magicpin and apollo are total scam

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Deal Captain
kartikxxx

I made an order on apollo via magicpin, after waiting 40 min, delivery boy came.

He gave me bill, i asked where is the item/product, he said he was not given any item by the store they said the customer has taken his order, u just take the bill and mark it deliver. I asked what’s the point, i made an online delivery order how can i take the product by my own, he said pls complain to store. (App baat karlo sir unse)

Delivery boy – if i marked it delivered at the store the. I get only 25₹ and if i come to customer location and then mark it delivered then i get 100₹, he showed me his mobile where he got 100₹ for his delivery.

Back to issue – he marked it delivered, and suggested me to complain to magicpin or call store. I made the call to the store right away, a boy picked and after 2 min of investigation he realised his mistake and apologiesed, he requested the delivery boy to come again nd pick the  product, but he denied saying he already completed it and wont come again.

The store person denied to get it delivered , but assured me that not to worry, as bill is made, u will get ur product soon (in a fishy tone, and laughing in the background)

I complaint to magicpin, and their support is so dumb, they replied with their copy pasted message that as per logs ur order is delivered, ticket closed.

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Shopping Friend Shopping Friend
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it’s better you get the medicine’s yourself by visiting the Apollo pharmacy and close the issue. Wasting the time with customer care and end up with more frustration. One cannot avoid medicines, it’s a valuable thing 

Deal Cadet Deal Cadet
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Bro first of all, you should not have marked your order as delivered without getting your products. Secondly, you should have done video recording of the delivery person. Remember - Emotions have no value in business. Now to deal with this situation, you will have to visit their store on your own and deal with them in-person.

Deal Captain Deal Captain
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jaybro wrote:

it’s better you get the medicine’s yourself by visiting the Apollo pharmacy and close the issue. Wasting the time with customer care and end up with more frustration. One cannot avoid medicines, it’s a valuable thing 

It was not Medicine, just some otc cosmetic items

Deal Newbie Deal Newbie
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Off-topic: 

How to become a delivery person for Apollo?

 

 

If it is fixed ₹100 (very doubtful) and not based on distance or time of the day or special days…

… then can tie-up with the store nearby and order daily and be the delivery person for such orders.

Deal Captain Deal Captain
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Deal_Freak wrote:

Bro first of all, you should not have marked your order as delivered without getting your products. Secondly, you should have done video recording of the delivery person. Remember - Emotions have no value in business. Now to deal with this situation, you will have to visit their store on your own and deal with them in-person.

I didn’t mark it delivered, the delivery boy made it himself, no otp was required, (he was zomato guy), i didn’t make any video but i do have full call recording.
Now the store is closed, will take this up tomorrow when it reopens.

Deal Captain Deal Captain
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khanabadosh wrote:

Off-topic: 

How to become a delivery person for Apollo?

 

 

If it is fixed ₹100 (very doubtful) and not based on distance or time of the day or special days…

… then can tie-up with the store nearby and order daily and be the delivery person for such orders.

They have tie- up with dunzo, zomato, shadow fox

Shopping Friend Shopping Friend
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jaybro wrote:

it’s better you get the medicine’s yourself by visiting the Apollo pharmacy and close the issue. Wasting the time with customer care and end up with more frustration. One cannot avoid medicines, it’s a valuable thing 

Cool man then. If it’s nearby, get it and make far away from this headache. 

Hunk Hunk
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Twitter per bajao, tag both of them n attach bill.. Scam , Scam

Chennai Super Kings Chennai Super Kings
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kartikxxx wrote:

They have tie- up with dunzo, zomato, shadow fox

My bbq order was delivered by dunzo guy wearing swiggy tshirt having zomato bag on his bike.

Deal Captain Deal Captain
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SIMMBA wrote:

Twitter per bajao, tag both of them n attach bill.. Scam , Scam

Done that already, shooted mail, posted in twitter, reopened the ticket on mp support.

Deal Captain Deal Captain
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Tanmayyy wrote:

My bbq order was delivered by dunzo guy wearing swiggy tshirt having zomato bag on his bike.

Sach hai ya mazak kar rhe ho?

Chennai Super Kings Chennai Super Kings
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kartikxxx wrote:

Sach hai ya mazak kar rhe ho?

