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Myntra Account Blocked !

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The PostMighty
NIPUN8

I’m unable to login to my Myntra account, It’s giving error-‘Account doesn’t exist’, Is anyone else facing the same?
I have Rs 3500 Balance in this account!
@getready @raghupro @rajrocks
(Update) received this reply from Myntra after reaching them-
"Dear Customer,

This email is in regards to your Myntra account linked with the e-mail

The account was found to be in violation of the Myntra Fair Usage Policy and has been deactivated for any further transactions.

We regret to inform you that we will not be able to accommodate any return, exchange, refund, or credit transfer request in this account.

For more details, please refer to the below link and check clauses 4 and 12.

https://www.myntra.com/

termsofuse.

Regards,
Anurag | Myntra"


Please Don’t Keep Balance in Myntra Account!

38 Comments  |  
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Community Angel Community Angel
Admin
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Assuming you use to login via email id only earlier?

Mobile number was not linked?

The PostMighty The PostMighty
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bumblefoot wrote:

Assuming you use to login via email id only earlier?

Mobile number was not linked?

I use to login through mobile no. only but email is also linked.

The PostMighty The PostMighty
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getready wrote:

Working fine here

Please help bro, My account blocked with 3500 gc balance and gift card was purchased from myntra only.

Mobile Guru Mobile Guru
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NIPUN8 wrote:

Please help bro, My account blocked with 3500 gc balance and gift card was purchased from myntra only.

Too many returns?
-
Tried contacting their Twitter/FB support?
I have no idea about Myntra’s escalation matrix confused

According to their T&C, pending refund will also get forfeited
// Myntra may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, Myntra credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of Myntra. //

The PostMighty The PostMighty
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getready wrote:

Too many returns?
-
Tried contacting their Twitter/FB support?
I have no idea about Myntra’s escalation matrix confused

According to their T&C, pending refund will also get forfeited
// Myntra may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, Myntra credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of Myntra. //

Reached them through Twitter only as there was no option on myntra, I just need gift card balance back, There was no pending refunds, And also its an 5-6 year old account with orders more than a average user. Returns were only genuine!

The PostMighty The PostMighty
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getready wrote:

Too many returns?
-
Tried contacting their Twitter/FB support?
I have no idea about Myntra’s escalation matrix confused

According to their T&C, pending refund will also get forfeited
// Myntra may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, Myntra credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of Myntra. //

Can i chargeback on cc for this gift card transaction? It was purchased on September 17th.

Mobile Guru Mobile Guru
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NIPUN8 wrote:

Can i chargeback on cc for this gift card transaction? It was purchased on September 17th.

You can give it a try
Reason: Purchased GV, added to account + Myntra not letting me use the GV
Its gonna be interesting, how myntra reacts to the bank query
^^ Make the “Dispute reason” very clear that Myntra is not letting you use the GV to rule out delivery issues

The PostMighty The PostMighty
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getready wrote:

You can give it a try
Reason: Purchased GV, added to account + Myntra not letting me use the GV
Its gonna be interesting, how myntra reacts to the bank query
^^ Make the “Dispute reason” very clear that Myntra is not letting you use the GV to rule out delivery issues

Ok, Thanks A Lot!

The PostMighty The PostMighty
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getready wrote:

You can give it a try
Reason: Purchased GV, added to account + Myntra not letting me use the GV
Its gonna be interesting, how myntra reacts to the bank query
^^ Make the “Dispute reason” very clear that Myntra is not letting you use the GV to rule out delivery issues

I’m getting three options -
1. Goods or services were not received
2. Goods were faulty or defective
3. Goods and/or services were not as described
Which one should i choose?

Mobile Guru Mobile Guru
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NIPUN8 wrote:

I’m getting three options -
1. Goods or services were not received
2. Goods were faulty or defective
3. Goods and/or services were not as described
Which one should i choose?

Definitely not 1
Both 2/3 seem apt for the current situation ( Second is more relatable? )

Deal Subedar Deal Subedar
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Looks like Bloody flipkart started implementing their nonsense policies in Myntra also. rage

The PostMighty The PostMighty
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getready wrote:

Definitely not 1
Both 2/3 seem apt for the current situation ( Second is more relatable? )

Yes, Going ahead with 2nd Option!

Deal Subedar Deal Subedar
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On my new account I wasn’t able to update email address, it said email already exists in database. When used the email using forgot password, it says no account found. When contacted support, they are asking Govt ID proof to update email address. New account does not have any purchases, refund, gv etc. Infact I don’t recall ever shopping on Myntra since 3-4 years. Their stupid policies, even twitter escalation / manager calls could not help than asking Govt ID proof. Senseless. I said you will then misuse my Govt ID proof bcoz it does not have my email on it, then what you want to verify out of it? Old account, purchases, balance records, etc understandable, but for new account Govt ID. I DENIED!!!

Deal Subedar Deal Subedar
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Smak wrote:

On my new account I wasn’t able to update email address, it said email already exists in database. When used the email using forgot password, it says no account found. When contacted support, they are asking Govt ID proof to update email address. New account does not have any purchases, refund, gv etc. Infact I don’t recall ever shopping on Myntra since 3-4 years. Their stupid policies, even twitter escalation / manager calls could not help than asking Govt ID proof. Senseless. I said you will then misuse my Govt ID proof bcoz it does not have my email on it, then what you want to verify out of it? Old account, purchases, balance records, etc understandable, but for new account Govt ID. I DENIED!!!

There is absolutely no requirement for any kind of govt ID to create account on ANY private website, especially shopping websites. Only RBI registered wallet service providers may ask for govt ID for KYC purpose only & that too only when customer initiated. Therefore such requests by Myntra etc are completely illegal, no matter new account or old account. OTP verification is more than enough for account security.

In your case, it looks like stupid & brainless customer care and brainless policy implementation on myntra side. You did right thing, never give into such ridiculous demands of these jokers.

The PostMighty The PostMighty
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Complaint Raised To Myntra Twitter, Facebook, Instagram accounts and woohoo cs, Qwicilver nodal officer. Consumer complaint also on woohoo & myntra!

The PostMighty The PostMighty
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NIPUN8 wrote:

Complaint Raised To Myntra Twitter, Facebook, Instagram accounts and woohoo cs, Qwicilver nodal officer. Consumer complaint also on woohoo & myntra!

I’m also able to check transactions and balance on qwikcilver site-  https://cdn0.desidime.com/attachments/photos/715219/medium/Screenshot_20210929-104416__01__01.jpg?1632894814

Deal Cadet Deal Cadet
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I am afraid , I have 2300 in Myntra gv , going to use all tomorrow night in sale

Deal Baba Deal Baba
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shinningstarhere wrote:

I am afraid , I have 2300 in Myntra gv , going to use all today night in sale

There is a sale in Myntra today ?

Deal Newbie Deal Newbie
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Myntra is a chor company. I am fighting with their twitter team/Case managers/logistic team since 25th August. After more than 1 month also they are still working on this issue with a promise to solve it in next 48 hours.

  • My parcel costing 2k was not delivered but marked delivered.
Deal Cadet Deal Cadet
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I would say please avoid Myntra unless the offer is very lucrative , Their support and return service will suck all your blood . I purchased a Wahl trimmer which turned out to be faulty and it had 15 days no question asked return policy available but still they want me to visit Wahl service center for resolution. After followups I ended up by visiting service center and getting a replacement but Myntra was of no help.

Missing