Hot Deal

Jiomart is now available in major metro cities @website only

2435°
Deal Subedar
anstar

https://jioma...om
Reliance Industries is now expanding its retail footprint and after a successful pilot run across areas in Mumbai region, the company has launched its JioMart service across cities. Customers can now visit the company’s newly launched website jiomart.com that currently caters in the areas of staples, fruits and vegetables, dairy and bakery, snacks and branded foods, beverages, personal care, home care and baby care. As of now, mobile app for the service is not available. While the list of cities currently being serviced by the company has not been confirmed, one can simply punch in his or her pincode where one requires the delivery of items to make sure whether his location area is serviceable or not by JioMart. Upon checking the pincodes from various metro cities it is known that service is available in most metros including Delhi, Mumbai, Chennai, Kolkata and Bengaluru. Jiomart is an online grocery shopping portal that is powered by the company’s Reliance Fresh and Reliance Smart store. Also, the company’s reliancesmart.in redirects to jiomart.com.

Expired
149 Comments  |  
89 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

Sharing my feedback / Experience

I placed ordered yesterday via Jiomart for the Mumbai location (400072). Actually was not aware that they are live but reliancemart page diverted to the Jiomart page. Ordered some 10 items, quantity totaling (13) and today order was delivered having only 7 items (bill was correct as per what was delivered)

For one specific item, even SKU size was changed by them – ordered 400gm and they sent & charged for 1000gm !! hushed flushed

It was serviced from around 5kms away Reliance Smart. There was no sms/email update like out for delivery etc. The delivery guy informed that he observed huge no. of orders in last 2-3 days.

Speed of response: ok,
pricing: ok,
order fulfilment: poor,
order management: very poor,
customer service: very very poor (awaited for 10 mins on IVR, was told 1 mins waiting time but couldn’t speak to anyone)

Now, waiting to get a part refund, which I am confident will happen. But overall experience : poor.

May be with Covid-19, when getting things are challenge, I will use but in future : na !!

Deal Lieutenant Deal Lieutenant
Link Copied

Do they accept Cash on Delivery

Reliance Retail didn’t from last 2 months.

View 11 more replies
Deal Subedar Deal Subedar
Link Copied

IGNORE, jiomart for now…. use amazon.

Post Tycoon Post Tycoon
Link Copied

Use indian brand

Deal Cadet Deal Cadet
Link Copied

Any wallet/credit card/promo code offers would be appreciable.

Also I’m skeptical if the delivery, billing, customer care would be accurate after some of our friends mentioned above.

Deal Lieutenant Deal Lieutenant
Link Copied

Ordered yesterday, delivery 25th but delivered today. Paid online so no issue. Delivered to home. Vegetables and fruits delivered in paper bag. Packaged item in their respective packing. Bill was very accurate even for vegetables and fruits. Somewhat more in weight and not charged like bb differential pricing. Overall good experience. Pulses, vegetables and fruits are at much competitive rates than amazon, bb, and grofers. Location bangalore Indiranagar.

Deal Subedar Deal Subedar
Link Copied

Which city?

View 1 more reply
Benevolent Benevolent
Link Copied

All items at MRP less 5%. In amazon we get discount on MRP plus 5% cashback. Pulses etc seemed costlier than Amazon. Vegetable were at good price.

Deal Subedar Deal Subedar
Link Copied

Minimum 5% discount on products.
Order more than 750 for free delivery.

Deal Cadet Deal Cadet
Link Copied

Dealshare is also good free delivery with no minimum order and rs 50 off on first order.
PM me for the referral link

Deal Newbie Deal Newbie
Link Copied

Working for Chennai also though it’s red zone

Deal Newbie Deal Newbie
Link Copied

Delivery in Udaipur Rajasthan too.

Deal Subedar Deal Subedar
Link Copied

do they rectify to price available in reliance fresh ?

Deal Cadet Deal Cadet
Link Copied

Useless service, way to go to compete with Amazon Pantry/Bigbasket.

I booked an order yesterday (luckily COD I made). 1st has of all order doesn’t show up in My Order section of the site, nor recieved any confirmation Email/SMS.

Got call from local Reliance Market from where they have tied up I believe, that majority of items are out of stock. And today morning they called to confirm that only few items can be delivered as they are out of stock, Wow! They asked me to confirm my order from a link they sent. I did but till now no response.

Looks like its all a hassle, reminds me of Ask Me Grocery..

Deal Subedar Deal Subedar
Link Copied

Hmm let’s hope with time it inproves

Deal Subedar Deal Subedar
Link Copied

What about WhatsApp jiomart?

