Need guidance - Amazon refund not processed for 4.5 months

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iamrafic

Hi,

I place an order on May 05, 2021 and cancelled it on May 06,2021 due to delivery issues in lockdown. But the refund is not processed stuck somewhere(refund amount is 9000/- paid via credit card).

I have been chasing the amazon team from May 10, 2021 but the refund is still not processed. Whenever the customer care representative initiates the refund its failing at their end. So they have raised a internal ticket to backend team, and they are working for more than 2 months. Whenever i contact them they say they will need 3 more business days to resolve the issue, saying multiple teams are involved.

What should i do to escalate this issue. 4.5 months for a refund is too much. Please advice.

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Deal Subedar Deal Subedar
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Why didn’t you file for a chargeback from your credit card ?

Deal Cadet Deal Cadet
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iamrafic wrote:
Need guidance – Amazon refund not processed for 4.5 months

What should i do to escalate this issue. 4.5 months for a refund is too much. Please advice.

Find the survey?p=ABCD1234EFGHIJ5678 kind of code, within the URL of the survey (Yes/ No) links you get from the CSAs.

If you wish to contact AmazonIN by voice,
use any one of those codes (poll IDs) from any of those survey links (preferably of the agents who were too poor at helping)

And then replace that code… in this URL https://www.amazon.in/gp/help/customer/ces/phone-popup.html/ref=ces_popup_phone?pollId=ABCD1234EFGHIJ5678 replace ⚠️ABCD1234EFGHIJ5678⚠️ with the actual poll ID in the URL from the Yes/No survey links of Agents

Usually, during daylight hours and even till about 21:30 or 10pm.. the sensible escalations teams respond to such calls.



you could … on chats or emails or on such calls… keep pressing for the phucking TT (trouble ticket) number or the specific case IDs generated.. to be given to you in writing.
If the other person is sensible, but dicey about why you want it
Just say that a friend who is a student of law… guided you to always have documented communications.

do not overuse those ‘alleged’ escalations callback URL.

It would route calls to Primary/ Retail queue if callback is tried on the same 📱number📲 or from the same Amazon account for over 5-6 times in 5-6 hours.


https://desidime.com/forums/dost-and-dimes/topics/need-guidance-amazon-refund-not-processed-for-4-5-months#Amazon_spam_filters_temporarily_blacklist_a_number_to_safeguard_the_system_from_being_used_to_harass_others
Irrespective of why the calls dropped, failed to connect

if during 12-24 hours, one initiates too many (12? 20?🤷🏻‍♂️) callbacks (from India or North America or UAE or Any site) to THE SAME 📱phone number📲, then the system treats it as spamming “that particular number”.
For 48hours to a week thereafter, feeding that 📱phone number📲 again in the callmeback form/page might give one a ‘generic’ … unusual activity warning https://desidime.com/forums/dost-and-dimes/topics/amazon-blocking-accounts-for-calling-customer-care
So do not repeatedly use the same number to intiate the callmeback request.
And do not worry, if a general pop-up alert comes up.
Your account is not blocked. It is just Amazon temporarily adding that one 📱number📲 on a blacklist… to avoid the possibility of the number being spammed… by using Amazon’s callmeback feature.
😉just use different phone numbers if you are frequently using the call me back service of Amazon.😉 This is not region specific, but number specific.
Whether you initiate callmeback from DOT IN, DOT AE, DOT COM site… or from 10 different Amazon accounts… the centralised system would just count the number of requests for that specific number.

@iamrafic care to share .. till what level of the escalation matrix have you gone¿ if any?

Why isn’t there urgency on your part to have a fresh ‘contact’ on that order created ever 30-40 hours?
Although Amazon processes have gone to the dogs… CSD being no different.
You do know… that even their third party run call centres do fall back on possibly real Amazon employed agents… agents who take contacts raised to the ‘leadership team’/ escalations team.. you know that ..right?

They do record/ annotate the severity/ level of each of the customer’s contact.
The more number of ‘L3’/‘L4’ level or specialist skill agent contacts that there are.. the more dire situation gets presented.
(That those @ssholes/ highschool passout kids… haven’t been able to help despite their unified efforts.

have you or have you not yet reached out to the imbecilic morons in the ECR team (Executive Customer Relations)?
It would be enthralling to try them too [email protected], [email protected] or [email protected]

if someone on the calls so much as commits to have created/ taken a follow-up to call you back later or seeks N days/ N hours as the turnaround time if an effing escalation, then too take it in writing.
Hello,

I am Nincompoop from Amazon Specialist Resolution Team.

