Loot by car service centres

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Deal Subedar
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now a days car service centers are looting the customer in many ways like recommending unnecessary checks, replacement, etc..which are not even required for the km reading of your car…
many YouTube videos are there for awareness on this..few experience-
1. during last service of my maruti Suzuki celerio car(current km 22100 as on 20.12.19) around 1 year back, service centre guy suggested that there is some jamm in your steering, so it requires some repair/replacement of bearing..cost is around 2500.o denied this saying not required as I don’t feel any problem
later after six months, I went to free checkup camp of maruti, they said absolutely no problem..
today also I went for service to the same service centre, they said no problem….
so last year they were trying to make fool and charge me.

2. my car gives 17.4 kmpl mileage in City .
after 22100 km run they were asking for throttle body cleaning and we’re charging around 800, I being ignorant accepted, but when I watched YouTube video in customer lounge saying that at 20k petrol cars, it is absolutely not required untill your car gives vibration and other visible problems…
so I immediately asked them to cancel this .
also my request to everyone that please be present with the car during servicing as you will come to know many things that is essentially required.
also please check car service manual/YouTube videos for know which work is required for what km..

more suggestions from dimers are welcome

20 Comments  |  
11 Dimers
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Deal Lieutenant
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same thing for bikes also
I am fed up of this confused
my friend bike was having few problems and the service center asked 8k for repairing etc cost
he gave 2k to the mechanic directly of that service center only and he did everything without any extra cost

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Deal Subedar
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Jigglypuff wrote:

Anything similar for bike?

Yes …they always say chain cleaning, etc..in my last posting location service centre, they always used to say and I always accepted…but now at my current location of posting they don’t suggest

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Shopping Friend
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Tell me about this. Service centers are good at scare mongering and force you to get unwanted adons for exhobirant prices. My wife drives a Hyundai Grand i10 and Hyundai is particularly notorious for looting. If you don’t have good knowledge about automobiles , they will take you for a royal ride and lighten your wallet by a good 2 to 5 grands. I’m the one who takes takes her car for servicing and I ensure that each and every unwanted add-ons are ticked off from the job card and I also remind service advisor to only perform the services mentioned in service booklet.

But this one time they almost got the better of me. SA suggested me to get AC service done. I allowed it thinking that the car has done some 25k so a AC service won’t hurt. By AC service I was expecting the mechanics to remove the dashboard , clean AC internals. But to my horror , mechanic decided to empty a can of 3M ac cleaner in the AC vent instead . MRP of the can was under 500 rs. They wanted to charge me 1.5k for spraying that can . I gave an earful to the SA and told him this is not how AC is serviced. I was about to call Hyundai HQ when the GM of service center intervened and got the charges taken off the bill. As a bonus GM got a lecture on transparency and customer service from me for free. :Wink:

From what I understand Service advisors are under a lot of pressure these days to meet stiff sales target. Since dealership income from new car sales have dwindled , pressure has been transferred to service centers to generate revenues to compensate for the poor sales. I do feel sorry for them but at the same time what they are doing with the customers is wrong. Some of those guys think car owners as walking ATM’s. Most customers pay up because they love and care for their vehicles not because they have cash lying around to splurge on some useless services.

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Deal Subedar
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SARDARKHAN wrote:

same thing for bikes also
I am fed up of this confused
my friend bike was having few problems and the service center asked 8k for repairing etc cost
he gave 2k to the mechanic directly of that service center only and he did everything without any extra cost

That mechanic performed job outside or inside.?

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Deal Subedar
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cybertechie wrote:

Tell me about this. Service centers are good at scare mongering and force you to get unwanted adons for exhobirant prices. My wife uses a Hyundai Grand i10 and Hyundai is notorious for looting. If you don’t have good knowledge about automobiles , they will take you for a royal ride and lighten your wallet by a good 2 to 5 grands.its me who takes takes her car for servicing and I ensure that I tick off each and every unwanted add-ons and remind the service advisor to only perform the services mentioned in service booklet.

