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JIOMART not delivering all items ordered and paid

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Deal Cadet
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To start with, I would say, I had not expected such poor service from a reputed company. I am hearing this from all of my friends who are staying in other cities and ordered something from JIOMART. My case: 1st Order: 22items worth 1879/-. Delivered 18 items worth 1010/-. The delivery guy didn't give the receipt/bill and said rest items were not available in the store and I will get the refund within 48 hours. After 72 hours no refund yet. Ordered Multi-grain atta, got normal chakki fresh atta. Ordered rice bran oil, got sunflower oil. There are much more issue with almost all the items delivered. 2nd Order: 11 items worth 705/-. Delivered 8 items worth 156/- All the vegetables were rotten and much less in quantity than the ordered. Onion was 200gms short in 1 Kg. h1. DON'T ORDER FROM JIOSMART. At least till it becomes stable.
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Shopping Friend Shopping Friend
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They didn’t deliver 2 items in my order and moreover was late by 1 day.

I emailed them at
cs@jiomart(dot)com
customerservice@ril(dot)com

Moreover they don’t have proper order tracking facility, SMS updates.

I’d also recommend not ordering until it becomes somewhat stable

Bigbasket Grofers will give you much less headache

Some haven’t got refund since 2 weeks also sad

Edit :- I got the refund just now (2-3 hrs after order got delivered. I just might have been lucky there are many who are waiting to get refund since last few weeks)

Deal Cadet Deal Cadet
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Yes.. that’s sad to see from a reputed company.

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Deal Lieutenant Deal Lieutenant
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🤭 this is worst than we think. Even Dunzo call customer before changing any product and if products not available.

Shopping Friend Shopping Friend
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True

Deal Subedar Deal Subedar
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I placed order for some items considering i didnt find them elsewhere. Now I’m scared

Deal Cadet Deal Cadet
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Hmm. If one have to really order, better to opt for COD and after correctly checking the items, one may pay the amount.

Deal Subedar Deal Subedar
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yea i suspected there might be issues since it’s reliance we are talking about so placed cod order which i usually never do now it’s been 3 days and no email/sms alerts and no sign of order wink

Deal Cadet Deal Cadet
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Good thing is, you have ordered in COD bro. Better to avoid these guys.

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Deal Lieutenant Deal Lieutenant
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Bhai the staff of reliance smart is ridiculous.
Yes jiomart is a disaster for now as of current pandemic , staff issues, but primarily staff issue is of grave concern from reliancesmart time and it still continues as only name is changed.

Staff is biggest problem which they have to look at .

Always me and seen many others have bad experience with staff working style.

Deal Cadet Deal Cadet
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Yes.. They are far from ready to actually start this particular business.

Deal Cadet Deal Cadet
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Dont order from them. Fruits and Vegetables quality is too bad. They will change bill amount and items. I have ordered ghee they changed bill and added potato 3kg with price is higher than local shop and added biscuits which i have not ordered. Removed brand items and sendes their in house brand items maida, rawa. Fruits and vegetables quality is too bad. Also delivery person refused to verify items and asked to complaint to his manager. Manager said he will call later after verify but no call. I suggest dont order from them during lockdown.

Deal Cadet Deal Cadet
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Similar experience. The store guys said, we will check and call you back but never called again. Now not picking the call.

Deal Subedar Deal Subedar
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Jiomart is a new company, not a reputed one.

There is a reason why Amazon is Amazon and rest are whatever they are.

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Deal Lieutenant Deal Lieutenant
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…jiomart = crapmart…

Deal Cadet Deal Cadet
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Support local gorcery walla..

Paying some few bucks extra won’t make you poor

Benevolent Benevolent
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ordered 10 items and paid 705. Got 4 items worth 495.The staff called yesterday about non availability of some items and offered alternate items as replacement. But never said anything about non-delivery of items. Bill is in the name of Reliance Smart. Bill is for 495 and under payment, a negative amount is shown as Billdesk. Called the delivery guy. He said there are mobile numbers of SM and ASM printed on bill. Pl call them. Called the ASM. Guy said amount will be refunded to source in 3 working days. Now lets see.
But definitely not going to order again soon.

Talk-Of-The-Town Talk-Of-The-Town
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Placed order on 23, got SMS of that it would be delivered by 25 and received on 26(today).

Had ordered on COD to avoid refund issues.

They do not accept Card/Sodexo on delivery yet unlike earlier.

They ask to get a carry bag and request to come near gate.

4 items missing of total 13.

However, Whatever came seems fine except Dates.
Watermelon, lemon, mirchi, poha, roohafza, goodday, etc.

Ordered 400gm dates for ₹149 but received pack of ₹200.

Check bill before paying…..

