Jiofibre relocation

186°
Deal Cadet
theprofessor

I requested for jio fibre relocation some days back. It is getting rescheduled again and again.
I’m doing wfh, so need it at any cost.

First, I called CC they told, no Engineer available.

Next day, I again called, they said, engineer is assigned and they will call you soon.

They are giving excuses only.

Relocation is just a basic facility. I mean,all those people who are living on rent needs this facility frequented. They won’t cancel this connection and get a new one,  but why jio is torturing us for this.

Already complained on twitter but still excuses only.

Experts pls advice, what to do?

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Deal Cadet Deal Cadet
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Yup same thing happened with me ,week back . The best possible way is to cancel this jio fibre, and request a new jio fibre. Which I did . their relocation process is worse

Deal Cadet Deal Cadet
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After multiple follow ups of CC and twitter, finally got a call from engineer and relocation done.

Deal Subedar Deal Subedar
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161508-v2.0 wrote:

Put cancel request ➡️ they WILL ask reason (Their NO QUESTIONS ASKED thing is just for advts)➡️ tell you are transferred ➡️ they maybe try to complete relocate thing soon..

But the thing is they should be having connection availability at the new location… If they don’t have they may take the cancellation thing seriously..

Hi bro..if possible check pm..

Pro Tech Guru Pro Tech Guru
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theprofessor wrote:

After multiple follow ups of CC and twitter, finally got a call from engineer and relocation done.

Any extra charges? My friend has held off getting Jio fiber as he needs to move in a few months and doesn’t fancy wasting Rs 1k towards the non-refundable installation charges.

Deal Cadet Deal Cadet
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LIMBO wrote:

Any extra charges? My friend has held off getting Jio fiber as he needs to move in a few months and doesn’t fancy wasting Rs 1k.

It’s free

Deal Newbie Deal Newbie
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Yes I’m also facing the same problem. I’m struggling from almost a week. The customer service of Jio is really hopeless. I’m giving up there are many other service providers.

Deal Subedar Deal Subedar
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They do it on purpose to force customer for a new connection. considering installation is almost free with referral scheme.

Pro Tech Guru Pro Tech Guru
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According to Jio customer care to prevent disconnection in case of Jio Fiber Prepaid one has to recharge at least once every 90 days (3 months) but here https://www.jio.com/en-in/faq/jiofiber-referral... one recharge in at least 6 months is mentioned. Which is correct? 

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