Jeeves Extended warranty - Horrible experience

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Last Comment 2024-12-30

2022-10-16

Hi All, its been more than 35 days that I had requested TV repair request to Jeeves but for some reason it is not completed. The customer care team told me I can get refund now but now they are saying to wait for another 15 days. This is a horrible experience and wanted to know where(what forum) can I complaint about the bad service that Jeeves is providing. It would be also good to know what options do I have to accelerate the recovery. What is bad I cannot order new TV also till then. Any suggestions are welcomed.

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https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8778026#post_8778026

mhndrmlv397

2022-10-19

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Update - I ordered new TV and yesterday the part of the old tv was available, so there is only repair option available to me, refund is not available. Very bad service. Really pathetic

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8778409#post_8778409

Rajkotian

2022-10-19

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Feeling bad for you.

Sell the Old TV on OLX/Groups/FnF,etc. and move on.

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8801126#post_8801126

mhndrmlv397

2022-10-31

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Update #2- After a lot of fighting, I did receive the refund today 70% of the bill value. In addition to that, Jeeves refunded the amount I paid for extended warranty 3 yrs ago. Given that Jeeves was not replying to any of my emails, I emailed them to flipkart email id's- [email protected], [email protected]. Within 2 days they took all the written information that I received from Jeeves. I shared the original contract along with the mail chain and all the sms Jeeves had sent. Today the refund is processed. The [email protected] can be helpful at times but overall experience is bad with Jeeves as they don't respect their commitments

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8801206#post_8801206

alekhyadas

2022-10-31

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I had good experiences with Jeeves, but this was a good information, might be helpful a lot of people!

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8801241#post_8801241

The.Slayer

2022-10-31

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Even I have had a horrible experience with them. My warranty was getting over and I had raised a complaint for 10 days no one came to check. One fine day they called and said that we are sending a technician to check but I was not available for 2-3 days. I told them that I will be available after 2-3 days please send the technician then. But later they closed the ticket and now they are refusing to help as the warranty has expired.

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8802231#post_8802231

mhndrmlv397

2022-11-01

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I was lucky and got away with it since my TV Stopped working approx 10 days prior to warranty expiry. I had to complaint twice since 1st complaint was closed saying TV looks okay despite flickering occurring intermittently and to complaint again if the issue shows up again. Then, TV stopped completely working after 5 days so they took it seriously. I just hope big OEM's like LG, SONY provide good value for the warranty they provide

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8801576#post_8801576

irajnish

2022-10-31

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Jeeves extended warranty is a scam. They promise Repairing with genuine parts but install local spares. Takes months to repair replace. People should stop wasting money on jeeves warranty.

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=8801900#post_8801900

The.Slayer

2022-11-01

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Yes they are using low quality Chinese Spares

https://www.desidime.com/discussions/jeeves-extended-warranty-horrible-experience?post_id=10588180#post_10588180

paramjeet17032006551

2024-12-30

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Despite multiple follow-ups, the issue remains unresolved. Below is the detailed timeline for your reference:

Claim Registration: November 2, 2024.
Laptop Pickup: November 6, 2024.
Laptop Returned: November 20, 2024.
Reimbursement Confirmation: November 25, 2024 (I was informed I would receive reimbursement for the repair).
Submission to Official Service Center: As instructed, I submitted the laptop to the Infinix official service center.
Repair Update: December 9, 2024 (I was informed by the service center that the required part is unavailable, and the repair could not be completed).
Refund Confirmation: December 14, 2024 (I was informed that a refund of Rs 18,000 was confirmed).
Email Received: December 19, 2024 (I received an email confirming the refund, but the laptop has not been picked up yet).

Today is December 30, 2024, and I have yet to receive any updates or resolution regarding my claim. This prolonged delay has caused significant inconvenience, and I urge you to intervene and expedite the resolution process

Best regards,