I’m being dead serious. Ordered gulab jamun for Rs.9 , got message from dunzo that they are delivering the order. Went outside was trying to find dunzo guy , he said mai swiggy tshirt mai khada hun , found him , saw him take out gulab jamun from zomato branded bike bag joy joy

Deal Captain Deal Captain
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Tanmayyy wrote:

I’m being dead serious. Ordered gulab jamun for Rs.9 , got message from dunzo that they are delivering the order. Went outside was trying to find dunzo guy , he said mai swiggy tshirt mai khada hun , found him , saw him take out gulab jamun from zomato branded bike bag joy joy

Food order ka support sahi hai inka, ek baaro kachori mangwai thi 3 plate , delivery hui 3 peice ki (instead of 6), turant magicpin ke support se call aya, restaurant ko line pe liya or baja di uski, instant refund also…

Restaurant wala alag se call karke bol rha ki sirf mai dubara bhijwa deta hu…par magicpin said we don’t take any garuntee then, it via us so we are providing refund .

Samasya apollo walo ke sath hai.

Deal Newbie Deal Newbie
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Tanmayyy wrote:

My bbq order was delivered by dunzo guy wearing swiggy tshirt having zomato bag on his bike.

Everytime I ever spoke to Swiggy escalations (Bengaluru H.O.) about no valid invoice issue  and the rider nit wearing helmet while arriving on a two-wheeler..

I invariably got asked (to me it felt) irrelevant questions..

like..

Were the containers taped, sealed.

Was s/he wearing Swiggy garment.

Then I started noticing.. stores or roadside type eateries.. sometimes taped it with transparent  tapes or Zomato tapes.

And the rider partner (despite somewhat having to pay for the dress, carry bag, raincoat) subject to performance penalties if reported for not having those things.

 

 

Kids face tough times!

In pandemic peaks, even Amazon Flex wasn’t enough to sustain expenses and people were trying Swiggy, Bluedart/Delhivery too.

Part time this, part tine that.

One guy who was about to pass out mechanical engineering finals, had becoming a delivery persin, after his father’s sudden demise.

Deal's Advocate Deal's Advocate
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Don’t worry, either go to store and resolve, or after automated reply from magicpin you will get a call within 18 hours , explain them , they will take you to conference for proof with store/delivery boy and refund after that, i can understand it has happened with me also 3-4 times(different cases/situation) from 2021 till now,

Deal Subedar Deal Subedar
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kartikxxx wrote:

Done that already, shooted mail, posted in twitter, reopened the ticket on mp support.

Tag their ceo and write it in an insulting way that is this their way of acquiring customers?

i believe some ex zomato is leading magicpin

Deal Captain Deal Captain
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Update – they (magicpin) have cancelled the order and processed refund. Case is closed.
Also, a generous lady called me up today and apologized for the inconvenience i had and also requested to take down the post from desidime (this post).. so i request admins @admin to do whatever is necessary.
Thanks.

Mobile Guru Mobile Guru
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I’ve only paid on delivery so no issues for me..

Deal Lieutenant Deal Lieutenant
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kartikxxx wrote:

Update – they (magicpin) have cancelled the order and processed refund. Case is closed.
Also, a generous lady called me up today and apologized for the inconvenience i had and also requested to take down the post from desidime (this post).. so i request admins @admin kindly remove this post or do whatever is necessary.
Thanks.

You should ask them to pay twice of your order value to compensate the harassment you underwent before removing the post.

Mumbai Indians Mumbai Indians
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We don’t have Apollo & stuff near our village but still no need to delete the post/thread. Your issue is resolved & I a happy for it but there would be many on this forum who order from Apollo via magicpin hence I believe they would get aware from this post. Since magicpin is already a mad dog.

Pro Shopping Friend Pro Shopping Friend
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Magicpin has got a pretty good customer support although they are filled up with ton of issues but their support sorts them out.


Mobile Guru Mobile Guru
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What is the scam here? Neither Magicpin is at fault nor Apollo , the first response you get from customer support for such odd scenarios will always be dumb (Remember, you allowed the item to be marked as delivered, closing the support ticket is not wrong here considering the refund/replacement scamsters*)

I made the call to the store right away, a boy picked and after 2 min of investigation he realised his mistake and apologiesed, he requested the delivery boy to come again nd pick the product, but he denied saying he already completed it and wont come again.

