Need advice regarding complaints to Ombudsman for Kotak dormant account.
- 686
- 20
-
- Last Comment
Hello There,
I had a Kotak 811 basic account which I created 4 years back and as I didn't use it for more than 1 year they made my account dormant with the balance of Rs. 109.
I never noticed this until I applied their cc 2 times and they declined the card both times because of the dormancy.
I visited a branch in my hometown a total of 2 times in a year and they declined to assist me and said there is some KYC error which can't be resolved.
I asked them to close my account, They said it can't be closed as there is no kyc and told me to wait for a year and the account will be auto closed and so.
Then I left and filed a complaint to rbi with a fine asked for Rs. 10L(May be in greed and frustration).
Now, I received a call from my home branch in NCR by a branch manager and he said it could be done and resolved in a day but the branch i visited was goofed up and he asked me to wait for few days, All this happened within a week after filing complaint to RBI and they know about ir.
Can anybody guide, Or suggest what I can do, Can I ask them for a fine which I did through RBI.
Thanks in Advance.
I had a Kotak 811 basic account which I created 4 years back and as I didn't use it for more than 1 year they made my account dormant with the balance of Rs. 109.
I never noticed this until I applied their cc 2 times and they declined the card both times because of the dormancy.
I visited a branch in my hometown a total of 2 times in a year and they declined to assist me and said there is some KYC error which can't be resolved.
I asked them to close my account, They said it can't be closed as there is no kyc and told me to wait for a year and the account will be auto closed and so.
Then I left and filed a complaint to rbi with a fine asked for Rs. 10L(May be in greed and frustration).
Now, I received a call from my home branch in NCR by a branch manager and he said it could be done and resolved in a day but the branch i visited was goofed up and he asked me to wait for few days, All this happened within a week after filing complaint to RBI and they know about ir.
Can anybody guide, Or suggest what I can do, Can I ask them for a fine which I did through RBI.
Thanks in Advance.
Expired
19 Comments
|
8 Dimers
- Sort By
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148340
Ohh I see, I think Cx is getting a reward too for the stress.
View 3
more replies
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148365
can you please share the procedure to file the complain (or webpage to read)
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148387
Here is the link: https://cms.rbi....in
Just a basic process.
Just a basic process.
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148542
Normal process for filing a complaint in any bank is in the following order: Customer care>Nodal officer>Appellate officer> Ombudsman
If you have followed this route with appropriate timelines and have records then only you can claim any compensation.
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148717
Compensation is as per rules & norms, one can't just ask for any amt as compensation for any complaint.
@kukdookoo
@kukdookoo
View 1
more reply
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148578
10lakh jada nahi ho geya paji? + @guest_999
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148761
haha, bhai bht sardard kiya hai inhone 1 saal mein, Ulta cibil gira diya.
View 3
more replies
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148600
Did they charged anything for dormant ac of kotak saving ac? As sometime it happen balance becomes negative for not keeping or using ac
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9148763
Its not negative, Its positive but restricted the credit and debit thing.
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9149000
Asked for 10 lacs in fine. (Maybe due to greed.)
Yeah maybe .😄
https://www.desidime.com/discussions/need-advice-regarding-complaints-to-ombudsman-for-kotak-dormant-account?page=1#post_9149023
heha, And they closed my complaint.
Click here to reply
Reply
If they are working on your concern now and resolve it in the coming days then you cannot ask for compensation. Compensation is only awarded when they r unable to resolve it on time.