I’ve set a reminder to call you back on 12th September 2021 at 05:00 p.m. regarding
Order No: 171-8540396-2802702 on your numbers 9575339002, 6260430323.

Thank you for your patience with imbeciles like me.

We will get back to you with an update.
Warmest regards,
Nincompoop
Amazon.in

If there are ANY commitment or requests placed in you to wait for X Y or Z timelines
then
having it documented on your side is not an unfair demand from plaintiff’s side.

And they are NOT doing one a favour by giving you any sort of pre-drafted canned texts (Amazon calls them ‘blurbs’)
Or even by having then detailed hand written/ self typed… pointwise summary or update e-mail.

unless your account/s or you are flagged or the payment method/card itself are under investigation… there is no way they can explain or excuse out themselves out of how/why this loop hasn’t closed yet.


Do keep throwing in ‘matter of fact’ BUT NEUTRAL (non passionate) warnings to ECR or other ‘direct Hyderabad based’ Amazon internal employees that “mental agony” “deficiency of service” “harassment” and such terms …make this a fit case to have any ‘civil suit’ adjudicated in your/ plaintiff’s favours.


Of-course no civil suit is needed. But such pressure or seriousness serves the purpose of them expediting the phucking escalation severities

and mumbling apologies with offers to throw some money your way, as compensation.
(Obviously unless your order and thus the refund was part of a fraud or something.. you have to keep a tough posture throughout. Not melt under an offer of a ₹400-₹500 ‘token of apology’ goidwill gift card also)

Keep this thread updated… if you wish to and if you can.

Hope things resolve soon, with minimal incremental agony.

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@lkjlkj666
Thanks. I did raise the issue with all the CC executives, they were helpful in understanding the issue and escalating. Even i have got followup emails and calls for the 1 or 2 executives about the status.

The problem looks technical, as whenever they try to refund its getting rejected in the system it seems.So a backend ticket has been raised and multiple followups made.

The backend technical team keep on extending the resolution time, for some reasons. I will reach out to [email protected], [email protected] and keep you posted.

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iamrafic wrote:

The backend technical team keep on extending the resolution time, for some reasons.

Back in 2013-2014, we have received paper cheques as refubds of the then COD orders, based on the same automated system as the North America site.
That system was… to trigger the request to the banker… as per the ‘name on the account’.
But smart Alecs in our households had kept names lime ‘Amitabh Bachchan’ ‘Jeffrey Bezos’ ‘Amazon Customer’.
Maybe we still have those cheques as souvenirs.


Back then, we used to plead with the real escalations (Amazon’s In-house L3/L4 staff used to be part of the IN-SNR team) to rather give us refunds as ‘Gifts and Credits’.. but they would have same ‘technical limitations’ in issuing the refund as Pay balance.


They cannot sodomise the customer thus ‘keeping on extending the resolution timelines’.
They still do have the same ways to tske a token indemnity from you.. that ypu are accepting a different payout mode as full settlement of the refund… and thereafter issue you a paper cheque or electronic funds transfer to bank account “of your choice”.

Say , your I.T. file might be under the random set of ‘scrutiny’ cases by the Taxmann. Then No Amazon or Flipkart can force you to take unexplainable credits.
We gave indemnities with some random (expired or no longer valid) voter ID or Passport copy as photo ID with the indemnity .doc file I think.
One cheque got cancelled and the new one came in the name of our cousin grandmother, as requested by us.
Got deposited in some cooperative bank account.

If any old timer, direct ADCPL (and not third party call centre) employee or ECR person raises tbe correct requests to the commercial, promotions, payments, seller support teams… then even the refund can be diverted away from “back to source” …. to cheque/NEFT/ “Gifts and Crexits”.


The irksome issue is… even those (CSAgents) who do know how to raise these requests internally.. msy shy away from taking it upon their shoulders to do so.

Because such contra adjustments need cross approvals and tangential authorisations outside the standard operating procedures… involving N different teams (who may or may not be i sync with each other. #Corporate #culture | #office #politics )

Unforrunately… ECR positions off late got filled as a way to do “ego massage”.
People who were made ‘managers’ in xyz positions, could not be demoted outright after those processes got outsourced to Daksh-IBM, Intelenet BPO.

They were often retsined by giving the lollipop if ‘now you work as part if ECR".

