Jiomart Refund Stuck
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Hii guys.
My refund of around ₹575 is stuck in Jiomart & it’s been around 20 days now.
Order value was ₹1100 & I paid 1k from paytm wallet and 100 from jiomart cahback wallet.
I have received partial refund of ₹425 in paytm wallet 4 days back.
While ₹575 is still stuck have sent many mails to them but all they say is we are working and wait for few more days.
Anyone have such experience how to get it resolved?
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Order date was 10th Nov so yeah it’s much more than that.
Payment mode was wallet so I expected a faster refund.
Today after follow up they replied it will be credited by end of day today but no signs yet.
You will loose 100 wallet cashback in case of partial refund. What was the problem with the order?
If 1k was paid from pytm.. why did u get only 424refund..?
1k paytm should have been refunded and only jiomart 100rs stuck..if whole order was cancelled at once.
.
That’s what happened with me except it was Jiomart wallet instead of cashback.. it was refunded after about 1 months after 3-4 complaints over call.
Here’s complete details :
Order Date : 10 Nov 2021 (Cancelled same day immediately after placing order)
Order Amount : ₹1,111.10
Paid from Paytm wallet : ₹1000.10 (No Cashback/points received in Paytm even I had 10000 points on 1k order offer )
Paid from JioMart Cashback wallet : ₹111
Now order was split in 2 shipments/parts even I placed a single order as there was 1 Item worth ₹425 (https://www.jiomart.com/p/groceries/naturoz-pop...) sold by third party seller and rest were sold by Reliance retail.
After cancellation I recevied ₹111 In JioMart cashback wallet immediately.
On 23rd Nov I received ₹425 for that third party seller product.
Now 1111.10-111-425 = ₹575.10 is still pending.
CC : @Ramesh1997 @abhishekkjain @sri222
PS : Refund still not received
I Cancelled cause I was expecting 10000 points but I didn’t received it because of that third party seller the payment gateway changed to CCAvenue from Jiomart
Even their twitter support sucks. They claim we have refunded the money but it is nowhere to be found.
Had to follow up for more than a month and then they refunded to Jiomart cashback wallet instead of source.
Pathetic is a gentle world to describe their service quality and customer support if any issue happens.
No idea always order Cod from Jio mart as items tend to go missing
For Paytm they play blame game on each other . Faced this issue few weeks back
And most irritating is they stop responding on twitter after 1 -2 follow ups
Ops best bet is to file a consumer complaint if the refund is stuck for more than 10 working days
Try twitter DM of @ JioMart_Support.
P.S. – usually they say to wait for 7 working days. is it over??