But this one time they almost got the better of me. SA suggested me to get the AC service done. I allowed it thinking that the car has done some 25 kms so it’s a good idea to clean the AC. By AC service I was expecting the mechanics to remove the dashboard , clean AC internals. To my horror , mechanic decided to empty a can of 3M ac cleaner in the AC vent. MRP of the can was under 500 rs. They wanted to charge me 1.5k for it. I gave an earful to the SA and told him this is not how AC is serviced. I was about to call Hyundai HQ when the GM of service center intervened and got the charges taken off the bill. He also got a lecture on transparency and customer service from me for free.

From what I understand Service advisors are under a lot of pressure to meet stiff sales target. since dealership income from new car sales have dwindled , pressure has been transferred to service centers to generate revenues to compensate for the poor sales. I do feel sorry for them but at the same time what they are doing with the customers is wrong. Some of those guys think car owners as walking ATM’s. Most people pay up because they love and care for their vehicles not because they have cash lying around to splurge on some useless services.

Thanks for sharing the experience..Hyundai parts also costly..
another experience- in throttle body cleaning, they only spray some chemical, its a work of 10-50 RS…and they charge 800…
Another experience- my car has rat entry problem..they suggested for rat net, that cost 1500…their mechanic said he would install it in 900…
When I contacted local garages, they said service people will install in only AC AREA, in my celerio car it is required at 3 place to block entry of rats…and they would also charge 1500.
They said I can buy rat repellent of 3M also that would cost 1500, this product I found in 500 in Amazon, that too prime product,..they told it may be duplicate,I ignord…

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Deal Cadet
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cybertechie wrote:

Tell me about this. Service centers are good at scare mongering and force you to get unwanted adons for exhobirant prices. My wife drives a Hyundai Grand i10 and Hyundai is particularly notorious for looting. If you don’t have good knowledge about automobiles , they will take you for a royal ride and lighten your wallet by a good 2 to 5 grands. I’m the one who takes takes her car for servicing and I ensure that each and every unwanted add-ons are ticked off from the job card and I also remind service advisor to only perform the services mentioned in service booklet.

But this one time they almost got the better of me. SA suggested me to get AC service done. I allowed it thinking that the car has done some 25k so a AC service won’t hurt. By AC service I was expecting the mechanics to remove the dashboard , clean AC internals. But to my horror , mechanic decided to empty a can of 3M ac cleaner in the AC vent instead . MRP of the can was under 500 rs. They wanted to charge me 1.5k for spraying that can . I gave an earful to the SA and told him this is not how AC is serviced. I was about to call Hyundai HQ when the GM of service center intervened and got the charges taken off the bill. As a bonus GM got a lecture on transparency and customer service from me for free. :Wink:

From what I understand Service advisors are under a lot of pressure these days to meet stiff sales target. Since dealership income from new car sales have dwindled , pressure has been transferred to service centers to generate revenues to compensate for the poor sales. I do feel sorry for them but at the same time what they are doing with the customers is wrong. Some of those guys think car owners as walking ATM’s. Most customers pay up because they love and care for their vehicles not because they have cash lying around to splurge on some useless services.

Hospitals also works similar way

Missing
Deal Lieutenant
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I am not at all guilty when the auto sales were going down
they charge extra and launches downgraded version of cars in indian market
then literally loot while servicing rage

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Deal Cadet
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SARDARKHAN wrote:

I am not at all guilty when the auto sales were going down
they charge extra and launches downgraded version of cars in indian market
then literally loot while servicing rage

car manufacturers are forced to launch downgraded versions because this is india. there are limits above with lot of GST is charged. example. under 4 meter length, under 1200cc for petrol, under 1500cc for diesel.

https://www.paisabazaar.com/tax/gst-on-cars/#GS...

check GST Compensation Cess on Cars

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Deal Lieutenant
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pentiumd wrote:

car manufacturers are forced to launch downgraded versions because this is india. there are limits above with lot of GST is charged. example. under 4 meter length, under 1200cc for petrol, under 1500cc for diesel.