Deal Subedar Deal Subedar
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Roohfza price? City?

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Deal Cadet Deal Cadet
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Dont order from them. Have already ordered and faced lot of issues.. their services were really pathetic.. Fruits and Vegetables quality is too bad and also very rude behavior of delivery guy. just disgusting. He doesn’t know how to talk with the customer.. rage rage

Deal Newbie Deal Newbie
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I think they are recovering loss if we don’t check bill and destroying name of Indian company compare to vocal

Deal Newbie Deal Newbie
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For me I ordered items worth 3500 and i havent got any items till now. But the status says that the items are ordered. Unable to contact helpdesk and no response to mail.
NEVER EVER USE THIS rage rage rage

Deal Newbie Deal Newbie
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JioMart is chormart

Deal Newbie Deal Newbie
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Did you complained on twitter?

Try to complain on twitter with the following tags
#jiomart
@ Jiomart_
@ JioCare
@ SMARTStore_IN
#jiomartfailed

They will reply on twitter itself

Deal Cadet Deal Cadet
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4 days over still no refund for my order. Discounts are there, but to many process issues.

Deal Subedar Deal Subedar
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thanks for informing now will not place order

Deal Cadet Deal Cadet
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Yes. Let’s wait until they do it properly like Amazon, Flipkart.

Deal Cadet Deal Cadet
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Yes. Let’s wait until they do it properly like Amazon, Flipkart.

Talk-Of-The-Town Talk-Of-The-Town
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Lol..reliance smart is 5 min walking dist. away from me still they took 5 days to deliver cod order and guess what they didn’t deliver a single item that I ordered.Instead sent 10 packets of parle g biscuit and left without taking money grinning

Deal Cadet Deal Cadet
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smile They became a big joke. 2 days before they came and tried to deliver me someone’s order. After explaining for 10 minutes that it’s not my order they went back.. hope the original purchaser got it. It was a prepaid order grinning
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Deal Newbie Deal Newbie
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Yes I too got this exp ,items missing 1st time 4 items they didn’t sent ,n 2nd time I mean yesterday 3 items ,1 lit ghee,sooji 1 kg,cauliflower (veg) but it cost around 490rs but in dat bill only 2 items not there n bill was total amount wat I ordered ,it wasn’t mistake I didn’t chod my orders n my delivered items but I paid total amount ,how to resolve this ,shall I get my money bk ,n could nt abke to contact customer care

Deal Cadet Deal Cadet
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Finally got my refund for an order placed on 20th June, issue was I placed the order, but it was not visible in my order history tab. I had to give them proofs of payment SMS, and Order id on my SMS. The issue for this order was- Email id due to some reason was not mapped with my order id.
I even got a call from there technical team on this. Got refund for this after more then 20 days. Beware guys, they are still in beta stage. You should know this can happen to us any time. I really had bad experience with them.

Deal Newbie Deal Newbie
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I had given an oder for 4 items on jio mart on 8.7.20 order
they ref no.1594179775904780W which was deliverd to me on 13th july one item was missing from the list.in spite of talking on whats up they are giving all excuses also written 2 emails no reply has come nor i have received my refund money.pls be careful if u are placing anuy ordsr from jio mart they are cheating customers

Deal Newbie Deal Newbie
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I order 61 item but they delivered some item Nd then they said they refund back with in 3 days but still I not get my refund make sure no body order from this app

Helpful Helpful
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Reliance / Jio / Jiomart – a reputed company? Big LOL

Deal Newbie Deal Newbie
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Please do not rely on JioMart. I ordered staples and perishables on August 14th for a sum of Rs. 10,355 with COD (Safe). I did not get any tracking or mail or SMS from their side. Suddenly on August 22nd I received half of them worth Rs. 5000 and when I asked about the remaining they told it is out of stock and will give when it gets re stocked. When I demanded for a bill they refused to give for the items delivered and they told it will be updated in my orders. Still it has not. THANK GODDD!!! I did not pay the money digitally. Total waste. Please do not buy..

Deal Cadet Deal Cadet
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Cod is the safest on jio mart

Deal Newbie Deal Newbie
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Placed order on 23, got SMS of that it would be delivered by 25 . It was not delivered but the status shows as delivered. Raised 15 complaints with the customer service team for refund, but there is no proper response.
No SMS notifications on the complaints and the delivery process.
Pathetic service.

Generous Generous
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1.your order is processed and deleverd through your nearest raliance store
2.if u had its deleivery in past or in app you can have receipt
3.on receipt the store contact number is written ,call/message/whatsapp your problem to them
4.alternatively call the deleivery guy of jiomart who last time deleivered your order , ask his manager number .. dont tell manager you got number from deleivery guy but from google and enquire your order;

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