The store person denied to get it delivered , but assured me that not to worry, as bill is made, u will get ur product soon (in a fishy tone, and laughing in the background)

The delivery person is fault and so are you. Experienced many similar incidents (Amazon, Flipkart, Pharmeasy) where delivery person marked the item as delivered when he isn’t able to do it on time and the only times i stopped myself from raising a support ticket is when the delivery person called me explaining the reason before he marked it so (There were times when i received the item a day/two after marking it delivered)

For the past month or so, there’s huge rush for home deliveries / store pickup because of the discounts, mistakes like these are expected once in a while but this doesn’t mean its a scam (If the product wasn’t marked delivered, both Apollo and Magicpin would’ve responded differently)

Deal Captain Deal Captain
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getready wrote:

What is the scam here? Neither Magicpin is at fault nor Apollo , the first response you get from customer support for such odd scenarios will always be dumb (Remember, you allowed the item to be marked as delivered, closing the support ticket is not wrong here considering the refund/replacement scamsters*)

I made the call to the store right away, a boy picked and after 2 min of investigation he realised his mistake and apologiesed, he requested the delivery boy to come again nd pick the product, but he denied saying he already completed it and wont come again.

The store person denied to get it delivered , but assured me that not to worry, as bill is made, u will get ur product soon (in a fishy tone, and laughing in the background)

The delivery person is fault and so are you. Experienced many similar incidents (Amazon, Flipkart, Pharmeasy) where delivery person marked the item as delivered when he isn’t able to do it on time and the only times i stopped myself from raising a support ticket is when the delivery person called me explaining the reason before he marked it so.

For the past month or so, there’s huge rush for home deliveries / store pickup because of the discounts, mistakes like these are expected once in a while but this doesn’t mean its a scam (If the product wasn’t marked delivered, both Apollo and Magicpin would’ve responded differently)

How i am at fault, the delivery boy marked it delivered by his own (as no otp was required to do so).
And that was not first response which was dump, every response is same (copy pasted) they just can’t read what you are replying/saying, they just past the same message and close the ticket.

The delivery person could be at fault, but at his position he was right, he asked the store boy for the item which they refused (by saying customer has already taken it).
Imo , the fault is of apollo store guy, and 2nd magicpin which closes ticket (not just 1 time but everytime) by giving same response as if it was an auto reply.

I had to shoot mail nd tweet , only then they did order cancellation and process the refund (they didn’t even gave any response though, it was still an auto process, seems the cancellation began from apollo side, as they were not even listening to my request or complaint)

Scam is when even explaining the whole scenario, the revert u get is auto/same and the issue is closed without any resolution and this case is wid apollo due to their no refund policy….while if it was food order issue then it was resolved immediately.

And the case u are comparing it with, is total different, marking early delivery and requesting not to complain as the delivery tem us running slow is entire different case.


Possibilities1 – if the delivery boy didn’t mark the item as delivered and agreed to go back and collect the item , then i don’t to raise issue at magicpin end.

Possibility 2 – even after this, if magicpin responded in a +ve way, and on that time they take the apolo nd me on same call then they got to know what is the case and they can act accordingly. They there won’t be ny issue, right.


Outcome imo – many are at fault, but the company which is managing all is only liable.

Mobile Guru Mobile Guru
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kartikxxx wrote:

How i am at fault, the delivery boy marked it delivered by his own (as no otp was required to do so).
And that was not first response which was dump, every response is same (copy pasted) they just can’t read what you are replying/saying, they just past the same message and close the ticket.

The delivery person could be at fault, but at his position he was right, he asked the store boy for the item which they refused (by saying customer has already taken it).
Imo , the fault is of apollo store guy, and 2nd magicpin which closes ticket (not just 1 time but everytime) by giving same response as if it was an auto reply.

I had to shoot mail nd tweet , only then they did order cancellation and process the refund (they didn’t even gave any response though, it was still an auto process, seems the cancellation began from apollo side, as they were not even listening to my request or complaint)

Scam is when even explaining the whole scenario, the revert u get is auto/same and the issue is closed without any resolution.

He gave me bill, i asked where is the item/product, he said he was not given any item by the store they said the customer has taken his order, u just take the bill and mark it deliver.

Yes, the delivery person marked it delivered but this is what happened isn’t it?

Delivery person arrived >> Gave you the bill >> He marked it delivered

The delivery person could be at fault, but at his position he was right, he asked the store boy for the item which they refused (by saying customer has already taken it).