But ill-formed human habits snd the ’chalta hai’ (casual) desi psyche do not changed easily.

Many (alleged ECR agents) neither posses the empathy, nor the zest or the intellect to ideally justify being in the shoes of legacy colleagues before them.

So just ‘gsuge’ them first.. in whatever way one can


One standard way I use … is to throw them off-track.
▪︎ request callbacks only from a vernacular (Hindi) speaking agent.
▪︎ calls only between daylight hours (as I have eyesight issues reading under artificial light. Blah blah).

If a moron robotically calls me at 2030 hours or even as late as 9pm at times…
It gives me an idea. Mistly s/he is a newbie ECR and got stupid pressure to resolve as many contacts as they can.
.
Since most verbiage/ scripts are made in English..
Makibg tgem speak in Hindi or non English.. again makes me gain a slight upper hand.. in “slowing” the other person down.
Else they parrot the script and thing they are off the hook.. irrespective of whether the issue gets addressed wholistically.

You can tell ECR.. that ECR are not being approached for a measly refund. BUT RATHER ABOUT the massive phuck up in a 26 years old tech behemoth not having the basic systems to address or rectify the systemic flaws.

Then.. see if the ECR person still oy talks of the refund.. without ever using terms like “deep dive” “i will eaise so and so concern to our management” “i will remain connected to you” in the oncoming days/weeks..
… like if the associate is a sensible ‘pro’.. they would rake ‘ownership’.
And would let the contact remain locked to them and open (not tesloved).. till it actually gets addressed to your advantage.

Hooe you get a decent agent to help you out.

Deal Subedar Deal Subedar
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It happens . happened with me , merchant had refunded my money but it did not go through .

Just get a confirmation mail from amazon that they had tried processing refund and payment failed . and ask you to contact your bank for tracing the payment .

contact your bank with that email and file a dispute , you will get your temporary credit from bank to your card .

Deal Newbie Deal Newbie
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You should have raised a dispute through your credit card issuer..it should have been resolved by now..

some banks don’t accept disputes after 90 days.but you can contact bank ask them whether they can rasie a dispute now…

Hunk Hunk
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soyoozms wrote:

Back in 2013-2014, we have received paper cheques as refubds of the then COD orders, based on the same automated system as the North America site.
That system was… to trigger the request to the banker… as per the ‘name on the account’.
But smart Alecs in our households had kept names lime ‘Amitabh Bachchan’ ‘Jeffrey Bezos’ ‘Amazon Customer’.
Maybe we still have those cheques as souvenirs.


Back then, we used to plead with the real escalations (Amazon’s In-house L3/L4 staff used to be part of the IN-SNR team) to rather give us refunds as ‘Gifts and Credits’.. but they would have same ‘technical limitations’ in issuing the refund as Pay balance.


They cannot sodomise the customer thus ‘keeping on extending the resolution timelines’.
They still do have the same ways to tske a token indemnity from you.. that ypu are accepting a different payout mode as full settlement of the refund… and thereafter issue you a paper cheque or electronic funds transfer to bank account “of your choice”.

Say , your I.T. file might be under the random set of ‘scrutiny’ cases by the Taxmann. Then No Amazon or Flipkart can force you to take unexplainable credits.
We gave indemnities with some random (expired or no longer valid) voter ID or Passport copy as photo ID with the indemnity .doc file I think.
One cheque got cancelled and the new one came in the name of our cousin grandmother, as requested by us.
Got deposited in some cooperative bank account.

If any old timer, direct ADCPL (and not third party call centre) employee or ECR person raises tbe correct requests to the commercial, promotions, payments, seller support teams… then even the refund can be diverted away from “back to source” …. to cheque/NEFT/ “Gifts and Crexits”.


The irksome issue is… even those (CSAgents) who do know how to raise these requests internally.. msy shy away from taking it upon their shoulders to do so.

Because such contra adjustments need cross approvals and tangential authorisations outside the standard operating procedures… involving N different teams (who may or may not be i sync with each other. #Corporate #culture | #office #politics )

Unforrunately… ECR positions off late got filled as a way to do “ego massage”.
People who were made ‘managers’ in xyz positions, could not be demoted outright after those processes got outsourced to Daksh-IBM, Intelenet BPO.

They were often retsined by giving the lollipop if ‘now you work as part if ECR".

But ill-formed human habits snd the ’chalta hai’ (casual) desi psyche do not changed easily.

