved)

Deal Cadet Deal Cadet
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Papi-Manushya wrote:

I was just like crying when i said to my son, ki order cancel ho gaya hai ab nahi aayega … I saw his sad face

I can feel it. Its really heart-wrenching moment. Happened with me few times and then I had to re-order without any offer.

Deal Cadet Deal Cadet
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Few people do wantedly. No solution for such incidents

Deal Newbie Deal Newbie
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androgame wrote:

Not sure if there’s any solution, but whenever i do this thing , i mention the line “Call on xxxxx” in the address itself, thats easier
They dont follow verbal instructions, even if they say okay.

Since 4+ years now, thanks to the shamelessness of ATSPL, most Amazon dot in orders of ours actually have this very thing.
Due to space limitations in the addresses line.
We even add the number next to the “name,” of the person and the “city”!

But for in-app, system generated calls, only the RMN will get dialled.

Deal Lieutenant Deal Lieutenant
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Feel sad for you.

But in order page itself you can add other phone number with your address if i am not wrong.

Deal Lieutenant Deal Lieutenant
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Bk100 wrote:

Feel sad for you.

But in order page itself you can add other phone number with your address if i am not wrong.

I directly called him for more surety, also i sent voice instructions

Deal Cadet Deal Cadet
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why in world did you ask him to call on different number he would have anyways delivered it without even calling anyone you only gave him the idea that he could get away with it 😂 …

Cool Cool
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cm-punk wrote:

Always do COD. He’ll search for you through the colony just to deliver the order. 😁
Edit : Seeing your username these things happens with paapi people. 😂🤣

+1 jab koi imp order hota hai swiggy/Zomato/Amazon/ FK ka me COD kr deta hu . Saale delivery waale khud ghar pr aa jate hai . Prepaid order hota hai to yaha pr ruka hu me yaha aajao , sirf 5minutes wait krunga nahi to vapas chala jauga kal le lena order …. Aur kya faltigiri krte rhte hai ye delivery wale prepaid payment pr . COD hota hai to sir aajao jaldi se wait kr rha hu aapka stuck_out_tongue_closed_eyes stuck_out_tongue_closed_eyes

Pro Community Angel Pro Community Angel
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Deal_Breaker_ wrote:

Question is where did you got 4 pizzas for 195

Is that difficult ?
Add 2 margharita pizzas and apply GAME50 (You can use any other occasional code if available )
Net price is 104 + amazon pay cashback offers.
Repeat this order twice . Net price is around 150 for 4 pizzas.

I did this calculation for domino’s , unbranded restaurants can be cheaper with zomato codes

Critic Critic
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androgame wrote:

Is that difficult ?
Add 2 margharita pizzas and apply GAME50 (You can use any other occasional code if available )
Net price is 104 + amazon pay cashback offers.
Repeat this order twice . Net price is around 150 for 4 pizzas.

I did this calculation for domino’s , unbranded restaurants can be cheaper with zomato codes

Is plain margharita pizza even worth eating, I ended up coating entire pizza with tomato sauce just to eat it when I ordered it a long time back. smile

Deal Subedar Deal Subedar
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verbal instructions doesn’t matter , next time order properly using registered / alive numbers …. there were many instances of fraud orders using USA / foreign numbers to avail 50 discount … latter giving verbal instruction to contact on other numbers .

Zomato / swiggy has an IVRS / app number…. from there delivery boys are required to contact customers … customer’s actual contact number is never exposed to delivery boys for added customer security .

thats why verbal instructions / call me on some other number etc etc are out of question / context .

Pro Community Angel Pro Community Angel
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guest_999 wrote:

Is plain margharita pizza even worth eating, I ended up coating entire pizza with tomato sauce just to eat it when I ordered it a long time back. smile

Well thats a different thing smile

Deal Lieutenant Deal Lieutenant
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saymyname78 wrote:

verbal instructions doesn’t matter , next time order properly using registered / alive numbers …. there were many instances of fraud orders using USA / foreign numbers to avail 50 discount … latter giving verbal instruction to contact on other numbers .

Zomato / swiggy has an IVRS / app number…. from there delivery boys are required to contact customers … customer’s actual contact number is never exposed to delivery boys for added customer security .

thats why verbal instructions / call me on some other number etc etc are out of question / context .

Then why zomato gave that option… How u could say it doesn’t matter? Swiggy still has the option to change number after placing Order… Also they share delivery partners number

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