Lost 26 thousand because of bank fraud

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Missing
Deal Cadet
95
123
0

Respected Sir,

I am writing since I believe, you will help me in getting back my lost money.

This is the sequence of events happened on 27/2/14.

1. I made a transaction of 460 at redbus.
2. The money got deducted and ticket did not get booked.
3. Immediately I got a call from redubus.
4. They said they will refund the moeny back
5. For refunding the money, they asked my debit card number.
6. I gave my debit card number.
7. I made mistake, So I called my bank head – ABM Murugaesan.
8. He being lazy, he told to come to bank with passbook to block the card.
9. Meanwhile I went to bank, the hacker took away 25000 rs from my account.
10. After reaching the bank, he blocked the card and told it was my mistake.
11. Because of his laziness, i lost money.

I belive your bank has serious data leak, without sharing my customer
id to hacker, the hacker was able to find out my customer id. How is
it possible.

Even after money was lost, I asked the bank to give me details
regarding where the moeny was spent, but they didnot share the detail.

Please help.

36 Comments  |  
24 Dimers
Missing
Deal Subedar
101
1460
11

2014!!!?

Missing
Deal Subedar
42
2879
26

Kehena kya chahte ho.
Translation: what do you want to say?
Describe it clearly.
Bank name, date of transaction, have you received your refund from redbus? (as you did transaction before 5 years joy), did you make any transactions in these 5 years (assuming you were not in coma from 2014-2019) grin
.Have you shared you card CVV, date of expiry?
.What does your bank ask for authorizing ecom transaction like OTP or password?

Missing
Deal Subedar
42
2879
26

In title “26000 lost”
In description “25000 lost”
What’s the exact amount?

Missing
Deal Cadet
241
393
15

Why you gave him all details expiry date and cvv no.? No one is asking expiry and cvv no. for refund because cvv is not needed to transfer any money.

Missing
Community Angel
4
33319
546
Smiling wrote:

Why you gave him all details expiry date and cvv no.? No one is asking expiry and cvv no. for refund because cvv is not needed to transfer any money.

He is in 2014 bro, even digital india wasnt there then , he lost money in the previous govt. stuck_out_tongue

Missing
Deal Lieutenant
82
4676
82

When ticket was not booked ,it should have been automatically reveresed

Missing
Deal Cadet
51
227
4

Were you in coma all these years? Forget about it & never share card details in the future.

Missing
Deal Cadet
95
123
0

This is th reply I got from bank

Dear Sir,

With reference to the trailer mail, the customer has alleged data leak from Bank side resulting in 6 fraudulent transactions carried out in his account no. 6xxcccccc9 for Rs. 24,350/- on 27.02.2014. The customer has informed that on 27.02.2014 he has attempted to make a transaction on Redbus for Rs. 460/- and the money has got debited from his account whereas the transaction was unsuccessful. The customer vide his trailer mail has informed that, he got a call from Redbus regarding refund of money and asked for furnishing the debit card number which has been shared by the customer.
On verification of the transactions, all these transactions are carried out by successful authentication of Debit Card number and PIN since ATM PIN was mandatory for transactions carried out through Maestro Cards during the year 2014. The transactions have been carried out on the following portals. The card was Hotlisted by the branch on 27.02.2014 at 11:34:18 AM.
DATE

CARD NO

Website/Location

AMOUNT

RESPONSE

SEQ NO

TERMINAL ID

City

Country

27/02/14 10:39:12

504433xxxxxxxxx9854

www.ccavenue.com...rg

5000

Successful

640045

00002301

SBIPG

IN

27/02/14 10:41:53

504433xxxxxxxxx9854

PAYU MONEY

5000

Successful

821287

70007469

GURGAON

IN

27/02/14 10:48:19

504433xxxxxxxxx9854

FREECHARGE PU

4900

Successful

821537

70003359

GURGAON

IN

27/02/14 10:52:31

504433xxxxxxxxx9854

PAYU MONEY

5950

Successful

821729

70007469

GURGAON

IN

27/02/14 10:57:09

504433xxxxxxxxx9854

www.ccavenue.com...rg

2500

Successful

648587

00002301

SBIPG

IN

27/02/14 11:02:26

504433xxxxxxxxx9854

www.ccavenue.com...rg

1000

Successful

651237

00002301

SBIPG

IN

All the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.
the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.