Many (alleged ECR agents) neither posses the empathy, nor the zest or the intellect to ideally justify being in the shoes of legacy colleagues before them.

So just ‘gsuge’ them first.. in whatever way one can


One standard way I use … is to throw them off-track.
▪︎ request callbacks only from a vernacular (Hindi) speaking agent.
▪︎ calls only between daylight hours (as I have eyesight issues reading under artificial light. Blah blah).

If a moron robotically calls me at 2030 hours or even as late as 9pm at times…
It gives me an idea. Mistly s/he is a newbie ECR and got stupid pressure to resolve as many contacts as they can.
.
Since most verbiage/ scripts are made in English..
Makibg tgem speak in Hindi or non English.. again makes me gain a slight upper hand.. in “slowing” the other person down.
Else they parrot the script and thing they are off the hook.. irrespective of whether the issue gets addressed wholistically.

You can tell ECR.. that ECR are not being approached for a measly refund. BUT RATHER ABOUT the massive phuck up in a 26 years old tech behemoth not having the basic systems to address or rectify the systemic flaws.

Then.. see if the ECR person still oy talks of the refund.. without ever using terms like “deep dive” “i will eaise so and so concern to our management” “i will remain connected to you” in the oncoming days/weeks..
… like if the associate is a sensible ‘pro’.. they would rake ‘ownership’.
And would let the contact remain locked to them and open (not tesloved).. till it actually gets addressed to your advantage.

Hooe you get a decent agent to help you out.

With the help of your info, I was able to contact the higher authorities regarding one of my old orders. They called me today and added gift voucher worth 5000 in my pay balance. 😋😋😋

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bikidas2060 wrote:

With the help of your info, I was able to contact the higher authorities regarding one of my old orders. They called me today and added gift voucher worth 5000 in my pay balance. 😋😋😋

kya case tha biki 22g aur kitna purana

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@soyoozms

I have got a call from USA and they added 9000 as apay giftvoucher to my account as a goodwill until the refund issue is resolved. They said, the refund issue is still been worked on, once its resolved the payment will be reverted back to the original payment mode.

Once the refund issue is resolved, If i’m willing i can give them back the apay balance they credited. stuck_out_tongue wink

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iamrafic wrote:

@soyoozms

I have got a call from USA
Once the refund issue is resolved, If i’m willing i can give them back the apay balance they credited. stuck_out_tongue wink

Good to know🙂

Unless it was about dot CA or dot COM site or your order or account was somehow having the non Indian address is default billing address with a linked payment method..
It is unlikely that the NA (North America) CSD assisted you.
If the order was at the DOT IN site, you mostly got a call from Hyderabad… if it was an ECR person.


Happy for you that you’ve some respite.
Although everyone might be keen to know, the actions or steps you might have taken… to get the ad-interim response.

If you feel okay sharing, some day.

Yes I get overly critical at times, but I too do understand they are human. And usually the socio economically disenfranchised lot😔 only end up in Customer care (even if it is ECR).

If it is ECR handling your case, then I apologise.. that I missed out on giving you the heads up.
That if any of the sensible primary or newbie escalations folks see ANY specialist team annotations on any issue.. then they turn frigid. And refuse to assist “because your case is slready being looked into/ lock to our Higher🙄 team/ specialist team”.

And sadly for you and me, there is no direct way to reach ECR by voice or chat.

Now, do take everything in writing .. in summary emails.. of what and why happened.

