My 5 yr old amazon account compromised after I lost phone and forgot to update number

Deal Cadet
hsmhsm

I have a long order history in my amazon account but due to foreign travel I was not using it since last year. After I lost my mobile recently I received an email that my account email has been changed. Amazon CC verified everything incl. address, name, order etc but still reluctant to restore my account saying it requires OTP verification and email is not enough. But another representative says I will get back account.
How can I contact directly with Amazon investigation team or someone who can solve this problem ?

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Pro Entertainer Pro Entertainer
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Kyu yaad karte ho bhooli bisri baatein… sad … Jab bhool gaye to bhool hi jao… smile toungueout
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Yeh lo…
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Deal Lieutenant Deal Lieutenant
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mail your concern to [email protected]

Deal Subedar Deal Subedar
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You Lost Mobile Right. Then You Did Took Replacement Sim For The Same?
No FIR Done For Mobile?

Deal Cadet Deal Cadet
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I didn’t take replacement sim but filed FIR

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Deal Cadet Deal Cadet
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Something fishy here number lost didn’t took replacement sim but only lodge complaint???

As far my knowledge is concerned no need for fir copy just produce vaild document they will issue new instantly

Deal Cadet Deal Cadet
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What kind of valid document ? I already verified my orders, address etc with amazon CC.

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Deal Subedar Deal Subedar
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Send a copy of FIR to Amazon on [email protected].
Tell them to change your number, they should help.

Tech Guru Tech Guru
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No phone+ email changed.!

If you have done KYC in Amazon atleast provide that. Otherwise How would they know it’s you?

Btw you can ask them to stop any Apay wallet txn for few days until you get a New sim. That’s all.

Incase you are trying to get access to someone else’s Amazon account you need atleast access to registered email or phone number or learn skillful social engineering tricks.

That’s all folks

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