Regards,

Vinodh. V

Chief Manager (IT)

Digital Banking Division

Indian Bank

66, Rajaji Salai, Chennai – 600001

INDIAN BANK :: Your Own Bank ::

Missing
Deal Cadet
147
692
7

If u were able to get a new card, kindly post the details here (no, expiry, cvv). We will try and find if this new card is not compromised

Missing
Blogger
0
2055
55
sidmanraj731 wrote:

This is th reply I got from bank

Dear Sir,

With reference to the trailer mail, the customer has alleged data leak from Bank side resulting in 6 fraudulent transactions carried out in his account no. 6xxcccccc9 for Rs. 24,350/- on 27.02.2014. The customer has informed that on 27.02.2014 he has attempted to make a transaction on Redbus for Rs. 460/- and the money has got debited from his account whereas the transaction was unsuccessful. The customer vide his trailer mail has informed that, he got a call from Redbus regarding refund of money and asked for furnishing the debit card number which has been shared by the customer.
On verification of the transactions, all these transactions are carried out by successful authentication of Debit Card number and PIN since ATM PIN was mandatory for transactions carried out through Maestro Cards during the year 2014. The transactions have been carried out on the following portals. The card was Hotlisted by the branch on 27.02.2014 at 11:34:18 AM.
DATE

CARD NO

Website/Location

AMOUNT

RESPONSE

SEQ NO

TERMINAL ID

City

Country

27/02/14 10:39:12

504433xxxxxxxxx9854

www.ccavenue.com...rg

5000

Successful

640045

00002301

SBIPG

IN

27/02/14 10:41:53

504433xxxxxxxxx9854

PAYU MONEY

5000

Successful

821287

70007469

GURGAON

IN

27/02/14 10:48:19

504433xxxxxxxxx9854

FREECHARGE PU

4900

Successful

821537

70003359

GURGAON

IN

27/02/14 10:52:31

504433xxxxxxxxx9854

PAYU MONEY

5950

Successful

821729

70007469

GURGAON

IN

27/02/14 10:57:09

504433xxxxxxxxx9854

www.ccavenue.com...rg

2500

Successful

648587

00002301

SBIPG

IN

27/02/14 11:02:26

504433xxxxxxxxx9854

www.ccavenue.com...rg

1000

Successful

651237

00002301

SBIPG

IN

All the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.
the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.

Regards,

Vinodh. V

Chief Manager (IT)

Digital Banking Division

Indian Bank

66, Rajaji Salai, Chennai – 600001

INDIAN BANK :: Your Own Bank ::

this is correct reply from their side.

Missing
Deal Cadet
95
123
0

This is th mail I got from freecharge

Dear

Thank you for contacting us!

As per your query, we are unable to share the details. We request you to visit your nearest police station and file a compliant for the same.

We hope you understand our limitations to honor your request.

Regards,
Dispute Management Team

Missing
Deal Subedar
149
2076
36
sidmanraj731 wrote:

This is th mail I got from freecharge

Dear

Thank you for contacting us!

As per your query, we are unable to share the details. We request you to visit your nearest police station and file a compliant for the same.

We hope you understand our limitations to honor your request.

Regards,
Dispute Management Team

Have you shared both debit card number and ATM pin both for the refund? If yes, bank is not liable for your loss. It’s completely your mistake.