ECR people can tend to not write emails.. except sending vague blurbs (blurbs in Amazon = the predrafted/canned messages).
.
So if ever you need to show or prove why you got the 1₹ or ₹100000 gift credits in account.
Get it in writing NOW.
If the agent so much as burped or farted on the call and that burb or fart has material impact on your account.. ask the (ECR) person to acknowledge it over summary email.
That I Sukanya/ Sukumar let out a small fart💨, in tesponse to so and so.
.
.
No GC added to the account can be un-added in the Amazon software.
.
Three plus years back.. I dragged things to the ECR for an excess amount added to our then main account.
15% cashback on ₹545 order was added just after return window expired. Whereas we had to return the item due to Cloudtail and Amazon’s incompetance in providing an invoice with the serial number on it.
.
15% of 545₹ is what they saw.
.
A major blunder and a phuck-up of the famed Amazon’s ststems is what i saw.
.
.
ECR just kept us dangling.. till finally.. one day the agent called up to say.. the commercial and promotion teams had given the NOC for blah blah blah.
.
And in 24 hours.. the back end people eould “lock out” the unused GC.
.
The lock out too could only be effected if the added GC remains completely unused/ not redeemed at all.
.
.
But it is 2021. Amazon is in a mad rush to juat bulldoze ahead.
.
So no one would even file any relevant escslations even to reverse mistskes.
.
Your ₹9000 goodwill GC is not even a mistake.
.
It shsll remain.
.
But like others above properly helped you. Do keep the chsse/heat on for chsrgebacks or whatever it is.
.
And in case of anyone (Income Yax Dept. of FinMin of GOI …. or the CAP team of TRMS) ever needing justifications.
.
Have the CSAgents or ECR agents scknowledge the case, the crefits.. in writing.. over hand drafted emails. (Rewuest them.. please do not send us blurbs)
.
Sorry.. I only ever had a credit card in my life for 4 months in 2003-2004 .. that too to oblige someone young man’s quarterly sales targets.
I do not know what or how this chargeback thing works.
I was younger and nsive. And HSBC people where I had other banking relationships too.. kind of kept diverting me on closure request.
I just shredded the card. Wrote emails to their CC with their VP, AVP in Cc.. and forgot about it.
.
.
But the refund of order is 100% a seperate thing thsn the Goodwill GC… unless they categorically state that THIS.. IS IT!.
.
Then ofcourse they aren’t going to reopen the same loops internally with their 10 different teams which get involved in such adjustments.

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bikidas2060 wrote:

With the help of your info, I was able to contact the higher authorities regarding one of my old orders. They called me today and added gift voucher worth 5000 in my pay balance. 😋😋😋

Arey waaah😊…
…sorry I stopped checking notifs after mods/admins seemed to have censored few of my reasonable (non political/ non religious) posts.
.
So only saw this now. By chance.
.
I wish i connect to you on call or live medium to get dome insights.
.
I am bit zapped now to tyoe and there is so much at times.
.
.
Like unless haraam ki kamai (Tata birla, overnight celebrity)… how or why do people sit shaant or give up on hopes of getting their rights back.
.
Not jusr refunds.. i mean… rights.
.
I really could get coached.. over N calls.. by gurus like you🙇🏻 or @iamrafic 🙇🏻 … on how you all can reign in on the monster that the brain is.
.
.
Shaanti chaahiye jeevan mein.
I could do with “peace coaches” like you.. in my life🙇🏻

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Hi I’m also having problem like this.
I ordered a phone with exchange. Now phone I received was faulty so asked for replacement. Customer care told me due to some technical issues replacement can’t be done. So she said return the product and order again. And she said all the previous discount and exchange amount will be paid back in apay balance. It’s been 50 days but still no remedy. I’m copying the content of email I received if anyone has any insight please help.

Hello,

I am Parul from Amazon Customer Service India.

I can understand that you are concerned about the issue with your order xxxxxxxxxxx item iQOO 7 Legend 5G (Legendary Track Design, 8GB RAM, 128GB Storage) | Upto 9 Months No Cost EMI | 3GB Extended RAM.

First off all please accept my sincere apologize for any inconvenience this may have caused. This is not the experience we want our customers to go through.

As I can see that replacement is not available as the item is already replaced hence I am initiating a return request for refund. On 27th July 2021 your item will be picked up and refund of Rs.25,634.43 will be credited back into your original payment method (some in Amazon pay and some in bank account ) with refund of Rs.9000 in your Amazon pay balance.

You can place a new order and we will refund the discount of Rs.3355.57 you have received earlier once new order will be delivered to you.

I hope this helps.

Thank you for contacting Amazon and hope to see you again soon.

Warmest regards,
Parul K.
Amazon.in

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a.kabeer31837 wrote:

Hi I’m also having problem like this.
I ordered a phone with exchange. Now phone I received was faulty so asked for replacement. Customer care told me due to some technical issues replacement can’t be done. So she said return the product and order again. And she said all the previous discount and exchange amount will be paid back in apay balance. It’s been 50 days but still no remedy. I’m copying the content of email I received if anyone has any insight please help.

Hello,

I am Parul from Amazon Customer Service India.

I can understand that you are concerned about the issue with your order xxxxxxxxxxx item iQOO 7 Legend 5G (Legendary Track Design, 8GB RAM, 128GB Storage) | Upto 9 Months No Cost EMI | 3GB Extended RAM.