I don’t think so. Miscommunication happens and for incidents like these he should’ve had a conversation with the store guys (/ deny the pickup). Seriously, who delivers just the bill to the customer? Can’t it be sent via email? He was greedy, hoping that he would get 100rs if he marks the product as delivered at your doorstep instead at the store. At least he shouldn’t have given you the bill and marked it after getting to know that you didn’t pickup the product but he didn’t

I made the call to the store right away, a boy picked and after 2 min of investigation he realised his mistake and apologiesed, he requested the delivery boy to come again nd pick the product, but he denied saying he already completed it and wont come again.

And when the store person requested the delivery person to pickup the product again and deliver it to you, he denied it because you won’t get paid again for the delivery

I had to shoot mail nd tweet , only then they did order cancellation and process the refund (they didn’t even gave any response though, it was still an auto process, seems the cancellation began from apollo side, as they were not even listening to my request or complaint)

Magicpin being the e-commerce portal doesn’t know what happened between the store and delivery person, delivery person and you. They simply assumed that the product got delivered (because it got marked so) and closed the ticket. Good thing is after communicating with them twice or thrice, you are able to resolve the issue (No strange thing for these cases)

Deal Captain Deal Captain
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getready wrote:
He gave me bill, i asked where is the item/product, he said he was not given any item by the store they said the customer has taken his order, u just take the bill and mark it deliver.

Yes, the delivery person marked it delivered but this is what happened isn’t it?
Delivery person arrived >> Gave you the bill >> He marked it delivered


The delivery person could be at fault, but at his position he was right, he asked the store boy for the item which they refused (by saying customer has already taken it).

I don’t think so. Miscommunication happens and for incidents like these he should’ve had a conversation with the store guys (/ deny the pickup). Seriously, who delivers just the bill to the customer? Can’t it be sent via email? He was greedy, hoping that he would get 100rs if he marks the product as delivered at your doorstep instead at the store. At least he shouldn’t have given you the bill and marked it after getting to know that you didn’t pickup the product but he didn’t

I made the call to the store right away, a boy picked and after 2 min of investigation he realised his mistake and apologiesed, he requested the delivery boy to come again nd pick the product, but he denied saying he already completed it and wont come again.

And when the store person requested the delivery person to pickup the product again and deliver it to you, he denied it because you won’t get paid again for the delivery
I had to shoot mail nd tweet , only then they did order cancellation and process the refund (they didn’t even gave any response though, it was still an auto process, seems the cancellation began from apollo side, as they were not even listening to my request or complaint)

Magicpin being the e-commerce portal doesn’t know what happened between the store and delivery person, delivery person and you. They simply assumed that the product got delivered (because it got marked so) and closed the ticket. Good thing is after communicating with them twice or thrice, you are able to resolve the issue (No strange thing for these cases)

I agree on ur delivery boy’s point of you.
While not on magicpin point of view.

They don’t know what’s happening – well m telling them, they could have listened to me then they can investigate, which they didn’t, why they are just assuming . Just an auto reply and closure won’t solve the issue and doesn’t serve the purpose of support blush.
Agar auto reply he Karna hai to vo toh AI kar he dega, bande kyu bithaye hai.

Mobile Guru Mobile Guru
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kartikxxx wrote:

I agree on ur delivery boy’s point of you.
While not on magicpin point of view.

They don’t know what’s happening – well m telling them, they could have listened to me then they can investigate, which they didn’t, why they are just assuming . Just an auto reply and closure won’t solve the issue and doesn’t serve the purpose of support blush.
Agar auto reply he Karna hai to vo toh AI kar he dega, bande kyu bithaye hai.

Like i said, their response would’ve been completely different if the product wasn’t marked delivered (And it wouldn’t have happened if you hadn’t accepted the bill). 

Imagine, a delivery person brings you a tampered box (no product inside), will you accept it? And if the delivery person suggests you to accept the delivery first and raise a ticket with support after that, how long do you think it will take for the issue to get resolved?

It would’ve been great if magicpin tried to understand you but that’s too much to expect, even from well-established portals like Flipkart or Amazon. Eitherways, it gets down to bad customer support (even if we assume magicpin to be completely wrong) and there’s no scam involved here 

Deal Cadet Deal Cadet
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Tanmayyy wrote:

My bbq order was delivered by dunzo guy wearing swiggy tshirt having zomato bag on his bike.

He might be operating ubereats app to mark deliver your order

Mobile Guru Mobile Guru
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MrKool_JJ wrote:

I’ve only paid on delivery so no issues for me..

Also, a generous lady called me up today and apologized for the inconvenience i had and also requested to take down the post from desidime (this post). – So that means Mpin allow is following DD?

Good to see that….

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