https://www.desidime.com/discussions/money-taken-for-prepaid-order?page=1#post_9297259
- Name: Ms Siji George
- Email: [email protected]
- Phone: 08047485608
Nodal Officer:
- Name: Mr. Anubhav Mehrotra
- Email: [email protected]
- Phone: 08047485609
money taken for prepaid order
A friend ordered medicines from 1mg. Order was divided in two parts.for second one they mentioned on bill/sticker pasted on box that it is cod and mentioned amount to be collected.my friends senior citizen parents told delivery person that it should be prepaid but in his app was also showing that it is cod and amount to be collected was mentioned.so they paid thinking the difference would have been refunded. There was no refund of this amount to card.he has been contacting them from past 15 days but they are saying to wait 24-48 hours everytime and then they dont do anything.today one person said return window is closed but they dont want to return anything.why was cash taken in prepaid order? where to complain about this? @getready @guest_999 @quantum @Mayavi @Ash-D @Snapz @tappukepapa @saucap
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https://www.desidime.com/discussions/money-taken-for-prepaid-order?page=1#post_9297287
Do tweet on @ 1mgofficial to get help
https://www.desidime.com/discussions/money-taken-for-prepaid-order?page=1#post_9297821
Their app is messed customer support have no clue. Recently I had similar issue when extra amount for weight adjustment in big basket was deducted again even when I paid it during the delivery.
https://www.desidime.com/discussions/money-taken-for-prepaid-order?page=1#post_9299537
Faug wrote:Paji no reply or even an auto generated reply that they have received the mail.is there any other mail or escalation point? yesterday he again contacted chat, the person said to show photo of delivery person and to prove that cash was paid. He asked him why cod and amount to be collected mentioned on box then he again said to wait
- Name: Ms Siji George
- Email: [email protected]
- Phone: 08047485608
Nodal Officer:
- Name: Mr. Anubhav Mehrotra
- Email: [email protected]
- Phone: 08047485609
https://www.desidime.com/discussions/money-taken-for-prepaid-order?page=1#post_9302055
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kukdookoo wrote:
Paji no reply or even an auto generated reply that they have received the mail.is there any other mail or escalation point? yesterday he again contacted chat, the person said to show photo of delivery person and to prove that cash was paid. He asked him why cod and amount to be collected mentioned on box then he again said to wait
Tried calling the numbers? I think you should file a complaint in consumer forum.
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