Missing
Blogger
0
2055
55

topic is depicting/implying as fraud was done by bank pray pray pray

Missing
Deal Subedar
42
2879
26
sidmanraj731 wrote:

This is th reply I got from bank

Dear Sir,

With reference to the trailer mail, the customer has alleged data leak from Bank side resulting in 6 fraudulent transactions carried out in his account no. 6xxcccccc9 for Rs. 24,350/- on 27.02.2014. The customer has informed that on 27.02.2014 he has attempted to make a transaction on Redbus for Rs. 460/- and the money has got debited from his account whereas the transaction was unsuccessful. The customer vide his trailer mail has informed that, he got a call from Redbus regarding refund of money and asked for furnishing the debit card number which has been shared by the customer.
On verification of the transactions, all these transactions are carried out by successful authentication of Debit Card number and PIN since ATM PIN was mandatory for transactions carried out through Maestro Cards during the year 2014. The transactions have been carried out on the following portals. The card was Hotlisted by the branch on 27.02.2014 at 11:34:18 AM.
DATE

CARD NO

Website/Location

AMOUNT

RESPONSE

SEQ NO

TERMINAL ID

City

Country

27/02/14 10:39:12

504433xxxxxxxxx9854

www.ccavenue.com...rg

5000

Successful

640045

00002301

SBIPG

IN

27/02/14 10:41:53

504433xxxxxxxxx9854

PAYU MONEY

5000

Successful

821287

70007469

GURGAON

IN

27/02/14 10:48:19

504433xxxxxxxxx9854

FREECHARGE PU

4900

Successful

821537

70003359

GURGAON

IN

27/02/14 10:52:31

504433xxxxxxxxx9854

PAYU MONEY

5950

Successful

821729

70007469

GURGAON

IN

27/02/14 10:57:09

504433xxxxxxxxx9854

www.ccavenue.com...rg

2500

Successful

648587

00002301

SBIPG

IN

27/02/14 11:02:26

504433xxxxxxxxx9854

www.ccavenue.com...rg

1000

Successful

651237

00002301

SBIPG

IN

All the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.
the above referred transactions are Card Not Present (CNP) transactions carried out using the Debit Card number and ATM PIN compromised by the customer and there is no requirement of Customer ID for carrying out these transactions (or) any data leak from the Bank as alleged by the customer.

Regards,

Vinodh. V

Chief Manager (IT)

Digital Banking Division

Indian Bank

66, Rajaji Salai, Chennai – 600001

INDIAN BANK :: Your Own Bank ::

Maestro card doesn’t have CVV and expiry. You have also shared ATM pin with fraudsters.
You should have lodged a police complaint in this case rather than running behind the bank.

Missing
Deal Subedar
42
2879
26

As these were Ecommerce transactions. You could have filed a chargeback with your bank. Why didn’t the manager suggested you this option.

Missing
Deal Subedar
42
2879
26

This is a very old case. After 5 years nothing can be done. I would suggest to forget and move on.

Missing
Deal Subedar
388
1612
30

Usually there is a phone no written on back of debit card for blocking it…. You should have used that

Missing
Deal Cadet
188
676
7
SleeperRAW wrote:

This is a very old case. After 5 years nothing can be done. I would suggest to forget and move on.

Exactly my thoughts, why would u wait this long? The harrasment it not worth 25k as of now looking at the situation.

Missing
Deal Lieutenant
60
3178
26

educate yourself first. Card no. and PIN are never required for refund

Missing
Critic
373
3623
48

you acted stupid 5 years back. you paid the price and learnt a lesson.
after 5 years, you have become 5 years older and hopefully that much wiser. so why look back to the mistakes made in your younger days.

Missing
Deal Cadet
82
617
6
panchabhut wrote:

you acted stupid 5 years back. you paid the price and learnt a lesson.
after 5 years, you have become 5 years older and hopefully that much wiser. so why look back to the mistakes made in your younger days.

Good, Crisp and clear cut suggestion.

Missing
Deal Subedar
415
1710
22
B3A5T wrote:

2014!!!?

Maybe his topic was under DD moderation from 5 years😂😂

Missing
Deal Subedar
153
2126
132

wow
I really want to know why 5 years of delay.

Missing