Money deducted but not refunded , whom should i contact

90°
Deal Cadet
csaram1067

I paid 7000 rs to dhani on  6th jan , thursday morning. But the transaction failed.

I got a mail from razor pay that the money would be refunded to bank account in 5 to 7 working days.


BUt till now its not refunded to my sbi account.

When i contacted sbi ,they till me to contact razor pay or dhani. But razor pay mail says to contact sbi. Whom should i contact ?

-——————

-———- Forwarded message -———
From: Payments <[email protected]>
Date: Thu, Jan 6, 2022 at 5:33 PM
Subject: RRN update for refund tracking
To: <———->
















Dhani





200614431













RRN for refund ID: rfnd_IgMkiVqRQD0






Refund reference number (RRN) can be shared with the bank for refund tracking.
Please reach out to your bank in case you don’t receive the credit in the
next 5-7 working days.












Refund Amount







5,000

.
00






Refund Id


rfnd_IgMkiVqRQD




Initiated On

6th Jan, 2022




Payment Amount







5,000

.
00







Payment Id


pay_IgMEmTqUa8




Payment Via

[email protected]

UPI




————————————————————————————

13 Comments  |  
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Deal Lieutenant Deal Lieutenant
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Havr you shared refund ids with sbi?
If yes, then share thr response to razorpay again

Deal Cadet Deal Cadet
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You did a transaction with Two worst financial institutions DHANI and SBI..

Your money will be refunded..but You can’t do much about it other than waiting for  SOMETIME..

Deal Cadet Deal Cadet
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Tekk wrote:

You did a transaction with Two worst financial institutions DHANI and SBI..

Your money will be refunded..but You can’t do much about it other than waiting for  SOMETIME..

Why do you say sbi is worst ??

But isnt razorpay the one taking care of dhani pay ?? I thought they were good.

Deal Cadet Deal Cadet
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insta wrote:

Havr you shared refund ids with sbi?
If yes, then share thr response to razorpay again

I told them and they are like  , " We are not responsible . pls contact razorpay "

Deal Lieutenant Deal Lieutenant
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csaram1067 wrote:

I told them and they are like  , " We are not responsible . pls contact razorpay "

Demand from sbi a written confirmation that they have not received refunds with mentioned refund ids. See what they say.

Entertainer Entertainer
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email sbi care with refund reference number and take that message to razorpay and dhani. That way you can get proper response. Even after this they continue doing it then complaint to nodal officer of respective parties. 

also mail your own sbi branch (sbi.bankifsccode @ sbi.com) 

Deal Cadet Deal Cadet
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P_A_N_K_A_J wrote:

email sbi care with refund reference number and take that message to razorpay and dhani. That way you can get proper response. Even after this they continue doing it then complaint to nodal officer of respective parties. 

also mail your own sbi branch (sbi.bankifsccode @ sbi.com) 

this mail id isnt working …

replaced full ifsc code in below id … ( 
sbi.bankifsccode @ sbi.com

)

Deal Lieutenant Deal Lieutenant
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contact razorpay 22g they are good in these cases

Entertainer Entertainer
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csaram1067 wrote:

this mail id isnt working …

replaced full ifsc code in below id … ( 
sbi.bankifsccode @ sbi.com

)

🥺😥 

[email protected] . co . in 

hurry worry curry



Deal Cadet Deal Cadet
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Anyway i have filed for chargeback on 25th with sbi and they have sent it to upi it seems … hope it works fast

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