Motorola washing machine - worst service

155°
Deal Cadet
ashish9312
Had bought a motorola washing machine 10kg on August-2023 and it stopped working on 30th July so raised a complaint on 31st July by calling their service centre, and was told will send technician in 48hours.. after 48hours no response i again call they say they weren't able to register the complaint due to technical error again asked for 48hours cut to next 5th August same reason that unable to register complaint citing technical issue.. i dropped a mail on 6th August received the same issue saying wait till 48hours.. and today again when I called they assured that within 48hours they will send someone.. motorola -flipkart-jeeves making fool of it, all this while being in bangalore and about 5kms away from their head office.. I wonder what happens when you buy from tier2-3 city! Also filed a national consumer complaint today will update what they do !
Top Comments
Deal Cadet Deal Cadet
Link Copied

PS the product is very good for the price point , talking about the service issue

Benevolent Benevolent
Link Copied

Product + service goes hand in hand...

There is a reason LGs/Samsung are no1 inspite of higher price..

Deal Subedar Deal Subedar
Link Copied

Even my godrej service center is at top in tier 4 village. 

They call in 24 hours and takes only 500 only as service center is approx 30 kilometres away from my house . 

Generous Generous
Link Copied

Take your washing machine and keep it in front of their main building and put hoardings not to buy it. It will go viral. You will probably get a brand new washing machine then. 

18 Comments  |  
9 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

PS the product is very good for the price point , talking about the service issue

Benevolent Benevolent
Link Copied

Product + service goes hand in hand...

There is a reason LGs/Samsung are no1 inspite of higher price..

Benevolent Benevolent
Link Copied
motorola ke sirf phone hi dhang ke hai. baaki sb bekar hai unka
Deal Subedar Deal Subedar
Link Copied

Even my godrej service center is at top in tier 4 village. 

They call in 24 hours and takes only 500 only as service center is approx 30 kilometres away from my house . 

Benevolent Benevolent
Link Copied

Godrej has been no1 for long in refrigerator...They have good service network 

Hotshot Hotshot
Link Copied

when buying product from not so popular brands (like Motorola is good for mobile not consumer appliances) it is better to check if service center is present in your area or not else buy samsung/lg etc

Deal Cadet Deal Cadet
Link Copied
Bro staying in Bangalore what else would i expect only thing left after consumer forum is to visit their office directly!
View 2 more replies
Generous Generous
Link Copied

Take your washing machine and keep it in front of their main building and put hoardings not to buy it. It will go viral. You will probably get a brand new washing machine then. 

Deal Cadet Deal Cadet
Link Copied
joy probably should try
View 1 more reply
Deal Cadet Deal Cadet
Link Copied

Who advised you to buy motorola washing machine? Always buy good brand products

Deal Subedar Deal Subedar
Link Copied
MOTOROLA

Motorola is a consumer electronics and telecommunication company owned by Lenovo Group Limited. Motorola has partnered with Flipkart to manufacture, market and distribute their products in India.

Guys, please read all the details before buying stuff from so called 'brands'. Most of these are nothing but licensed products. Which means the brand, in this case Motorola, has nothing to with the product. Its a flipkart 'sourced' product.  

Deal Cadet Deal Cadet
Link Copied

Right so will connect with Flipkart pray🏻

Deal Cadet Deal Cadet
Link Copied

So after over a month, finally feels like a win(obviously didn't want the consumer court hassle), it seems the part/replacement isn't available with the company so Flipkart informed,it will pick up the product and will refund the full amount..

Deal Cadet Deal Cadet
Link Copied

Any person who can guide me what to do?

So with the machine separately I had bought a Oneassist extended warranty worth 2.6k for 3years.. and now that the Flipkart is picking up the product and refunding but I'm stuck with this extended warranty plan for which Oneassist says we cannot refund the amount as it's not been bought together with the machine in a single Invoice..

Deal Cadet Deal Cadet
Link Copied

So the product has been finally picked and got full refund paid to Flipkart!

replyuser
Click here to reply
Reply