https://www.paisabazaar.com/tax/gst-on-cars/#GS...

check GST Compensation Cess on Cars

ok but why they have to loot in servicing pensive then

they can do something to keep the dealers in check for the servicing

my friend used to work in one car showroom
he never paid for his car service he said all 90% people will not notice if they replace some part with other one until its not visible outside

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Deal Cadet
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SARDARKHAN wrote:

ok but why they have to loot in servicing pensive then

they can do something to keep the dealers in check for the servicing

my friend used to work in one car showroom
he never paid for his car service he said all 90% people will not notice if they replace some part with other one until its not visible outside

servicing is the cash cow for these dealers. just like printer & ink cartridge. printer is cheap but ink cartridge is purposefully set at a costly price.

suggest you to search a good knowledgeable & trustworthy local mechanic. this will help both you & mechanic.

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Deal Cadet
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SARDARKHAN wrote:

ok but why they have to loot in servicing pensive then

they can do something to keep the dealers in check for the servicing

my friend used to work in one car showroom
he never paid for his car service he said all 90% people will not notice if they replace some part with other one until its not visible outside

car dealership is a capital intensive. Huge setup cost + value of the cars available in stockyard + showroom + test drive vehicle. These dealerships used get loan for that. Since due to less demand, interest on loan getting piled up.

https://www.business-standard.com/article/autom...

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Deal Lieutenant
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makeourdeal wrote:

car dealership is a capital intensive. Huge setup cost + value of the cars available in stockyard + showroom + test drive vehicle. These dealerships used get loan for that. Since due to less demand, interest on loan getting piled up.

https://www.business-standard.com/article/autom...

the thing is not limited to car/bike dealership
the problem is they dont have any strict policy for servicing
I myself have handed few bucks to the mechanic itself and he has replaced my scooter parts with someone else
you might think its my fault paying bribe but what if I pay full for the new part and he replaces it with someone else, then I will prefer to be on the bribing side only

this would not happen if they put like only few steps to stop this kind of cheating
I have paid bribe in front of at least 2 people of the service center, why so ?
the dealerships know this happens and they are least interested in stopping as long as they are getting their pockets filled

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Deal Cadet
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SARDARKHAN wrote:

same thing for bikes also
I am fed up of this confused
my friend bike was having few problems and the service center asked 8k for repairing etc cost
he gave 2k to the mechanic directly of that service center only and he did everything without any extra cost

Shoot mail to higher management on this and do complain on official Twitter handle on this . Also u can file you complaint on – pgportal.gov.in . No way to leave you single penny to them.

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Deal Subedar
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SARDARKHAN wrote:

the thing is not limited to car/bike dealership
the problem is they dont have any strict policy for servicing
I myself have handed few bucks to the mechanic itself and he has replaced my scooter parts with someone else
you might think its my fault paying bribe but what if I pay full for the new part and he replaces it with someone else, then I will prefer to be on the bribing side only

this would not happen if they put like only few steps to stop this kind of cheating
I have paid bribe in front of at least 2 people of the service center, why so ?
the dealerships know this happens and they are least interested in stopping as long as they are getting their pockets filled

What you did was completely wrong and no way can you defend it.

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Deal Lieutenant
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G-Gowda wrote:

What you did was completely wrong and no way can you defend it.

I know I did wrong but
if there is option to pay bribe and get work done and pay full and get cheated I will always prefer to be the wrong guy only

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Deal Subedar
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same thing happened with my 2 wheeler .. they created Honda service book forcefully and changing parts saying this is damaged and so on ……

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Deal Cadet
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Well, my bike side covers (the one for battery section n airfilter) were cracked after the service. I noticed only later. Now I understand what might have happened. Its an easy swap from a damaged bike to mine.

Coming to my car, i have stopped going to the service centre. I get the oil change & wash done locally nowadays.

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