First off all please accept my sincere apologize for any inconvenience this may have caused. This is not the experience we want our customers to go through.

As I can see that replacement is not available as the item is already replaced hence I am initiating a return request for refund. On 27th July 2021 your item will be picked up and refund of Rs.25,634.43 will be credited back into your original payment method (some in Amazon pay and some in bank account ) with refund of Rs.9000 in your Amazon pay balance.

You can place a new order and we will refund the discount of Rs.3355.57 you have received earlier once new order will be delivered to you.

I hope this helps.

Thank you for contacting Amazon and hope to see you again soon.

Warmest regards,
Parul K.
Amazon.in

Rs 25634 has been refunded but 9000rs and 3355rs still not refunded.

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a.kabeer31837 wrote:

Rs 25634 has been refunded but 9000rs and 3355rs still not refunded.

What was the last update you got from the voice support team?

Hunk Hunk
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soyoozms wrote:

Arey waaah😊…
…sorry I stopped checking notifs after mods/admins seemed to have censored few of my reasonable (non political/ non religious) posts.
.
So only saw this now. By chance.
.
I wish i connect to you on call or live medium to get dome insights.
.
I am bit zapped now to tyoe and there is so much at times.
.
.
Like unless haraam ki kamai (Tata birla, overnight celebrity)… how or why do people sit shaant or give up on hopes of getting their rights back.
.
Not jusr refunds.. i mean… rights.
.
I really could get coached.. over N calls.. by gurus like you🙇🏻 or @iamrafic 🙇🏻 … on how you all can reign in on the monster that the brain is.
.
.
Shaanti chaahiye jeevan mein.
I could do with “peace coaches” like you.. in my life🙇🏻

Haram ki kamai nai. Bhai, in 2018, my sister had bought a Redmi 6 Pro. In the product page, it was said that she will get data vouchers. She didn’t get. Vodafone was like this for vivo n oppo. Amazon cs was like, “try to speak rudely with them.” Why did I get trapped? I didn’t have any screenshots. I asked them for it. They gave it. This love affair lasted for a month. In January Amazon exec told me the offer was for vivo oppo only. The tnc mentioned it in the tnc. Since, amazon people fed me that tnc again n again; simple, foolish n easily trusting me got trapped n I slacked a bit. 😤 I contacted them on twitter too. In the end they told me they will not talk on that matter anymore. I really got angry. Man, I did not want to proceed via legal route. I had to keep my mouth shut. A month ago they did not give me 40/400 cashback. This month also, they didn’t give me 50/500 cashback. I complained. They told me they ll not give me last month’s cashback as the order is older. They played with me about this month’s cashback. One told me I have too many cards stored in Amazon. I was like I have 15 cards, that’s not your problem. Another told me, I had violated tnc. Another told me complain can’t be taken. 😁😁😁 Yesterday I wrote a big letter to all the email addresses you have mentioned along with cs-reply handle too. cs-reply, Jeff, csr handles work. The other one is out of service. They called me. Apologies were offered. And without a question they gave me the voucher. 🙂🙂🙂 I asked her to merely give 100₹ voucher. And I was concerned for her career as well. But she told me, she is from highest level escalation team. And she was really apologetic. 🙂 In 2018, their twitter handle had clearly mentioned me to not engage with them further as no reply will be given. And today’s behaviour was totally different. I am genuinely surprised. 🙂 I hold on to grudges. But I rarely misbehave with people. Sometimes it works n sometimes it does not.

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iamrafic wrote:

What was the last update you got from the voice support team?

Issue escalated. Wait 3 to 4 days

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soyoozms wrote:

Find the survey?p=ABCD1234EFGHIJ5678 kind of code, within the URL of the survey (Yes/ No) links you get from the CSAs.

If you wish to contact AmazonIN by voice,
use any one of those codes (poll IDs) from any of those survey links (preferably of the agents who were too poor at helping)

And then replace that code… in this URL https://www.amazon.in/gp/help/customer/ces/phone-popup.html/ref=ces_popup_phone?pollId=ABCD1234EFGHIJ5678 replace ⚠️ABCD1234EFGHIJ5678⚠️ with the actual poll ID in the URL from the Yes/No survey links of Agents

Usually, during daylight hours and even till about 21:30 or 10pm.. the sensible escalations teams respond to such calls.



you could … on chats or emails or on such calls… keep pressing for the phucking TT (trouble ticket) number or the specific case IDs generated.. to be given to you in writing.
If the other person is sensible, but dicey about why you want it
Just say that a friend who is a student of law… guided you to always have documented communications.

do not overuse those ‘alleged’ escalations callback URL.

