Jio Prepaid issue

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androgame

My Jio SIM is facing weird problem since last week.

The signal strength on device is full, but no incoming / outgoing calls working, neither any SMS.

When someone calls me , it shows number as "busy or out of network coverage area"

There are 3 other Jio SIMs in same vicinity , but none facing this issue.

The issue gets resolved momentarily on switching the device on/off , or switching airplane mode. But again same issue after 2-3 minutes.

What could be the problem, and possible solution ?

Or might just port out to BSNL, that gave me better service than Jio. Could it be a device issue also ?

Thanks ! 

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Similar issue few days in my device.. But fortunately didn't happen again after rebooting once.
Deal Cadet Deal Cadet
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switch off the 5g and stay in LTE only mode if you are using it on 5G. I had the same issue with airtel 5G

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rakeshtvla wrote:

switch off the 5g and stay in LTE only mode if you are using it on 5G. I had the same issue with airtel 5G

My device is not 5G compatible bro, so not that issue
Deal Cadet Deal Cadet
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androgame wrote:
My device is not 5G compatible bro, so not that issue
My Jio connection too behaves indifferently as you described many-a- times. Usually it gets back to normal if I switch off WiFi calling and restart the phone.
Deal Cadet Deal Cadet
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This happened to me with my Airtel sim. First make sure if other sim cards are working fine in your phone or not to rule out if it's your phone that's at fault or is it the sim. Is this Jio sim of yours a little old? Check if the circuitry of your sim is a little damaged or not? With frequent taking the sim out & pushing it in, the circuits get damaged. My sim had a few scratches on the gold circuitry. I resolved my problem with exchanging the old sim for a new one (of course with the same number). Cost me some 100 bucks & I never had any problems since then.


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SniperX wrote:

This happened to me with my Airtel sim. First make sure if other sim cards are working fine in your phone or not to rule out if it's your phone that's at fault or is it the sim. Is this Jio sim of yours a little old? Check if the circuitry of your sim is a little damaged or not? With frequent taking the sim out & pushing it in, the circuits get damaged. My sim had a few scratches on the gold circuitry. I resolved my problem with exchanging the old sim for a new one (of course with the same number). Cost me some 100 bucks & I never had any problems since then.


The sim was ported from Airtel to jio last month only bro .

This problem was there since day 1 but it happened once or twice a day.

Now it's getting unbearable

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androgame wrote:

The sim was ported from Airtel to jio last month only bro .

This problem was there since day 1 but it happened once or twice a day.

Now it's getting unbearable

I see 😌

What happens when you use this sim on a different device? Does the problem persist?

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SniperX wrote:

I see 😌

What happens when you use this sim on a different device? Does the problem persist?

Didnt try it yet bro, will check and update on that.
Ironically, the SIM works just fine when i dont need it , but when i have to receive an important call or OTP, then it stops toungueout
Deal Cadet Deal Cadet
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If you are using dual sim mobile, then check by removing the second sim for a day.

Just check if Volte is showing or not even when signal is present.

If second sim is problem, just keep that in 2G mode.

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wackophant wrote:

If you are using dual sim mobile, then check by removing the second sim for a day.

Just check if Volte is showing or not even when signal is present.

If second sim is problem, just keep that in 2G mode.

The second SIM slot is always empty bro
Generous Generous
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problem is volte driver/software is shutting down automatically....back in the jio starting days it was a common issue(https://community.oneplus.com/thread/...54)  later on solved in most oems phones don't know how u r facing this....a full reset can solve this or maybe u updated recently which started this issue 

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Jarvis.-. wrote:

problem is volte driver/software is shutting down automatically....back in the jio starting days it was a common issue(https://community.oneplus.com/thread/...54)  later on solved in most oems phones don't know how u r facing this....a full reset can solve this or maybe u updated recently which started this issue 

OEM is Huawei bro.
There is a pending software update but didnt do it intentionally. Currently trying to figure out if issue is with Jio or my device, will take action accordingly.
Deal Cadet Deal Cadet
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Exact Same thing is happening with me too but 5g device....think it jios issue.

Benevolent Benevolent
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If I use the other SIM for data in my Redmi 3s which is a single VoLTE device the  Jio SIM obviously goes off the network but even after reverting to Jio for data later IC SMS almost never works until I reboot the device. IC calls do work usually. Could be a device specific issue. 

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