Deal Subedar Deal Subedar
Link Copied

Use 5% SuperCash @ JioMart on MobiKwik payments
Max SuperCash that can be used in a single transaction is capped at Rs.1000
Valid on a minimum transaction of Rs.100

Deal Newbie Deal Newbie
Link Copied

I have ordered in jiomart. I had very pathetic experience. Some items are missing and other items prices are changed to make the billed amount as same as paid amount. Some of the items are expired. Free items for the purchased items are not given. No proper management. Wrote mail to customer care, but no response. Tried to contact customer care but not connecting. Think twice before ordering.

Helpful Helpful
Link Copied

My order was scheduled to be delivered today.. no update yet.. dont seem they will fulfill COD orders

Deal Cadet Deal Cadet
Link Copied

Mine COD order was delivered but as I said earlier only 20% of my order was delivered and they made only made bill of those items. So not sure how prepaid order will work with half items missing and how will they refund or they will adjust items as their will as someone already mentioned in this thread… I would say worse experience it is was.

View 2 more replies
Post Mogul Post Mogul
Link Copied

I have ordered in jiomart. I had very bad experience. Some items are missing and send  other items to make the billed amount as same as paid amount. Wrote mail to customer care, but no response. Tried to contact customer care they said  to mail . Think twice before ordering.

Deal Subedar Deal Subedar
Link Copied

they are new in the market, and given the circumstances there’s huge demand and even staff are less , give them some time. cashback and offers won’t be there as of now and if they even try to offer the demansld will much unexpected and they can’t handle it. even other players are not delivering all the orders within time. and seeing the opportunity they seeked in. And just like any newcomer they will make mistakes a lot of mistakes. don’t expect any offers until few months.

Deal Subedar Deal Subedar
Link Copied

Agreed they are new, but that doesn’t mean that you keep taking orders and not fulfilling them on time…..

It’s like take the orders and kee customer hanging so that he can’t go somewhere else

View 1 more reply
Deal Cadet Deal Cadet
Link Copied

What about tier 2 cities?

Deal Subedar Deal Subedar
Link Copied

Juat check your pincode in jiomart website to know about availability of delivery

Deal Newbie Deal Newbie
Link Copied

D Mart is reasonable compared to Jio Mart

Deal Newbie Deal Newbie
Link Copied

Already 3 days. Its not delivered

Shopping Friend Shopping Friend
Link Copied

Not a good experience at all

I placed the order on 23rd and it was scheduled to be delivered by yesterday, 25th. I had made pre-paid payment.

Received no updates till yesterday evening, then I called customer care then after 20 mins waiting it got connected and agent assured me it’ll be delivered by the given timeframe for yesterday for sure.

After an hour, the status changed to in transit, I said okay it’ll come for sure (Bigbasket once came to deliver even at 11PM).

But it never came and as of today it still shows in transit and no SMS updates or anything.

Besides I see that customers in Twitter have complained that they haven’t yet received refund for over 2 weeks for orders which were cancelled (Reliance called and asked customers to cancel)

I’ll update once I receive it

Edit:- I received it however 2 items are missing in the order and also not mentioned in the hard copy bill. Now I have to chase them for refund

My advise is not to order

It’s in like beta stage we can’t expect the smoothness of ordering like that in Grofers/Bigbasket right now

Deal Newbie Deal Newbie
Link Copied

Where can we check the expected date of delivery on Jiomart? I placed an order 1.5 days back. My order status says open.

Deal Cadet Deal Cadet
Link Copied

My order delivered correctly in Jodhpur

Helpful Helpful
Link Copied

Only 20% of the item delivered

Haven’t found the correct way yet to contact costumer care

Shopping Friend Shopping Friend
Link Copied

cs@jiomart[dot]com
&
customerservice@ril[dot]com

Mail both of them smile

View 1 more reply
Deal Cadet Deal Cadet
Link Copied

Guys, lots and lots of missing items cases I am hearing. I am waiting for 1k refund as they missed around 8 items in my 2 orders.

Deal Cadet Deal Cadet
Link Copied

No words to say after hearing everyone’s plight..feeling sorry…Just not taking this bait.

Deal Cadet Deal Cadet
Link Copied

can anyone pls tell me their business model?
Like from where you people got delivery? Is it from your nearest store or from some warehouse?

Deal Cadet Deal Cadet
Link Copied

This is available at kota too

Deal Cadet Deal Cadet
Link Copied

Have any one got replacement or refund? Where to complaint? Dropped mail in [email protected] but no reply. Store manager not picking up call. Customer Care number always said try again.

replyuser
Click here to reply
Reply