Loophole in ecommerce platform:: Mobile with exchange

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Deal Cadet
BretHartHitman

Today,an incident happened with me with the mobile exchange value after verification.The delivery person asked for 1650 INR which is extra exchange value to be paid back if there are some issues like dents/cracks/non working touch etc. on ur exchanged phone.I paid it in cash but after checking the update in my Flipkart account I saw it to be 1200 instead of 1650.So,u all can understand this extra 450 has gone in whose pocket.Actually, it’s a loophole of all ecommerce platforms be it Amazon or Flipkart or any & wrongly intended benefit for delivery persons.U’ll never be able to know whatever extra exchange value he is quoting is true & there’s no hard copy of receipt of the extra exchange value or extra amount being paid during exchange. It’s totally upon u to either agree to that,pay the amount asked for,give the exchanged phone & recieve the newly ordered phone OR deny it and ask him to return.So,how to tackle that ??

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Complain to Flipkart.Normally you should pay the difference using Card on Delivery..Cash without receipt is just simply forget the  money..If not works, just reject the package and inform the same to Flipkart about your return reason.

PS: I never had any experience in exchange,just giving my opinions

Deal Cadet Deal Cadet
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vasanth_ece wrote:

Complain to Flipkart.Normally you should pay the difference using Card on Delivery..Cash without receipt is just simply forget the  money..If not works, just reject the package and inform the same to Flipkart about your return reason.

PS: I never had any experience in exchange,just giving my opinions

Yup,I understand your Card on delivery suggestion but that’s for us or someone who knows & not for parents who are staying in another town & who don’t have any knowledge of credit cards or card payment be it debit or credit.

Deal Cadet Deal Cadet
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vasanth_ece wrote:

Complain to Flipkart.Normally you should pay the difference using Card on Delivery..Cash without receipt is just simply forget the  money..If not works, just reject the package and inform the same to Flipkart about your return reason.

PS: I never had any experience in exchange,just giving my opinions

Already raised a complaint.thanks. Let’s see what measures they implement

Deal Cadet Deal Cadet
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BretHartHitman wrote:

Yup,I understand your Card on delivery suggestion but that’s for us or someone who knows & not for parents who are staying in another town & who don’t have any knowledge of credit cards or card payment be it debit or credit.

Frankly speaking, you should be present during exchanging any item,since most of the checks lies in Delivery person hands and he can say anything to mint money,which your parents can’t know. 

Deal Subedar Deal Subedar
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Delivery boy was trying to fool my friends sister incase of exchange. He said to login the Amazon account and give the OTP from Amazon pay. I am sure he wanted to transfer money using Amazon UPI.

Wildfire Wildfire
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myfungang829 wrote:

Delivery boy was trying to fool my friends sister incase of exchange. He said to login the Amazon account and give the OTP from Amazon pay. I am sure he wanted to transfer money using Amazon UPI.

Amazon verification methods have been updated, they do ask for exchange verification otp from the Amazon app

Only once the otp is shared will the exchange be successful and the Amazon account from which the exchange is placed should be in the phone that is to be exchanged, only then the exchange will be successful

Deal Cadet Deal Cadet
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MazeRunner wrote:

Amazon verification methods have been updated, they do ask for exchange verification otp from the Amazon app

Only once the otp is shared will the exchange be successful and the Amazon account from which the exchange is placed should be in the phone that is to be exchanged, only then the exchange will be successful

Why would someone give a non-formatted phone for exchange?

I actually never saw good value in exchange. And now OP is saying it is even less than the quoted price they show in app. Better use olx, takes a bit of negotiation, but get much better value. Or cashify, no negotiation and still better value than ecommerce sites. Plus u don’t need a third device to transfer data while getting a new phone.

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MazeRunner wrote:

Amazon verification methods have been updated, they do ask for exchange verification otp from the Amazon app

Only once the otp is shared will the exchange be successful and the Amazon account from which the exchange is placed should be in the phone that is to be exchanged, only then the exchange will be successful

Is the extra exchange value or the extra amount to be paid displayed on the screen?Also,Even after OTP verification it’s not easy for some persons especially parents to cross check the extra amount.
Better,they should opt for a hard copy of a receipt of the extra paid amount with signatures of both the delivery person & the customer,which can be cross checked only if the people(s) need to verify that are updated & alert.

Delhi Capitals Delhi Capitals
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MazeRunner wrote:

Amazon verification methods have been updated, they do ask for exchange verification otp from the Amazon app

Only once the otp is shared will the exchange be successful and the Amazon account from which the exchange is placed should be in the phone that is to be exchanged, only then the exchange will be successful

True, received mail too from amazon mentioning this during one exchange.

Deal Subedar Deal Subedar
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For me , once it was 1000₹
But delivery guy took only 900₹
But 1000₹ was mentioned in app

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