Motorola one fusion plus issue (on sending sms)

Motorola one fusion plus issue (on sending sms)

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Deal Cadet
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Got new phone. Have airtel and jio. My jio network signal is low and so I don’t care. I use airtel. Every 3-4 hours, airtel sim shows as sim slot empty. Once i restart the mobile, the sim shows up again. I tried airtel sim in both slots, same issue.

Provide your suggestions. should I return the phone?

35 Comments  |  
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Deal Cadet
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It may be an issue with the sim card. Is the sim card quite old?

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Deal Major
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Could be software/hardware issue but this doesn’t sound good
Check Lenovo/XDA forums and see if anyone else is facing the same issue?
If you couldn’t figure it out, then raising return/replacement request is the only option

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silentOBSERVER wrote:

It may be an issue with the sim card. Is the sim card quite old?

Possible
@sb007 do test the airtel sim card in some other recent phone too & see if it works fine

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Deal Subedar
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Mobile has replacement option of 7 days. If anything mentioned above doesn’t work, Check any update available on phone, if yes do it else create replacement request. They would send technician to help resolve the problem

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getready wrote:

Possible
@sb007 do test the airtel sim card in some other recent phone too & see if it works fine

I have been using this sim in redmi note 4 without any issues for couple of years.

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stella.dmonte654 wrote:

Mobile has replacement option of 7 days. If anything mentioned above doesn’t work, Check any update available on phone, if yes do it else create replacement request. They would send technician to help resolve the problem

Checked software update. It is upto date.

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sb007 wrote:

I have been using this sim in redmi note 4 without any issues for couple of years.

But no issues with jio sim right (4G/VoLTE) ?

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silentOBSERVER wrote:

It may be an issue with the sim card. Is the sim card quite old?

Restarting the phone without physically touching the sim still works. So sim should not be the issue.

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sb007 wrote:

Ya I think so.

In that case.. you can also try for AIRTEL Sim replacement (might take couple of hours to a day to get it activated*) and test it (I feel it is more related to software*..but this is one of the things you could try before raising a return)

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sb007 wrote:

Restarting the phone without physically touching the sim still works. So sim should not be the issue.

Sometimes it happens. I was also facing the same issue with voda and when I got the sim changed, it vanished.

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I think this phone’s software/hardware is unable to handle airtel sim type or network type properly.

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Deal Newbie
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if its motorola then return it , they dont even gave promised update of latest andoird

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Deal Cadet
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Anyone using Motorola one fusion plus with airtel? Stupid airtel is saying volte is not compatible on my phone.

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Deal Lieutenant
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sb007 wrote:

Anyone using Motorola one fusion plus with airtel? Stupid airtel is saying volte is not compatible on my phone.

This is why I buy little old model. Useless then

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Imharsh wrote:

This is why I buy little old model. Useless then

Jio shows volte. But the stupid airtel not updated their systems. I think all manual. I try to call them and explain, they don’t understand. They are saying like robo “your device is not volte compatible”

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sb007 wrote:

Jio shows volte. But the stupid airtel not updated their systems. I think all manual. I try to call them and explain, they don’t understand. They are saying like robo “your device is not volte compatible”

Airtel volte available in your area? If yes then u will get volte after software update

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Imharsh wrote:

Airtel volte available in your area? If yes then u will get volte after software update

Yes. My old phone has volte. It cannot be about software as well, because jio volte is working fine. Airtel has to do some update from their side. I searched Google, and it says about IMS registration.

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Deal Cadet
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Good news. I am able to reproduce the issue. The sim card slot shows empty, whenever an app tries to send and read sms in background. For example, bank app requires authentication through sms. Also during upi registration.

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sb007 wrote:

Good news. I am able to reproduce the issue. The sim card slot shows empty, whenever an app tries to send and read sms in background. For example, bank app requires authentication through sms. Also during upi registration.

Everyone check if issue only with airtel or any other operator as well.

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sb007 wrote:

Good news. I am able to reproduce the issue. The sim card slot shows empty, whenever an app tries to send and read sms in background. For example, bank app requires authentication through sms. Also during upi registration.

One more good news, it is not just app sending sms in background. If I send a sms to anyone, the sim goes empty after few seconds.

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Deal Captain
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Get the sim replaced and if the issue still persists then opt for phone replacement.

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Analyst
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sb007 wrote:

One more good news, it is not just app sending sms in background. If I send a sms to anyone, the sim goes empty after few seconds.

Get the SIM replaced if possible. And regards VoLTE Moto devices have a chequered history in this regard for operators other Jio. It could be as simple as not being updated this early in Airtel’s compatibility list. But then again Airtel and Voda Idea VoLTE work w/o any issue in Redmi 3s which officially only supported Jio VoLTE once inserted in any compatible handset.

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LIMBO wrote:

Get the SIM replaced if possible. And regards VoLTE Moto devices have a chequered history in this regard for operators other Jio. It could be as simple as not being updated this early in Airtel’s compatibility list. But then again Airtel and Voda Idea VoLTE work w/o any issue in Redmi 3s which officially only supported Jio VoLTE once inserted in any compatible handset.

can the same trick work for jio vowifi as well? wink

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waterloo wrote:

can the same trick work for jio vowifi as well? wink

Dunno. For which handset? For some unsupported devices hacks/mods exist to enable VoLTE/VoWifi support. Its not just a matter of transferring a SIM with VoLTE activated in a compatible device to another one which isn’t.

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Deal Newbie
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Internet is not working when i am talking on phone (moto fusions+)

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cholranjeet0844 wrote:

Internet is not working when i am talking on phone (moto fusions+)

Ya. Volte required for that.

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Deal Newbie
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has this airtel VoLTE issue been fixed or is it still disturbing you? since my motorola is about to get delivered tomorrow, i was worried for the same, cause i have an airtel SIM too, will update tomorrow though one of my friends said he is not facing any issue with airtel on this particular said handset

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