It would route calls to Primary/ Retail queue if callback is tried on the same 📱number📲 or from the same Amazon account for over 5-6 times in 5-6 hours.


https://desidime.com/forums/dost-and-dimes/topics/need-guidance-amazon-refund-not-processed-for-4-5-months#Amazon_spam_filters_temporarily_blacklist_a_number_to_safeguard_the_system_from_being_used_to_harass_others
Irrespective of why the calls dropped, failed to connect

if during 12-24 hours, one initiates too many (12? 20?🤷🏻‍♂️) callbacks (from India or North America or UAE or Any site) to THE SAME 📱phone number📲, then the system treats it as spamming “that particular number”.
For 48hours to a week thereafter, feeding that 📱phone number📲 again in the callmeback form/page might give one a ‘generic’ … unusual activity warning https://desidime.com/forums/dost-and-dimes/topics/amazon-blocking-accounts-for-calling-customer-care
So do not repeatedly use the same number to intiate the callmeback request.
And do not worry, if a general pop-up alert comes up.
Your account is not blocked. It is just Amazon temporarily adding that one 📱number📲 on a blacklist… to avoid the possibility of the number being spammed… by using Amazon’s callmeback feature.
😉just use different phone numbers if you are frequently using the call me back service of Amazon.😉 This is not region specific, but number specific.
Whether you initiate callmeback from DOT IN, DOT AE, DOT COM site… or from 10 different Amazon accounts… the centralised system would just count the number of requests for that specific number.

@iamrafic care to share .. till what level of the escalation matrix have you gone¿ if any?

Why isn’t there urgency on your part to have a fresh ‘contact’ on that order created ever 30-40 hours?
Although Amazon processes have gone to the dogs… CSD being no different.
You do know… that even their third party run call centres do fall back on possibly real Amazon employed agents… agents who take contacts raised to the ‘leadership team’/ escalations team.. you know that ..right?

They do record/ annotate the severity/ level of each of the customer’s contact.
The more number of ‘L3’/‘L4’ level or specialist skill agent contacts that there are.. the more dire situation gets presented.
(That those @ssholes/ highschool passout kids… haven’t been able to help despite their unified efforts.

have you or have you not yet reached out to the imbecilic morons in the ECR team (Executive Customer Relations)?
It would be enthralling to try them too [email protected], [email protected] or [email protected]

if someone on the calls so much as commits to have created/ taken a follow-up to call you back later or seeks N days/ N hours as the turnaround time if an effing escalation, then too take it in writing.
Hello,

I am Nincompoop from Amazon Specialist Resolution Team.

I’ve set a reminder to call you back on 12th September 2021 at 05:00 p.m. regarding
Order No: 171-8540396-2802702 on your numbers 9575339002, 6260430323.

Thank you for your patience with imbeciles like me.

We will get back to you with an update.
Warmest regards,
Nincompoop
Amazon.in

If there are ANY commitment or requests placed in you to wait for X Y or Z timelines
then
having it documented on your side is not an unfair demand from plaintiff’s side.

And they are NOT doing one a favour by giving you any sort of pre-drafted canned texts (Amazon calls them ‘blurbs’)
Or even by having then detailed hand written/ self typed… pointwise summary or update e-mail.

unless your account/s or you are flagged or the payment method/card itself are under investigation… there is no way they can explain or excuse out themselves out of how/why this loop hasn’t closed yet.


Do keep throwing in ‘matter of fact’ BUT NEUTRAL (non passionate) warnings to ECR or other ‘direct Hyderabad based’ Amazon internal employees that “mental agony” “deficiency of service” “harassment” and such terms …make this a fit case to have any ‘civil suit’ adjudicated in your/ plaintiff’s favours.


Of-course no civil suit is needed. But such pressure or seriousness serves the purpose of them expediting the phucking escalation severities

and mumbling apologies with offers to throw some money your way, as compensation.
(Obviously unless your order and thus the refund was part of a fraud or something.. you have to keep a tough posture throughout. Not melt under an offer of a ₹400-₹500 ‘token of apology’ goidwill gift card also)

Keep this thread updated… if you wish to and if you can.

Hope things resolve soon, with minimal incremental agony.

Saving this . Thanks!

Missing